Have always had friendly experiences inside the stores around kansas but always have had issues with the website sending correct and not damaged items

We had shopped at Hot Topic for years. This morning their website was hacked and items were purchased through my credit without my authorization. I called immediately and was basically told, too bad, not our problem, our money now, take it up with your credit card company. I did, problem solved, and you will never have our business again.

Placed an order Dec. 12,2022 to be shipped to my local store. On Dec. 16 I received an email notification that my order had shipped. It never arrived. January 15,2023 I finally canceled my order and went to another store to purchase a similar item. During the time I was waiting for my order, I made several trips to my local Hot Topic store to see if my item had arrived. Store staff told me to call customer service for shipping updates. Called the customer service number twice and both times they put me on hold while they called my local HT store to see if my order had arrived at the store. Clearly they have no shipment tracking method...even when it's going to one of their own stores. Does Hot Topic know it's 2023 and there are proven systems for shipment tracking? Pathetic! It's unlikely I'll order from Hot Topic in the future.

My daughter applied for a job at the Columbiana SC mall store. The manager kept blowing her off, saying she'd call. We were in there and the manager was there. Rather than be honest and tell her that there weren't any positions or she wasn't going to hire her, she kept pretending she was busy. Busy being getting a shoulder rub from one of her employees! I've been a retail manager and know what she was doing. My daughter found a better job elsewhere and Hot Topic lost two regular customers.

I'm Canadian and I was doing some online orders, and I kept running into one problem after another. First, all my items were highlighted in red stating that they couldn't be shipped, so I checked in with live chat who fixed my problem. So I started over again, same problem, and same problem even though two staff members stated that my items could be shipped. Fourth time I contact live chat they tell me that the items I've been after are no longer in stock and one item is "too big to ship." They gave me the run around, and the final excuse of being too big to ship? They literally sent me a big box… for one small square item so I don't believe their "too big to ship" excuse because these were boot slippers…

So hot topic sucks they won't give me my money back to my bank account. Because of. Past complaints. About items being damaged or defective. They wanted me to go waste gas and go to my mall and return the item for my daughter there later i went to the mall i got covi-19 and I had a mask on. And some how still got it. This people take your money and don't return it back to your bank account. When stuff is damaged. And if you return it back to them they charge you $5.99 to ship it back to them. They suck big time.

Please don't buy anything online from this company! I pre-ordered a purse on September 8. I was told that I would receive this purse between October 18-28. Never received the purse. I called on October 25 to check status and was told that they had lots of inventory and they would ship my purse out by Monday 10-31. No purse showed on 10-31 but I called them and was told they had plenty of inventory and would have a supervisor call me to give me more answers. Received a call Tuesday from the supervisor and she informed me that they had no inventory and didn't know when they would get it back in stock this year! When I asked for a refund she told me she couldn't for two weeks because it might be back in stock?! Not only this company never communicated with me about this issue but are giving me conflicting information of yes we have it in stock to less than a day later no we are out of stock. Now refusing to refund me for two weeks. Wtf! Please do yourself a favor and don't order online from this company.

Ordered two items on Sept. 9th. I was only shipped one item with the packing list indicating my order had two items in it. Called to get it replaced and was surprised how fast the new order was created for me, only for them to take a week to even begin my 2nd shipment. Now from original order to delivery it will be a total of 20 days to get my whole order of 2 sweatshirts. Obviously not staffing there order fulfillment well enough to handle a basic order. And did nothing to rebuild trust with their consumers after they screw up the process in the first place.

1. They remove all negative reviews under the pretense of it "not following website guidelines"

2. Once you purchase items they may modify/change your order without asking you. Once they tell you they modified your order, they say that they can't cancel it. Even though they themselves have modified it... make it make sense. Anyway, a lot of their designs are created by independent artists I highly encourage buying directly from local artists.

I ordered black combat boots August 15,2022. It's August 26,2022, and I still have not received my item I payed for. As you can see in my email that was a confirmation of my order I was charged $95.01. I was told the boots were pre-sale, and that I wouldn't receive my package, my combat boots for another year. So I canceled my order because I'm not going to wait a year, for combat boots. I was also told by customer service I was never charged for the boots. Look for yourself in the screenshots if I was charged or not. It even shows in my hottopic account, in my order history I was in fact charged $95.01. So much for customer service respect and appreciation for your customers. If we dont receive an order that we payed for, we should be eligible for a refund. My daughter never got her boots I payed for and I never received my refund in the amount of $95.01. I will never EVER order from hot topic ever again. I'm angry, frustrated, upset, that customers do not get their refund that they're eligible for which seems like a legitimate scam if you ask me. Don't ever order from here. Save yourself the headache.
Also, the guy threatened me that I was being recorded on the line. I told him record me then but you can't expect me not to be angry when I'm getting ripped off. Hottopic, you just lost business with a reliable customer.
A.M. R.

My daughter and I have spent thousands of dollars here over the years but its all changed. Management at corporate and store level is terrible. They don't care about customers anymore. You can't get help from ANYONE. The bank that has their credit card, COMENITY BANK, is the worst! I would rate them "0" but that isn't an option. I won't do business either again. They just lost 2 more customers. Whatever you do, don't go to he one at Town Center Kennesaw, GA. Save yourself a headache and rising blood pressure!

Bought a mug for a dollar however it wasn't the same as the picture only the sticker looked real, but was actually printed from the Internet of the original version (clever lol) then pasted on it. Got the real one somewhere else

Hot Topic has great items that usually have good quality, however, the shipping prices are absolutely outrageous if you live outside of the USA. Two T-Shirts will cost you $30 to ship to Canada. That's almost $40 Canadian for two shirts. To add insult to injury, Back-Order, Pre-Order, or sometimes even items already in stock won't even ship outside the USA. Hot Topic is a great store, but I really detest how international shoppers are treated.

So I always read reviews before buying or going anywhere & let's just say I'm glad I read the reviews before purchasing 100$ order online. The other day it wouldn't work when trying to checkout and now I think it's working but no way I'm wasting my time- I see the real problem-

As what the title says is true! They are amazing and they keep everything amazing! But they need to work on quickly helping customers and making sure everything is working properly. Like one time I went there the register I checked out worked fine when I bought my thing but my friends card wouldn't go through so I tried it didn't work and the other registers were busy or also busted.

Site just keeps wiping all payment information after clicking "review order". There's no red text to tell if some information is incorrect (it isn't). Balance is sufficient. Problem occurs with different browsers, on different days, with different orders, and on different profiles.

Do NOT purchase from this company. Save yourself the time and money. I ordered a pair of shoes from them. I ordered the size I normally wear since there is NO indication of them running a size bigger. When I received them, they were huge! I asked to swap them for a smaller size and was told that wasn't allowed even though the smaller size was in stock online. I then asked to return them and was told that's not allowed either. They offered no solution to the problem. Customer service seemed to not care at at all about the customer. I will never shop there again.