business logo of Houzz

HouzzReviews 1,800

1.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Houzz?
grey star
grey star
grey star
grey star
grey star

Houzz Reviews Summary

The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
283
value
305
shipping
178
returns
165
quality
271

Instant Feedback

81,883 reviews

We monitor reviews for authenticity

Maine
1 review
0 helpful votes
Follow Kelly T.
Unfollow Kelly T.
Share Review
Report Review

Dissatisfied, but will try again
March 19, 2024

I ordered 2 floating shelves. One was fine. The other you could tell it had been returned. The bracket was ripped off the back and it had scratches on it. Also my mailman had left it on my porch in the pouring rain all day. The box was soaked and so wasn't a corner of one of the shelves.

Date of experience: March 9, 2024
Massachusetts
1 review
0 helpful votes
Follow jim O.
Unfollow jim O.
Share Review
Report Review

We love Houzz
March 9, 2024
Updated review

We got two high back bar stools. We love them. We already had four and decided to add two more to our island.

Date of experience: March 9, 2024

We love Houzz
August 25, 2020
Previous review

We love Houzz

Date of experience: August 25, 2020
North Carolina
1 review
0 helpful votes
Follow Leah T.
Unfollow Leah T.
Share Review
Report Review

Love it!
March 9, 2024

Love it! Solid piece of furniture! Quick delivery as well!

Date of experience: March 9, 2024
Delaware
2 reviews
0 helpful votes
Follow Sue B.
Unfollow Sue B.
Share Review
Report Review

Great Choices
March 9, 2024

I don't know why I always forget to check here first! They always have great styles and choices. We needed 3 mirrors are a new build. After a terrible experience with another on-line vender, I remembered Houzz! They had what I needed. The items were delivered in perfect condition and it was a good price. I will always go to Houzz first!

Date of experience: March 9, 2024
New York
1 review
0 helpful votes
Follow Elizabeth I.
Unfollow Elizabeth I.
Share Review
Report Review

Not the fault of Houzz!
March 9, 2024

The chandelier we bought is exquisite, arrived on time, in perfect condition. The issue was assembling and hanging this complicated, practically instruction-less fixture! CS at Houzz responded, but the help was minimal as they could only pass on what the manufacturer had to offer. Houzz service, follow-up and helpfulness, however, is second to none.

Date of experience: March 9, 2024
Idaho
1 review
0 helpful votes
Follow marlene R.
Unfollow marlene R.
Share Review
Report Review

Beautiful and solid but stinky
March 8, 2024

The table shipped quickly and arrived faster than expected.

Date of experience: March 8, 2024
Pennsylvania
1 review
0 helpful votes
Follow Mary J.
Unfollow Mary J.
Share Review
Report Review

Perfect Lighter-Weight Shelf
March 8, 2024

Solved my issue for a basic, light-weight self for displaying decorative hats.

Date of experience: March 8, 2024
Nebraska
2 reviews
0 helpful votes
Follow Edna Z.
Unfollow Edna Z.
Share Review
Report Review

Happy look with the Lady Head
March 8, 2024

The Lady Head is just as colorful as shown and a good size. Very pretty colors, Looks great withj MacKenzie Childs Courtly Check!

Date of experience: March 8, 2024
Florida
1 review
0 helpful votes
Follow Jessica O.
Unfollow Jessica O.
Share Review
Report Review

Great for my Daughter's room
March 8, 2024

Super cute and easy to pull out into a mat for extra sleeping in my daughter's bedroom!

Date of experience: March 8, 2024
Florida
1 review
0 helpful votes
Follow J X.
Unfollow J X.
Share Review
Report Review

Very disappointed.
March 17, 2024

I've been using Houzz for many years and have been very please up until the most recent order. The website misrepresents the actual cabinet color. It is described as black oak grain however it is actually brown. Now I'm told I will have to pay for the shipping cost ($350.00) to return an item that is incorrectly marketed on their website. Very frustrating and I will no longer be using Houzz in the future.

Date of experience: March 7, 2024
Houzz T. — Houzz Rep
over a year old

Hi,

Thank you for sharing your experience with us. We are sorry that the finish on the cabinet was not as expected. Our team confirmed with the manufacturer that this is the Black Oak Grain finish as ordered. Someone from our team will be following up with you shortly.

Sincerely,
The Houzz Team

Texas
1 review
0 helpful votes
Follow Julia F.
Unfollow Julia F.
Share Review
Report Review

Easy order, fast ship, great sink
March 7, 2024
Updated review

As usual, a good experience. Nice selection, competitive pricing and fast shipping. The sink is great and just as shown on the site.

Date of experience: March 7, 2024

Good selection, searching and filtering could use work
September 9, 2021
Previous review

Good selection, searching and filtering could use work.
Also, standardizing requirements to enter specifications (size, weight, etc)

Date of experience: September 9, 2021

Good selection, would like better filtering options...
February 21, 2021
Previous review

Good selection, would like better filtering options and more standardized requirements for vendors to enter specifications. Size does matter sometimes. :)

Date of experience: February 21, 2021
New York
1 review
0 helpful votes
Follow Julie V.
Unfollow Julie V.
Share Review
Report Review

My favorite website for house purchases
March 7, 2024
Updated review

Houzz is easy to navigate, good customer service and an awesome selection in every category.

Date of experience: March 7, 2024

This required form is infuriating
August 30, 2022
Previous review

This required form is infuriating.

Date of experience: August 30, 2022

Great...
January 14, 2022
Previous review

Great... easy... many choices... well organized... quick

Date of experience: January 14, 2022
Alabama
2 reviews
0 helpful votes
Follow Donna L.
Unfollow Donna L.
Share Review
Report Review

Great price and great service.
March 6, 2024
Updated review

I was impressed with their fast delivery & great customer service. Good experience all around!

Date of experience: March 6, 2024

Great!
March 29, 2021
Previous review

Great!

Date of experience: March 29, 2021
Illinois
1 review
0 helpful votes
Follow Eileen J.
Unfollow Eileen J.
Share Review
Report Review

I was able to shop online, find a table, and have a seamless purchase. Thank you Houzz!

Date of experience: March 6, 2024
North Carolina
1 review
0 helpful votes
Follow Kerry Z.
Unfollow Kerry Z.
Share Review
Report Review

Excellent shopping experience
March 6, 2024
Updated review

Price of my product was lowest on Houzz site. Shipping is fast and communication is fantastic! Well done and will shop here again!

Date of experience: March 6, 2024

Shipping is excellent, fast and communicated well
February 23, 2024
Previous review

Shipping is excellent, fast and communicated well. Prices are almost always lowest on this site for home goods.

Date of experience: February 23, 2024
Washington
1 review
0 helpful votes
Follow Terri B.
Unfollow Terri B.
Share Review
Report Review

Decent side-table.
March 6, 2024

The table arrived on time and was packaged well. It was easy to assemble. Although not exactly what I was hoping for, the price was reasonable and it appears to be sturdy.

Date of experience: March 6, 2024
New Jersey
1 review
0 helpful votes
Follow Luann A.
Unfollow Luann A.
Share Review
Report Review

Beautiful, martini glasses!
March 6, 2024

I Purchased, four light purple martini glasses. They arrived beautifully packed, and they are gorgeous!

Date of experience: March 6, 2024
Florida
1 review
0 helpful votes
Follow Valerie P.
Unfollow Valerie P.
Share Review
Report Review

Great experience
March 6, 2024

Everything went as planned. Delivery was on time, etc. The only issue was that I signed up for a delivery that required a signature and the rug was just left at the house, not requiring a signature. Luckily everything worked out, but I specially wanted to require a signature to make sure the expensive rug didn't get delivered to the wrong address.

Date of experience: March 6, 2024
South Carolina
1 review
0 helpful votes
Follow Christopher D.
Unfollow Christopher D.
Share Review
Report Review

User friendly
March 5, 2024

I found Houzz's shopping experience to be smooth and user friendly.

Date of experience: March 5, 2024
New Mexico
3 reviews
0 helpful votes
Follow caryn g.
Unfollow caryn g.
Share Review
Report Review

Brass plant holder
March 5, 2024

Excellent container for my norfolk pine! Very attractive brass plant container!

Date of experience: March 5, 2024

From the business

Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


houzz.com
Palo Alto, CA, United States
+305