On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Hostinger Reviews Summary
Hostinger's reputation is generally positive, with many customers praising its affordable hosting plans, user-friendly interface, and reliable uptime. The speed of service and effective migration processes are also frequently highlighted as strengths. However, concerns about customer service consistency, particularly in billing and finance, have emerged, with some customers reporting difficulties in obtaining refunds and a lack of cohesive support. While the live chat service is often commended for its responsiveness, there is a clear need for improved communication and streamlined support processes to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I like Hostinger, support is working good. But I know that some time I must transfer site to other hostinger server. Because this server isnt work stable as normal. Response is coming very slowly. Maybe 2-3 times til year ends. His own hpanel is very good to use, very comfortable and ease to understand. Thanks friends, do best.
While I was setting up my new Hostinger account, I had an unexpected experience with the billing department. The agent that helped me was amazing and made me feel right at home which solidified my decision to go with Hostinger for my web hosting. So, a BIG shout out to the agent that assisted me. Her name is Maricris! She is super professional and went above and beyond to welcome me to the service! I had been stressing about what host to go with over an entire weekend and now I feel so relieved. I now know that I made the right decision. Thank you Maricris and Hostinger for the awesome welcome! I'm looking forward to a long partnership.
Hello and welcome on board, Fred!
Thank you for these insights! It is a pleasure to know that you have chosen us as your hosting provider.
Our team is cheering for our long-lasting and joyful cooperation, and please know that we are always ready to assist you!
Best wishes,
Team Hostinger
Everything is fine in this company except for the waiting time for a response from live support. I had to wait over 2 hours for an answer.
Hello,
Thank you for sharing your feedback - we're happy that you're enjoying our services, and we're here to clear your doubts about the Live Chat response time.
Our team seeks to improve services and overall experience for our users, including the response time. We understand that it is crucial to get help as soon as possible; therefore, our team is putting in extra effort to minimize it as soon as possible. We are thankful for your patience and understanding while waiting for a reply.
We would love to note that you might be able to find answers to your questions on our tutorials page at www.hostinger.com/tutorials. Have a look around - perhaps there is a tutorial that covers the information you're looking for.
Best regards,
Team Hostinger
Am always satisfied with Hostinger Support, all the agents are helpful and lovely. You feel like you are asking your friend who never disappoint you or get tires of you. Thank You Hostinger team <3
Hello, Faten,
Thank you so much for taking the time to share your feedback about our fantastic team! We will do everything to maintain this high level of excellence.
Please allow yourself to count on us, and let's conquer the Internet together!
All the best,
Team Hostinger
I have bought a plan and they suspended my hosting without any warning after 2 months. Not even providing me backup.
Dear Milan,
Thank you for taking the time to leave us this review. Here at Hostinger, we seek to ensure that every customer is valued and heard. That's why we investigate every situation individually.
We would like to emphasize that we take security very seriously. Suspension of hosting or domain occurs only when we have enough proof that the site is harmful to visitors, and it violates our Terms of usage.
If you are sure that your website has not violated our Terms of usage, please email us regarding this case at quality@hostinger.com. Responsible teams are already waiting for your message!
Best regards,
Team Hostinger
I have bought 4 years plan. After 3 months, they have suspended my account and even not provided me backup of my sites. Very bad expect with them. Don't waste your time and money on them.
Hello,
Here at Hostinger, we root for a safe Internet for everyone! Thus, we take care of each situation individually to sustain a friendly-Internet.
We permanently suspend a particular website only if it violates our Terms of Service. You may find all details and explanations right here: hostinger.com/terms-of-use. When such cases happen, we always inform about it via mail to explain and provide possible solutions to the situation.
In case you have any more questions, remember that our team is always ready to assist you! Just send us an email at support@hostinger.com.
Best regards,
Team Hostinger
I have sensitive info on my site so security is my number one priority. I was looking for hosting provider who has all the security measures... I contacted many hosting companies, but choose hostinger. They tell me they have SLL certificate, servers are protected against DDoS, also do frequent network monitoring, do weekly backups, and have ssh. More info I cant remember, but. I trust hostinger with security... no problems so far!
Hi Carrie,
We appreciate your evaluation! Thank you very much for sharing.
At Hostinger, we want to provide a state-of-the-art hosting experience, which includes a robust security system for our client's websites and data. Rest assured, you are in good hands!
Best wishes,
Team Hostinger
I have had a good overall experience with them and received any service I needed.
Automatic installations are a must for me as they simplify the process for you so much and I firstly chose hostinger for this, but it has been a life saver. I hope hostinger has good upcoming black friday deals for my renewal.
Dear Delorse,
Thanks for your review! You cannot imagine how important your satisfaction is to us - knowing that we are doing a good job and that our customers have every tool they need is priceless.
We truly hope to keep this partnership for a long time and don't hesitate to count on us for whatever you need. We are always here for you!
Sincerely,
Team Hostinger
They may shutdown your hosting due to fake copyright abuse.
Shared hosting panel: 0/5
Support: 0/5
Overall service: 0/5
Then they will abuse your reviews on trustpilot and other websites saying that review is fake. Thats why they have good score there.
AVOID THIS GUYS.
Hello Mihail,
We are sorry that your experience with us did not satisfy you. We take the security very seriously to keep our customers and all the internet safe.
We received a report that claims that your website is infringing copyright matters. Our Customer Success team took a further step to find out that this report is accurate.
For the sake of our fast growing user base, we are not tolerating any kind of suspicious behavior which are not in line with Hostinger policies and may hurt the performance and security of other clients and people online in general.
We are super sad to not be able to do business with you in this particular case. We will gladly welcome you back once you follow our kind requests which were provided to you personally.
Best regards,
Team Hostinger
As always I had a terrific experience with the staff, a few members were involved in my chat. I had a great experience and would recommend them as a host to anyone
Dear Harold,
Thank you for your kind words. Our Customer Success Team works very hard and they deserve every praise.
You will always be our priority and we are looking forward to many happy years together!
Best wishes,
Team Hostinger
So many things to compain about with this company, which in total have taken several hours of my time, but I will just describe the final encounter before I decided to leave them. Firstly, I could not select auto-renew, and they couldn't save my card details. This meant manually entering my card details for 15 domains.
Eventually they managed to fix this, but after selecting auto-renew, none of them automatically renewed, despite receiving an email saying they would be renewed - I wasn't informed of this either! Fortunately I noticed three days before expiry after manually checking, and so went to pay for them.
However, the fun doesn't stop. They couldn't accept payment from my bank. I was told it was because of my bank's "payment gateway" was not working. Reasonable enough, but amazingly, this didn't work for two other separate banks either (despite the "payment gateway" working for other purchases on a different website). Each time I was assured that it wasn't their fault, but all three banks' fault instead. They were also unable to transfer them to another provider until I paid - at this point, I'm losing my hair over this, and I'm bald!
Fortunately, after setting up Paypal specifically to pay them, I managed to save my domains. It took three hours in total of my time, TO PAY THEM. If you enjoy your weekends and your sanity, avoid this incredibly poor company.
Hello Vilija,
Apologies for your experience with us.
Customer is always #1 priority for us. Even though it may be too late to save our partnership, we have requested some additional info which will help us identify your case and ensure it will not happen in the future.
We will do our best to improve and hope you will consider giving us a second chance sometime in the future.
Kind regards,
Team Hostinger
For years i had a dream of opening my art gallery but i was advised to create a website first and see if anyone would be interested in my artwork. A good friend of mine has his e-commerce website built with WordPress on hostinger hosting platform and recommended the same for me. I got a shared plan (they have a huuuge sale going on their page now) and with some help of my friend, their tutorials and client support i am now building my own e-commerce site! Everything is going very well now. As i am very new to this it is surprising how easy it was for me to understand their cPanel control. In the future, i will leave another review with more details.
Hello, Sharon
What a great testimonial! We are excited to help you make your dream come true and share your art with the whole world.
Every part of our product is designed with ease of use in mind, including our very own hPanel. We can't wait to hear more about your online projects in the months (and years!) to come.
Always count on us,
Team Hostinger
I don't regret using this web hosting. With no effort i created an e-shop and i can start my business right away. You can use hostinger for almost everything i think.
Hi, Numa
We are thrilled to receive your review! We know that your expectations are high, and learning that they are being met makes us proud.
Do count on us for every project you want to develop; we will always be here to support you!
Cheers,
Team Hostinger
I was caught by their ads and decided to try it not even needing a hosting placee at the time and now I am more than happy that I did
I have a single hosting plan as the website is small and not very active, but it servers it's purpose more than well
Dear Luis,
Thank you for taking the time to rate us with five stars! We appreciate it a lot.
Only the best,
Team Hostinger
Just half a year I started to write my own blog and found out about this hosting. Never thought that creating a website can scare me but it was crazy... I selected one of the cheapest hosting providers Hostinger not only because of the low price but also because of the reviews... and the experience was even better than I expected.
The support helped me in every step and not only with hosting related problems. What is best - they gave me moral support too, provided articles how to create a Wordpress website and were with me when I needed them.
I wish that all the companies would have support as good as Hostinger has - fast and empathetic. It would make world a better place for customers!
Hello, Robert
You are making us blush! The experience you are describing in this review is exactly what we want our customers to have - accessible hosting, good prices, and all of the support necessary to unlock the power of the Internet!
Thank you for trusting us and we hope to keep this partnership for a long, long time.
Best wishes,
Team Hostinger
I use their free plan and it has all the basic needs for my simple one page blog! Of course if going larger in scale it might get limited, but for now it's good
Dear Konstantin,
Thank you for the review! We are glad to know that we are offering everything you need to keep your online project running smoothly.
If your blog grows a lot (and we hope it will happen!) we have many other options, so you can get access to every resource you might need. Also, our Customer Success Team will be ready, at every turn, to clarify any questions and make sure your high standards are being met.
Always count on us,
Team Hostinger
Hostinger has been providing the good services with cheap cost and with fast customer response. This made me host my sites on hostinger.
I used a trial for 3 months and then i started using shared hosting in hostinger. As i have been customer since an year
I am using vps server and using current plan as business shared hosting to develop my website cloudis.ml. My server works damn superb.
It has a simple cpanel which made me quite comfortable when compared to other hosting providers such as godaddy, awardspace, appohosting.
I support beginers and even professions to use hostinger. They can find a way towards their websites through hostinger.
Hello Harsha,
Thank you for the review! We are proud to offer the best hosting experience to all of our customers - no matter how much experience they are. Every part of our products is conceived with accessibility in mind, so everyone can unlock the power of the internet.
We promise to go above and beyond to support your online projects in any way we can. Our team sincerely thanks you for trusting us!
Best regards,
Team Hostinger
I have been using hostinger since quite a long now, and I must admit, it has been the very best host I have ever used so long and that far. I'm really amazed by their services. Their plans are cheap and really amazing! I would recommend Hostinger to anyone who wants best from the rest. My all the websites are hosted by it and they all are running swiftly - and are always live! You heard it right "ALWAYS!"
Dear Aditya,
What a pleasure it is to receive your review! We are delighted to hear that you've been with us for such a long time. Our team sincerely hopes it has been a blast for you!
Thank you for trusting us with your online projects. Rest assured, you are in good hands! We will work hard to keep up with the highest standards you've come to expect from us.
Best wishes,
Team Hostinger
From the business
Start your online journey with fast and secure web hosting that enables you to take the Internet by storm.
At Hostinger, you can choose from various web hosting-related services that include Domain Registration, Cloud Hosting, Email Hosting, SSL Certificate, and LiteSpeed Servers.
Choose Hostinger if you are looking for:
• Easy-to-use custom hPanel
• 24/7 professional Live Chat support
• 4x Faster WordPress hosting
• 99.9% Uptime guarantee
• Affordable prices
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Umid,
Thank you for sharing your experiences! We are so happy to know that you are enjoying our services.
Our team has already contacted you to ensure the well-being of your website! Let's discuss the best option and emplace it as soon as possible!
Sincerely,
Team Hostinger