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The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
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I ordered 2 floating shelves. One was fine. The other you could tell it had been returned. The bracket was ripped off the back and it had scratches on it. Also my mailman had left it on my porch in the pouring rain all day. The box was soaked and so wasn't a corner of one of the shelves.
We got two high back bar stools. We love them. We already had four and decided to add two more to our island.
I don't know why I always forget to check here first! They always have great styles and choices. We needed 3 mirrors are a new build. After a terrible experience with another on-line vender, I remembered Houzz! They had what I needed. The items were delivered in perfect condition and it was a good price. I will always go to Houzz first!
The chandelier we bought is exquisite, arrived on time, in perfect condition. The issue was assembling and hanging this complicated, practically instruction-less fixture! CS at Houzz responded, but the help was minimal as they could only pass on what the manufacturer had to offer. Houzz service, follow-up and helpfulness, however, is second to none.
The table shipped quickly and arrived faster than expected.
Solved my issue for a basic, light-weight self for displaying decorative hats.
The Lady Head is just as colorful as shown and a good size. Very pretty colors, Looks great withj MacKenzie Childs Courtly Check!
Super cute and easy to pull out into a mat for extra sleeping in my daughter's bedroom!
I've been using Houzz for many years and have been very please up until the most recent order. The website misrepresents the actual cabinet color. It is described as black oak grain however it is actually brown. Now I'm told I will have to pay for the shipping cost ($350.00) to return an item that is incorrectly marketed on their website. Very frustrating and I will no longer be using Houzz in the future.
As usual, a good experience. Nice selection, competitive pricing and fast shipping. The sink is great and just as shown on the site.
Good selection, searching and filtering could use work.
Also, standardizing requirements to enter specifications (size, weight, etc)
Good selection, would like better filtering options and more standardized requirements for vendors to enter specifications. Size does matter sometimes. :)
Houzz is easy to navigate, good customer service and an awesome selection in every category.
I was impressed with their fast delivery & great customer service. Good experience all around!
I was able to shop online, find a table, and have a seamless purchase. Thank you Houzz!
Price of my product was lowest on Houzz site. Shipping is fast and communication is fantastic! Well done and will shop here again!
Shipping is excellent, fast and communicated well. Prices are almost always lowest on this site for home goods.
The table arrived on time and was packaged well. It was easy to assemble. Although not exactly what I was hoping for, the price was reasonable and it appears to be sturdy.
I Purchased, four light purple martini glasses. They arrived beautifully packed, and they are gorgeous!
Everything went as planned. Delivery was on time, etc. The only issue was that I signed up for a delivery that required a signature and the rug was just left at the house, not requiring a signature. Luckily everything worked out, but I specially wanted to require a signature to make sure the expensive rug didn't get delivered to the wrong address.
I found Houzz's shopping experience to be smooth and user friendly.
Excellent container for my norfolk pine! Very attractive brass plant container!
Answer: Good question Maggie. I don't think there is. I think this site is just there to help their vendor and not assist consumers in making informed decisions. I found had a contractor who had defrauded us and changed his business name on Houzz. I posted a review on his profile notifying the public of what he had done to us, and Houzz did not publish the review. I joined Sitejabber to warn the public about Houzz.
Answer: I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!
Answer: Go straight to the top at Houzz. Ms. Adi Tatarko, CEO, Alon Cohen, Pres. If tha doesn't work, I suggest you file complaint with the Consumer Affairs Division of the California Attorney General's Office.
Answer: The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!
Answer: Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!
Answer: Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.
Hi,
Thank you for sharing your experience with us. We are sorry that the finish on the cabinet was not as expected. Our team confirmed with the manufacturer that this is the Black Oak Grain finish as ordered. Someone from our team will be following up with you shortly.
Sincerely,
The Houzz Team