HorrormerchReviews 125

I ordered some items back in October of 2022 which were on preorder. The preorder dates kept being pushed back until I checked again and it said my order was fulfilled back in April of 2023. I never received a shipping notice or tracking notice at all and everytime I clicked on the track package it would refresh the page instead of giving me the tracking information.

It is not September 2023 and I have yet to hear back from horrormerch about anything. They say they will contact you in a few days but the first time I send a request for customer service is about to hit 3 weeks.

Do not order from them. I saw that they had good reviews but now I believe their reviews are faked and now I lost about $100+ from a company that probably will not contact me.

Their mystery box, which costs $47 (plus $10 shipping) and supposedly has a value of at least $50, had only $32 worth of merch. So unless you want to pay double for some clearance stuff thrown in a shipping box, give this site a miss.

I ordered a Svengoolie figure in July and it says fulfilled and shipped a couple of weeks ago. No tracking number and says sold out?

I pre-ordered a figure and they never sent it. They stole my money. Their customer service is useless. I didn't even get a chance to speak with someone. All they did was send useless automated emails that redirected me to their website. Look up "reddit horrormerch" to read more reviews about this crooked online store. They have a reputation for sending incomplete orders (i.e. Only 2 of 4 t-shirts) and flat-out never sending an order. They quite literally steal your money. I'm not exaggerating. If you want proof, read other peoples' reviews on Reddit. Do not order from this store!

I placed an preorder (for a rubber duck) November 2022. It is now July 22nd 2023. Still no item. I contacted the help desk after 180 days and got a message that it had shipped. That was a month ago. I wouldn't order from here again if it was all going to be free.

I have placed a few orders with them, some as early as may if this year. I have not received anything or even an update of when I expect to receive my items. No tracking numbers or any type of ETA at all.

Ordered 2 pre order items in Dec 2022. My order says it shipped May 27,2023. Today is June 20,2023 and I still have yet to receive my order. Tracking is not provided. I emailed the company several times trying to get ANY info on tracking and every time I'm sent the FAQs which does NOT provide any useful info. When you click on tracking it brings you right back to the order page. Very disappointing.

I sent 5 emails and I followed the help desk form to cancel my subscription as instructed by the site suggested. I don't know why nobody has gotten back to me after weeks. Customer service is not very responsive and pretty much make it a hassle to cancel a subscription. I suggest you have a cancel subscription button for us customers to do it ourselves then wait till someone gets back to us. Now I'm probably going to be charged again for a month subscription I do not want. Sad…

On November 9th of 2022 I ordered a pre order item, and they of course charged immediately on the 10th. Unfortunately I never received any updates or information on my order whatsoever. By now its been over 180 days and the item I ordered doesn't even show up on their website anymore. Additionally there is no way to get in touch with anyone at this "business". They only provide the "help desk" feature on their website, that will just sent you automated messages. Very frustrating! It seems like I'll have to file for a charge back, since they literally stole from me! Beware of their business practices!

Ordered merchandise on 1214/2022. Just now received 3 items of 8 ordered. My merchandise total was $114.50. Despite countless requests for an update, I have no information regarding the rest of the order. Customer service is non-existent with this company. I will never order again. According to other reviews I doubt I'll ever speak to an actual human.

Order a neca Dracula back in November 2022 now it july its pass the 180 days. Where is the email about my product I have not received it. No gift card or product replacement.

I recieved a part of my order about 3 months ago and have been waiting for my last item. I keep trying to reach out through the helpdesk, but only receive canned automatic responses with zero information. There's no easy to find out how much longer I have to wait or even ask for a refund.

Order 2 different figures and one was low stock when punched and the other is a pre-order due in the fall so I'm not worried about that one. But the low stock one I thought I would have received by now since I ordered almost a month ago. Any info from legit sources would really help me feel better about my order

Everything arrived without issue First time customer and will be back

Placed an order just for ducks, 8 months ago and still haven't received one single item. Tried contacting company 3 times over a few months and not even a single respond, update or refund. Do not buy from this company.

Definitely need to cop some of those new Scream shirts soon. Definitely been a grip since I ordered from here.

I really like the site and how much stuff they offer - just wish it would ship the same day as I order it. Will be back - but definitely would like faster shipping options.

A bit lost in the navigation but will definitely be back! There is a lot of items I want to pick up for aure

I have browsed this place a few times and always skeptical about Facebook ads. I've seen people post photos of what they received so I dove in on a small purchase. It took a bit longer than expected to arrive but it arrived without issue. Already looking to see why to pick up next - will be back!

Do not buy from them! Their products are overpriced. They claim the product is imported and takes a long time to ship and yet I got the same product from Amazon in two days while the product from this site sat in limbo. When I tried to contact them they ignored me until I threatened a dispute. They shut me down and blatantly told me they would no longer answer my emails because of my threat. My tracking never updated even after I received a package and the product I received was not at all what I ordered. (I ordered a Beetlejuice TUBBZ rubber duck and received a random Funko bobble head from Eternals. I can't even fix this, now. Absolute scammers!