HVACDirect.comReviews 1,816

Overall good experience, poor communication on delivery dates and methods.

See this,This is your problem. My experience didn't require me to write 50 characters but you in all of your infinite wisdom think I should write 50 characters so here you go. Pull your head out of your $#*!, communicate with your customers, don't force them to leave a mandatory amount of characters on a review. You had 4 stars now you have one, but you've got your 50 $#*!ing characters

We got the ACiQ-36-AHB/ACiQ-36-HPC. Daniel W. Confirmed the sizing and answered all my questions. Units arrived well packaged and protected on a pallet. We paid for the lift gate and no hassle freight - for peace of mind. Also got the 2 year commercial warranty. We were fortunate to find a trusted local licensed installer who supplied disconnect with breaker and surge protector, new wire to outside unit, new return and plenum, took away old units and installed new one (even hauled away pallet and boxes), pressure tested the lines and adjusted refrigerant as needed. Installed a new humidifier I purchased separately. Installer even gave me a 1 year installation warranty and will come back in the spring/summer to double check refrigerant. After all is said and done, we saved $2,500 from my lowest bid, which we probably wouldn't have used and around $4,500 from the bid we would have used. The Wired Communicating Controller (thermostat) that comes with the unit only has 2 wires to connect and prioritizes efficiency over comfort, so this is an adjustment. Going to call HVACdirect and see if it can be adjusted for smaller temperature swings; otherwise, going to get a 24v thermostat which won't require replacing the wires to the outside unit so hopefully still get similar efficiency. The unit we purchased comes with the Extreme Heat option and qualifies for the 30% Federal Tax Credit, so we will get additional savings when we file our 2024 taxes.

Couldn't be happier with the service from HVACDirect. Will definitely be back for more.
Thanks

Worst experience ever! Customer service sucks. First they sell you something they don't even have, then they would contact you and offer something cheesy instead. I bought an equipment which should be shipped within 7-8 days. I just had to cancel the order because they dragged it for 2 months, every time I contacted customer service they would give me new shipment day. Looks like they were hoping to push me their own cheesy brand ACIQ instead. I ended up ordering from another supplier and received the product within 8 days.

I purchased this system as a complete split furnace system. I ordered ACIQ furnace, AC and evaporator. During checkout I was asked to upgrade to an inverter AC for an extra price to get better energy savings so I did. When my system arrived I received a Heil furnace and ACIQ AC. I ordered the ION wall control as well. Much trouble during installation. The communicating wall control wouldn't find the furnace, after several phone calls and much time on hold I finally found someone to tell me that the firmware on the wall control was 5 revisions old. After updating firmware the control found the furnace but wouldn't find the AC. I talked to 3 different technicians and none could help resolve the issue. With a unsatisfied ticket in with no progress for 3 days an engineer called me to let me know that the AC would never talk on that network with the Heil furnace and ION wall control. Beware they will sell you anything and then you may be on your own.

I purchased my packaged unit 2 yrs ago. My compressor went out over a week ago and I had to have a license tech come out to give me a diagnostic report so HVACDirect would send me one under warranty, cost $100.00 for report. Sent HVACDirect report, said technician would get a hold of me within 24-48 hrs. Technician finally called me at 72 hr mark and said he would send me my part. I asked if a technician would be coming to install it and he said no. Contacted customer support again and lady said labor wasn't included in warranty. What kind of sense does that make, your part went out under warranty and you are going to make me pay for installation? So, I will be out around $400- $600 dollars for installation of compressor. Well it has been 2 weeks without air and part still hasn't shipped, good thing we haven't had a heat wave. Will be cold before long, guess I'll have all the time in the world then to get it installed. I would becareful buying anything from HVACDirect. Not what I was expecting from them.