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ID.meReviews 36,280

4.2
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,424
value
1,159
shipping
627
returns
618
quality
1,137
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California
1 review
0 helpful votes
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La mejor oportunidad
December 24, 2025

Si me dan el Desempleo sería muy beneficiosa

Date of experience: December 14, 2025
Florida
1 review
0 helpful votes
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Social Security ID
December 23, 2025

It's a great experience It's easy to use. I think it's a better system then before for it looks more secure then before at least I think so. I enjoy it.

Date of experience: December 13, 2025
Virginia
7 reviews
3 helpful votes
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ID.me is very trustworthy and is effective in protecting your identity and other important & private information. It's user-friendly and easy to access. It isn't time consuming in the least and is a company and brand that I trust. The government uses ID.me to make sure our identity is protected and confirmed to gain access to any important & private information that you wouldn't want leaked on the Internet.

Date of experience: December 13, 2025
Missouri
1 review
0 helpful votes
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Very secure
December 23, 2025

While seeing up takes a bit of time and info, it's worth it to know your info is safe and you can access it easily to make payments or whatever you need to do. Check income statements, etc etc

Date of experience: December 13, 2025
New Jersey
1 review
0 helpful votes
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ID me lo maximo
December 23, 2025

Me gustó iD me por que me trasladaron aúna vulleo llamada al instante en español gracias 🙂

Date of experience: December 13, 2025
Puerto Rico
1 review
0 helpful votes
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A lot of work with zero benefit
December 23, 2025

I agreed to sign up for id.me when I made a purchase through QUINCE in exchange for a 10% discount. It required a great deal of personal information, was time consuming and after all that I received no discount nor was there a method to remedy this problem through the retailer or ID.ME. Better to create a bogus email address to get a new customer discount while saving your personal data and time.

Date of experience: December 13, 2025
Florida
1 review
0 helpful votes
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Great to use
December 23, 2025

The process is really easy to use for a first time user. Doing the video selfie took maybe one to two minutes and it was completed on the first try.

Date of experience: December 13, 2025
Oklahoma
1 review
0 helpful votes
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Great customer service.
December 23, 2025

I had a little difficulty with my phone and uploads because I'm not young and tech savy. The 2 young men who helped on video calls were very polite and got the process finished quickly once I asked for help.

Date of experience: December 13, 2025
Illinois
1 review
0 helpful votes
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Good.
Every Entity Like Norton, McAfee or Kaspersky, Google or Apple or Microsoft tout privacy protection and you get an average of 100 Emails from useless sources. How does this happen? Will see what happens with ID.Me.

Date of experience: December 12, 2025
New Jersey
1 review
0 helpful votes
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She has first account with you under her email that us no longer valid (*******@yahoo.com), so she tried to verify under another email she currently has (*******@churchdwight.com) and went successfulky all the way through verification process just to be informed at the very end of it that verification is not possible because she provided 'wrong' email and no duplicate accounts are tolerated.
You have got to include this provision into your system, so that anyone could verify his hers identity without wasting time by contacting technical support - lets see if they ate responsive and quick to address our issue, because we have a deadline to meet!

Date of experience: December 13, 2025
Minnesota
1 review
0 helpful votes
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Works Fine
December 23, 2025

It took us two days to complete the whole process. Most of the time was trying to get and old telephone number changed. We were unable to get any help in resolving our telephone issue. However once we reached a representative that suggested ID-me it went fine.

Date of experience: December 13, 2025
California
1 review
0 helpful votes
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Horrible experience
December 22, 2025

After providing a significant amount of personal information—without clarity on why it is required—the system repeatedly produces unresolved error messages. There is no available phone support or assistance, making the process unnecessarily difficult and frustrating.

Date of experience: December 12, 2025
California
1 review
0 helpful votes
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Sad couldn't fill taxes
December 22, 2025

I couldn't file my taxes I need to do this as Trump will only give money to Americans who file taxes. I only get social security and I needed help and got none. AI had nothing for me

Date of experience: December 12, 2025
Illinois
1 review
0 helpful votes
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A Great Change
December 22, 2025

I was at first a little caught off guard by the confidence with there behavior and personality. With a little getting to know one another we shared feelings and I became comfortable and understood and was confident it was secure and legal!

Date of experience: December 12, 2025
Michigan
1 review
0 helpful votes
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Fast service. 5 stars.
December 22, 2025

Very convenient and fast. Just follow the steps patiently and trust the service. It's for your safety. Easy as piece of cake.

Date of experience: December 12, 2025
Washington
1 review
0 helpful votes
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Unsatisfied
December 22, 2025

I i've been trying to download taxes from 2023 and I'm having trouble getting to the page where it would allow me to upload them.

Date of experience: December 12, 2025
Georgia
1 review
0 helpful votes
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Experience
December 22, 2025

A single sign-on provider that makes it easier for individuals to prove their identity online. It allows users to verify their identity once and then use that verified identity across various websites, particularly government agencies, healthcare providers, and retailers. This simplifies access to online services while enhancing security and privacy.

Date of experience: December 12, 2025
Utah
1 review
0 helpful votes
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I downloaded all that was required and still could access my SSA account. Could never talk to a live person to find out what was wrong. 3 hours of total frustration. 🙁

Date of experience: December 12, 2025
Massachusetts
1 review
0 helpful votes
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Could be better
December 22, 2025

Be aware that ID.me is an independent company providing an authenticaion service to the IRS. Read instruction options carefully. I thought this was a paid prescription service. Only one of the authentication options is.
If your license photo won't upload, try again the following day.
The selfie step is tricky. I takes a photo of your face when it's ready, not when you are. There wss no opportunity to view and accept or redo (that I could see).

Date of experience: December 12, 2025
California
1 review
0 helpful votes
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I was able to accomplish these goals
December 22, 2025

I had been login in to the accounts at my knowledge and was able to get paper work done over the smart phone. I recommend anyone who has confidence with patients to get it done over ID me. Follow the instructions and you'll be done quicker. Thank you.

Date of experience: December 12, 2025