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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience with ID.me was smooth and straightforward. The instructions were clear, and the verification process was quick. Customer support was available if I had any issues. Overall, it was a positive experience.
Jumped thru all the hopes including ID verification. Uploaded document. Did the face scan. When finally going to site it kicked me out due to Sales Force issue?
ID me was manageable but I encountered some problems switching between browsers to upload facial recognition because fields would freeze & I wasn't sure if the information was processed. After several attempts I was able to open my account. Let's hope access continues?
Agents are very helpful and friendly, but the process is INSANE. Nothing seems to work, and you have to do everything multiple times. We are quite familiar with interacting with the IRS on-line and virtually, but this process was the most confusing and frustrating experiencees I have ever had.
The program is horrible to use and is not intuitive in any way. The instructions are unclear. Be prepared to spend some serious time on this endeavor and be prepared to gouge out your own eyeballs and replace your computer and cell phone after you throw them across the room.
Tried repeatedly to get on to SSI account and was locked out and no way to contact SSI and talk to a person so tried ID.me and got right in. Thanks. Should have known private industry could get the job done.
Position before and the other one when I verified through I need me to the VA site I need me verified but would never give me back to the NBA to be verified so I still can't get my stuff on the VA site because it won't verify me
Don't give confidential information to anyone. If a government agency wants it, tell them to use your information they already hold.
It has not been the 1st time that I use this website to verify my identity. I feel that it is safe and the responses are quick.
My first experience was scanning a QR code that either sent me an invalid code or didn't send me a code. When I switched to personal ID it said I could use my passport but after getting it out of the safe it required a Drivers License.
Signing on is an absurd waste of time. You save no money by using AI or online machines to vet people trying to sign in. And when you DO hire a human being, insure they have a $#*!ing brain! TRAIN THEM!
Once you have your account set up, you don't have to worry about a bunch of security questions.Passwords that you may or may not remember.
The process was quick and easy.And I was able to get into my account right away.
I had to constantly repeat steps to get my account set up.
I had no way to ask or look for answers to questions that I encountered.
It was frustrating, but I finally was able to accomplish it.
I still have questions though.
When signing up with ID me I had a video call with a representative to verify my identity. This is a thing scammers would not want to do. It makes me feel safer that I have gone through this vetting process.
It was fast easy and very convinced for me because I don't have no transportation to get to the social service office to get anything done so this made it very easy for me
At first glance the thought of it wasn't so great. Having to expose myself. Thankfully it dawned on me. The efforts I put in willingly will continue to benefit me in this lifetime.
Frustrating because some of the screen did not have understandable explanations of what to do, program was sluggish, had problem with adding a photo for verification.
I had an earlier account so when trying to use a new verification inquiry, it would not let me set up a new account to to merge accounts. I can't be verified by Id.me although I have been verified before for the VA.
I have sent verification of my identity including my drivers license and other things. It refuses me access to my Social Security Website> Very frustrating to say the least.
After 3 or 4 days trying to set up account in order to renew my ptin the only thing I accomplished was frustration
I still don't know if my ptin was renewed. I can't get into the correct system.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members