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HoveroundReviews 667

3.8

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Hoveround Reviews Summary

Hoveround has a rating of 3.8 stars from 667 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.

This company responds to reviews on average within 9 days

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Missouri
1 review
1 helpful vote
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Disappointed
March 7, 2019

Upon the chair arriving the tech proceeded to walk around measuring as I watched a video he brought the chair into my house, the first disappointment was him telling me the seat does not swivel and that to get into my bathroom would be a tight fit, after he left I? Started to test the chair and found I could not get into the bathroom at all, not happy I will continue to try using it for a couple of days and most likely have them take it back

Date of experience: March 7, 2019
Kentucky
1 review
0 helpful votes
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Initial Contact
March 6, 2019

So far everything is excellent. Even helped me get mobility appointment.
Promised to get insurance approval and said process would go quickly

Date of experience: March 6, 2019
Illinois
1 review
1 helpful vote
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Exceeding expectations
March 6, 2019

Excellent. From my first inquiry, scheduling my Dr appointment, applying and following through with Medicare, delivery and set-up, your staff made the entire process simple.

Date of experience: March 6, 2019
Pennsylvania
1 review
0 helpful votes
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Good service.
March 5, 2019

Excellent experience. Very satisfying. The whole process was fast and hassle free. Couldn't have asked for anything better. Mobility made easy without myself making much efforts except getting physical examination done by my doctor and making a few calls.

Date of experience: March 4, 2019
Missouri
1 review
0 helpful votes
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Excellence
March 4, 2019

Was very pleased with the professional way in which my hoveround was delivered. The person making the delivery was very knowledgeable and professional.

Date of experience: March 3, 2019
Illinois
1 review
0 helpful votes
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Pleasant
March 3, 2019

The representative was bery informative and very pleasant gave me instructions and presentation and appreciated the smooth visit.

Date of experience: March 2, 2019
California
1 review
0 helpful votes
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I like my scooter very very much. It's modern style built. It's very helpful and gives enjoyment in my life. I like and appreciated the delivery man and representative, Philip, who explained fully every detail in its usage. He took time to explain it very clearly and made sure I understood it completely.

Date of experience: March 1, 2019
Texas
1 review
1 helpful vote
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Great
February 28, 2019

So far good great great love the power chair thanks
We will see at the end when i get the power chair.
Pray all goes great.

Thanks
Again

Date of experience: February 27, 2019
Illinois
1 review
0 helpful votes
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Help
February 27, 2019

I really need this help after my last fall I could have been critically injured; my last chair a jazzy came from mobility works and he

Date of experience: February 26, 2019
Tennessee
1 review
0 helpful votes
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You were very helpful
February 24, 2019

Just trying to get use to it. The process was easy. Im very happy with it. Thanks. I don't know what else there is to say except it has helped me get around the house better

Date of experience: February 24, 2019
Wisconsin
1 review
0 helpful votes
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Plesant first impression.
February 22, 2019

Thank You for your attention and concerns. Hope everything will work out well for my disabled sons` benefit. Waiting to hear from You soon. Respectfully, Katalin.

Date of experience: February 22, 2019
California
1 review
0 helpful votes
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They are the best every time I call.
February 21, 2019

They set me up to get a new chair in minutes and a new controller for the I have. This company knows there job better than anyone I talk with about anything I buy.

Date of experience: February 20, 2019
Germany
1 review
1 helpful vote
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The process was easy. Both the doctors office and your personnel worked closely and efficiently. The chair itself is wonderful. This will most certainly affect for the better my husbands outlook on life.

Date of experience: February 19, 2019
North Carolina
1 review
1 helpful vote
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Great Service
February 19, 2019

I was contacted after returning the form I received in the mail. The team set up a doctor's appointment for clearance for me and then set up a delivery date. The scooter was delivered, set up and explained very well and on time. I am well satisfied with the experience so far.

Date of experience: February 18, 2019
Illinois
1 review
2 helpful votes
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My reviews was very nice, and helpful. I hope u all help me get my chair. Because it's getting hard for me, I want to get out so hopefully once I receive a chair that I can get out. Thank you

Date of experience: February 18, 2019
Illinois
1 review
0 helpful votes
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Hoveround is number 1
February 18, 2019

I love my chair And want to say thank you to the hoveround team for being so helpful. And showing me how to use my chair. I would recommend you guys to whoever needs a chair.

Date of experience: February 17, 2019
Colorado
3 reviews
16 helpful votes
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Stay Away From Hoveround!
February 16, 2019

I was clueless how to obtain a powerchair. I have insurance, but didn't know how to go about obtaining one, so I called Hoveround. They assured me they would file the paperwork with Medicare and my secondary insurance--and they sent me a USED, DIRTY, piece of GARBAGE! The bald tires kept going flat, it was a DISASTER--AND they charged me $2000. TWO THOUSAND DOLLARS, when THEY said they'd bill my insurance for me! They threatened to destroy my credit if I didn't pay it, so I paid it. Then I contacted an excellent wheelchair company, Mobility n' More in Loveland, CO, and had it done correctly. But I was out $2000, and had no way of getting rid of that piece of garbage either. What a NIGHTMARE! Don't have anything to DO with Hoveround!

Date of experience: February 16, 2019
Alabama
2 reviews
0 helpful votes
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HOVEROUND EXPERIENCE
February 15, 2019

It's too early in the process. I'll do another review when the power chair arrives, I don't have a hundred characters to enter. Like I said I'll do another review when I have more to say.

Date of experience: February 14, 2019
Kentucky
1 review
0 helpful votes
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Wonderful People to work with
February 14, 2019

I was very pleased to be able to talk to people so nice and easy to understand. I would highly recommend Hoveround..

Date of experience: February 12, 2019
New Jersey
1 review
0 helpful votes
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Great
February 3, 2019

Your rep very helpful, took his time with my questions, and answered them in away i could understand,

Date of experience: February 2, 2019

From the business

Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.


hoveround.com
Founded in 1992
Sarasota, FL, United States