HotelPlannerReviews 3,752

When we called the number listed on the hotel website we explained that we were traveling with a pet and we booked our room to included the pet fee $75. When we arrived at the hotel they said the pet fee was not included and they charged us again for the pet.

I called to book a room at Holiday Inn. While booking, was told room was no longer available so she would book me in another hotel. The price she gave me "as a discount" was more than $80 more than booking.com. I could have booked that myself. She did NOT do me a favor and I paid way too much money for a hotel I didn't want

Danny was very friendly and his positive vibes lifted my mood and made me feel like he really wanted to help me. Though my first choice was not available, he did help me find a suitable alternative. Thank you, Danny!

He was very patient with me. I gave him the wrong address of the place I wanted to book 3 times and not once did he get aggravated or impatient with me. He was extremely kind and was willing to help. He went above and beyond. In this day and age kindness isn't very common and when it's shown it should be recognized. Thanks so much Christian Antonio.

Individual that booked the room informed me we were on the same floor in the reserved area for my son's wrestling team. When I arrived this was not the case and I was also charged $120 more than if I booked the room though the hotel. I feel that I was deceived. I will never book anything through hotel planner in the future. F. K YOU

Christoper was awesome to deal with and very helpful in completing my reservation fo my two daughters. Let's hope the ferry is not delayed another day.

Thank you, Christopher and Merry Christmas!

Dealing with an experienced assistant beats any automated system. I spent half an hour on your on-line site but it took approx 4 minutes to get exactly what I was looking for. She was great - Thank you! Tammy was her name

Mr. Roberto was incredibly friendly and professional. Lots of great energy in his voice and reassured me that my stay will be wonderful.

James was polite from the beginning of my request. I had made a reservation in the wrong date. He was able to cancel that reservation and make a new one with the right date. He verified all the details to assure this time everything was alright.
Thank you so much!

The customer service/desk person that took my car was very courtesy. I was able to find what I was looking for. She had lots of patience with me. Good service thank you

The woman I talked to was very nice, very easy to talk to very pleasant and did a fantastic job.She was very thorough, very kind. I give her an A+

Excellent! I called to inquire about pet fees at one of the locations and discovered it was a bit pricey. He helped find a great location close to the airport for my nephew's and his cats travel the following day ( no pet fees). Michael provided excellent service and assisted me with my reservation and at a great price. That's again Michael!

Excellent crew including daisy and the other folks i mentioned in the prior review

Odell was very helpful in finding the best Ray possible for my husband's and my stay. We look forward to experiencing Cambria at Whitewater.

I asked when i called is this a third party company as I only book through Marrriott (for points, folio, and rewards purposes). The website is deceptive. The representative send no. Not only that, I found out that the rate was about $100 higher then the Marriott rate itself. I feel ripped off and extorted.

Santiago provided excellent service and was very helpful. He answered all my questions in a very polite manner. Thank you again, Santiago!

Amari did an amazing job finding the last two rooms available. They were exactly what I needed and wanted. She was very kind and patient and at the end thanked me for my reservation and wished me a merry Christmas

I called to make a reservation and got Nestor. He was great. Could answer all my questions. He seemed happy to help and had a great grasp of all the aspects of the issues I was interested in.