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Hoveround has a rating of 3.8 stars from 667 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
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Upon the chair arriving the tech proceeded to walk around measuring as I watched a video he brought the chair into my house, the first disappointment was him telling me the seat does not swivel and that to get into my bathroom would be a tight fit, after he left I? Started to test the chair and found I could not get into the bathroom at all, not happy I will continue to try using it for a couple of days and most likely have them take it back
So far everything is excellent. Even helped me get mobility appointment.
Promised to get insurance approval and said process would go quickly
Excellent. From my first inquiry, scheduling my Dr appointment, applying and following through with Medicare, delivery and set-up, your staff made the entire process simple.
Excellent experience. Very satisfying. The whole process was fast and hassle free. Couldn't have asked for anything better. Mobility made easy without myself making much efforts except getting physical examination done by my doctor and making a few calls.
Was very pleased with the professional way in which my hoveround was delivered. The person making the delivery was very knowledgeable and professional.
I like my scooter very very much. It's modern style built. It's very helpful and gives enjoyment in my life. I like and appreciated the delivery man and representative, Philip, who explained fully every detail in its usage. He took time to explain it very clearly and made sure I understood it completely.
So far good great great love the power chair thanks
We will see at the end when i get the power chair.
Pray all goes great.
Thanks
Again
Just trying to get use to it. The process was easy. Im very happy with it. Thanks. I don't know what else there is to say except it has helped me get around the house better
Thank You for your attention and concerns. Hope everything will work out well for my disabled sons` benefit. Waiting to hear from You soon. Respectfully, Katalin.
They set me up to get a new chair in minutes and a new controller for the I have. This company knows there job better than anyone I talk with about anything I buy.
The process was easy. Both the doctors office and your personnel worked closely and efficiently. The chair itself is wonderful. This will most certainly affect for the better my husbands outlook on life.
I was contacted after returning the form I received in the mail. The team set up a doctor's appointment for clearance for me and then set up a delivery date. The scooter was delivered, set up and explained very well and on time. I am well satisfied with the experience so far.
My reviews was very nice, and helpful. I hope u all help me get my chair. Because it's getting hard for me, I want to get out so hopefully once I receive a chair that I can get out. Thank you
I love my chair And want to say thank you to the hoveround team for being so helpful. And showing me how to use my chair. I would recommend you guys to whoever needs a chair.
I was clueless how to obtain a powerchair. I have insurance, but didn't know how to go about obtaining one, so I called Hoveround. They assured me they would file the paperwork with Medicare and my secondary insurance--and they sent me a USED, DIRTY, piece of GARBAGE! The bald tires kept going flat, it was a DISASTER--AND they charged me $2000. TWO THOUSAND DOLLARS, when THEY said they'd bill my insurance for me! They threatened to destroy my credit if I didn't pay it, so I paid it. Then I contacted an excellent wheelchair company, Mobility n' More in Loveland, CO, and had it done correctly. But I was out $2000, and had no way of getting rid of that piece of garbage either. What a NIGHTMARE! Don't have anything to DO with Hoveround!
It's too early in the process. I'll do another review when the power chair arrives, I don't have a hundred characters to enter. Like I said I'll do another review when I have more to say.
I was very pleased to be able to talk to people so nice and easy to understand. I would highly recommend Hoveround..
Your rep very helpful, took his time with my questions, and answered them in away i could understand,
Answer: Some seem to be getting the equipment supplier mixed up with Medicare. Medicare has theirs own agenda (deny! Deny! Deny!), like most insurance co. Who don't want to pay out. Power wheelchair and scooter companies just do what they can. If a doctor prescribes and Medicare accepts/denies, its not the companies' fault. The doctor is valued to do his duty the best he can and Medicare supposed to do right by the benefiticary. I don't know. Seems a lot of blame is possible, not just with one side of it.
Answer: Hey Nancy, thank you for reaching out. Although the application process is lengthy and sometimes out of our control, we are committed to providing an excellent Hoveround experience and always do what we can to move the process along as quickly as possible. In order to protect your health information please give us a call at 941-800-5180 so we can assist you.
Answer: Hey Richard, thank you for reaching out and for the warm wishes. If there is anything we can help you with, please give us a call at 800-542-7236. Thank you and have a great day!
Answer: Yes, if doctor can prove medically necessary. Doctor must make file notes to support and you must have an office visit that only addresses the need for your chair.
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.