H&R BlockReviews 290

The costs have doubled since doing the same taxes last year- and this was surprise revealed AFTER investing 3 hours painstakingly entering all my info; was hit at the end with increased costs and additional fees for being "complicated"- but it was the same as last years (and not that complicated). Student and social media self-employed here.
So, unethical surprise "gotcha" billing, but additionally, my "pro" Christine Ruiz never addressed my concerns or answered my questions before hurriedly finalizing my return, leaving me to just hope I correctly did all the parts I felt like I was fudging- then had ignored all subsequent messages. It's been 7 days with no reply. Utterly professionally unacceptable and disappointing considering what I've paid.

I have used H&R Block for years. It has always been good. This year I needed basic clarification. The AI wasn't giving me the information I needed, and the live representative online never responded. So, I called them. My question was "What is the standard deduction with the addition for being over 65. She did not know. I stayed on hold 3 different times, totaling 15 minutes for her to tell me to ask the AI. I will never use them again.

Will never use HR Block again! I normally do my own taxes because they are as simple as they get! 1 W2! I used them this year to take advantage of the refund advance because I needed to pay up my daughters dentist bill. They charged me 390$ to do my SIMPLE taxes! 🤯 I understand the tax pros need to get paid but I did not have anything other than 1 W2. Then I get charged another 39.00 to use my refund to pay for my taxes (which is normal for most tax companies) I agreed to pay this crap yes because I needed the money asap. BUT instead of waiting until I got my federal return like most companies they took my entire state return and then will still need more money when my federal gets sent! I may have misunderstood but I was under the impression they were going to deduct the money for the fees and the loan repayment from my federal return! Because the state was sent first they took it all and now I still owe some! Stupid to me and will never use them again! I will wait patiently to get my full refund at 1 time and file my dang self!

II filed my taxes with HR block almost a year ago. I was owed a refund of over 1,000$. The IRS never contacted me and I have called them several times with a different excuse or explanation each time. I have sought help from HR block and they were not any help at all. This year I will pay turbo tax to file my taxes.

Website wasted my time offering free tax filing then added charges to the cart to file the taxes. Misleading and dishonest business.

First year filing with hr block 2024 and Filed a perfect return only to be denied a refund advance for poor credit performance from a new company?

Also had to guide the lady on how to use her own computer as if I was her first hoping I don't get hit with any hidden fees I keep hearing about it I was gone wait the 21 days for a return I would rather do it on my own then to pay someone $380 bucks to ask a couple questions don't recommend especially there refund on there so called Emrald and spruce card it's all bs go to Jackson Hewitt or turbo tax instead

Not only were they beyond expensive, which completely defeated the purpose of using them as an inexpensive alternative if you're lower income. The communication from my "trained tax advisor" was shotty at best, and extremely confising. They also completely messed up one of my filings and told me to expect a return, only for CRA to reassess and find out I actually have to pay them almost $2000. Like, isn't this your job? How could you make such a massive mistake? Not impressed, will NEVER use their services again. Strongly advise others to steer clear of them as well.

I dont have a complicated return I go to H& R Block. Past couple of years have been goin to then same guy,
He has always been very nice and peofesional. This year he was imipatient and rude and ended uo charging me $500. He didnt do a good job I ended up having to pay.

This was by far the worst experience I've ever had when filing taxes. During a month long we were avoided, lied to and ignored because we asked for an update on our taxes due to a mistake they made. They didn't tell us additional info was needed until we waited weeks and had to call them. The tax preparer literally called in sick to avoid us. Or taxes were simple and this is unacceptable. Both Gretta and Louanne(manager) were incredibly rude, unprofessional and making improper remarks that were completely out of line. I highly suggest anyone who considers them to go elsewhere. I'm not the only one who's had these issues. Check the reviews.

I've been with her lock for 15 years I went today along with 6 of my colleagues they said we had to have bank accounts we all have never had bank accounts I don't want to switch my tax place I love her lock they've helped me so much but if they don't straiten this out me and my 6 colleagues are going to switch to TurboTax and none of us want to please hr block straiten this out I don't wanna have to go to turbo tax

I've been h&r customer for years but as of today I won't be back the emerald advance change it's way and if any way shape form u have bad credit u get denied every time u apply because it does credit checks they said it's better system it's definitely not I needed that help every year from emerald and this year they screwed over a lot people with new system so I willbe taking my business elsewhere for taxes

My dad got an IRS notice that he owes $26,000 on a return H&R Block filed. I've left 3 messages and haven't received a response! No one answers the phone! Impossible to reach! I'm beyond angry! I'd have my taxes done somewhere else!

Old computers so could not run TT so H&R Block. I imported from last years return that was in TT. Mac. (Getting a new one after I get this all done).

So on extension deadline finishing it up.

This is a more obscure issue that not many might face. Schedule C Biz codes A & B. But when it SAYS it is a calculated field & still gives an error message does not make sense. But that basic info was also downloaded from previous year. Has been the same. So can't file until fixed. Tried calling # on Help page online linked from program. NO INDICATION THAT WAS FOR ONLINE FILING HELP ONLY! 36 min hold & disconnected. Then 1 hr 1 min. When finally after 40 min or so a person answered. THEN found out that was for online only. Was transferring but then dropped. BAD MOVE TO NOT CLEARLY SAY # for online only. Should clearly show # for online & # for downloaded software. Especially when very long hold times & then dropping calls.

Finally decided to go ahead & download & work on state while I was on hold. That went super quick. As expected.

When I got to state found out doesn't handle estimated taxes so both returns wrong. So it had showed I would owe penalty & then Went back & entered the estimated amounts. But it still kept asking me to fill in the penalty form even tho it was showing refund. Finally got rid of that. After noticing an update. TT makes you update or it did previous years. I finally found info on how to go back to previous pages. That is really easy in TT but not w this.

But it should have fixed it when I entered the payments so it showed refund. Good programming corrects connected forms & fields. This didn't.

So when it finds an error that might be related to an entry a couple pages back, unlike TT when hitting back it doesn't go to previous page in questions but to previous error so really hard to fix. Wasted a LOT of time. I think everything is more or less ok except for this bug that I can't get answers on. So returns are going to be late.

I hope their guarantees cover any penalties for that.

If you have investments it did not have my financial firms to download unlike TT. Others also mentioned that. It has some but a lot of them it does not have to download. So that means data has to be entered manually.

So may be fine for simpler return. But it SHOULD be able to handle what it includes. In this case Sched C for Biz. Including people w 1099 income. Navigation to fix errors was cumbersome.

Was giving bad info on three separate occasions very unprofessional just overall dissatisfaction will never return h&r block

I initially submitted my taxes through H&R Block on March 2nd, 2023. H&R Block failed to submit my taxes correctly, causing it to be rejected by the state on March 21st.

I asked them on March 22nd to investigate why it had been rejected even after submitting multiple times. On March 23rd, H&R Block's tax service representative told me that it was "pending by the state." On that same day, I asked them what I could do to make sure the return went through correctly. They messaged me back on the 29th (claiming my message had not come through until six days later), telling me that as far as they knew, the return had been accepted.

For the next few months, I got nothing but claims that the returns had been approved and automated messages saying that they weren't. I finally had to call the Department of Revenue (on six different dates!) to figure out what was going on.

It turns out that H&R Block had not sent off my tax return at all until 6/26/2023.

I finally simply filed the tax return by myself on August 18th.

H&R Block sent me one more message on August 25th to admit that they had *not* been working on my return, but also to discourage me from fixing the problem on my own.

In summary, the tax service representatives at H&R Block deceived me into thinking that the returns had been taken care of, and refused to admit that there was an issue, even after I went through a months-long process to contact them multiple times over multiple platforms. I did everything in my power to help them perform the promised service I paid them for, but the due date had passed by the time I was able to circumvent their obstruction. As soon as I was able to figure out that H&R Block had not--and would not--file my return correctly, I did it myself as quickly as possible. Now I'm out over 5 months of wasted time, $200, and late fees from the Dept. of Revenue on top of everything else.

Long story short...
We had our taxes prepared in March, and in July we started receiving letters from the IRS with penalities for not filing.
We contacted the local branch to find out our tax return was rejected and sitting in their office for the last 5 months.

Why did H&R Block not contact us about our taxes being rejected?

I've since been slapped with more than $3k in IRS penalties.
I opened a claim with H&R Block to receive a denial letter.

I've used HR Block for years but no more! Advise you to walk away especially if paying for DIY program if you think you're protected from mistakes made by them. A glitch in software allowed an erroneous filling for education tax credit I wasn't entitled to in 2020 cost me in penalties and interest. Even though I had purchased the Deluxe program, they still refused to honor it even though I pointed out and asked why did the program allowed it to go through in 2020 without question but in 21 & 22 program disallowed this credit and wouldn't let me proceed. When asked why, the response was "we can't answer this"! So long HRB!

They made a mistake on my tax and when i told them they said to wait for the reassesment and if the govt refunds me they will give back the money i paid them. I gave them all the papers and they wont accept their mistake and even threaten that they will write the government to take back the money that i got from my tax refund. They gave me a hard time and they stressed me alot. The office was located at centenial plaza in des sources but now its close so i had to go farther to find them, just in return to give me alot of stress. Very awful.

Software kept using the wrong IRA deduction worksheet, despite having called customer service and "clearing the cookies and cache" as they told me. (Note that it's insane the accuracy of your taxes could depend on such a thing). They informed me that I'd get a call back to solve this issue. Call never came after two weeks. Finally I called again and they gave me a key code for "Tax Pro Review." Well, this is not a CPA. The "tax pro" is a tax analyst with minimal training in tax prep. After she returned it the THIRD time, still with errors, I politely informed her that I was going with another company, and requested a refund from HRB customer service, which they gave me. This company is good at making you feel like a small nothing in the machinery of big corporate bureaucracy.

After failing to do my taxes correctly and having them auto rejected from the irs. They then lie to me for months about not being able to see the taxes that have been filed. Then refuse to help resolve this issue and finally refused to give money back after failing to provide the service that I paid for.