SpinLifeReviews 269

Don't trust Spinlife to own up to their own mistakes. I unfortunately purchased a wheelchair from Spinlife after much back and forth with Trenton, one of their "Specialists". For those who don't know, NuMotion and Spinlife are basically the same company. So my NuMotion ATP said, "tell the "Specialist" at Spinlife the serial number on your current chair and to base the measurements of the new chair off it." That's what I did, and Trenton gave me a quote. I ordered the chair. When the chair came, it didn't have the back on it, probably because it was not standard, but a ROHO back for extra support. The chair also had a flat tube because the rim didn't have any protective strip that is normally inside. So obviously, I wasn't able to get into the chair to see that they made it too small in width. I tried contacting Trenton for over a month about the wheel and the back posts that were wrong, and some minor things, not knowing that they made the chair too small. He stopped responding to my emails and didn't return phone calls, which I thought was weird, but he always seemed out of sorts and must be busy. (I found out later he either quit or was fired, and that's why there was no response). By the time I got an ATP to come out to help assemble the back onto the chair and get fitted, another month had gone by. We found out right away in my first transfer to the new chair with the new back on it that it was too small, and confirmed when he compared measurements to my old chair. Disappointed, I called Spinlife the next day, on the 7th, to let them know of their error on the quote and that the wheelchair did not fit. They said they informed a manager and that I would get a call back. There was no callback for two days, so I called again on the 10th, same response, "we will have a manager call you." No response again. I called on the 13th and was told that this time, other managers will be notified. I finally got a callback on the 14th that I missed, where a manager named Carla left her phone number and extension. I called back the next day to Carla's phone and no answer, so I left a message. I let 4 days go by, and no call back. I called today, the 19th, and got Carla on the line. After explaining the situation, she stated there was nothing that they could do for me. That 3 months was too long of a period to return the wheelchair. I told her I couldn't have known sooner because the first time I sat in the chair was on the 6th of this month. That their quote, based on the serial number of my old chair, was incorrect. She stated it was my fault for not making sure the measurements were correct. How? I don't have access to the database you look up serial numbers and individual chair details & measurements when they are built. I am also not capable of doing the measurements well myself because of my disability. I'm sharing this story with you so that you won't let Spinlife's mistakes affect you as deeply as they have affected my life. What do I do with a $6k wheelchair that doesn't fit? I will most likely donate it and make my current chair work as best I can for a while. It is extremely disappointing when a company that has made it its business to improve the lives of disabled customers acts so irresponsibly when in the wrong.

I purchased a stroller for my granddaughter it was around 1100. 00 dollars it was the wrong size as she is small I knew what size she needed I received one way to large I called them they said I ordered the wrong size but I put in right size online either way their customer service is horrible I spoke with Amanda 4 days that week I still haven't received an email as promised or a return phone call and to finish it off I have to pay them 150.00 for a return label it's sad when a company takes advantage of disabled children and their families just a warning for other buyers look around for a different company!

I DO NOT RECOMMND ANYONE TO BUY ANYTHING ON THIS WEBSITE!
I ordered a walker urgently for my mother (ORDER NUMBER: *******) for several weeks I received nothing, and moreover, no information on the phone or email.
Today I somehow managed to get through to them,
To my question Where is the walker, Amanda rudely answered that the walker will not be there
I asked why, then she just hung up.
I called back again and demanded my money back, Amanda told me that the money will be returned within 3 days, such are our rules
Do not buy anything from this website,
Terrible service It is impossible to achieve anything, to return anything back
I DO NOT RECOMMND ANYONE TO BUY ANYTHING ON THIS WEBSITE!