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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Pretty easy to navigate. When trying to login from a new device it's difficult to enter the codes. The process to add programs is difficult
ID.me rejects my CDL#, stated it is a wrong #. It filled out my middle name incorrectly and does not give me a chance to fix it 😫
I need to have access to my Social Security account and other government sites for my retirement. ID.me was easy, quick and reliable.
I love this site. I can refill my medications, look up test results and i can even fill out a travel claim. I recommend this site to anyone
I was taken to the IDM website and just followed the instructions which were easy. I did have a video interview with the person Emilio that was simple. She was short quick and very knowledgeable.
Call the VA and ask for the telephone number of ID.me, Tech Support to streamline the process because the robot on ID.me chat session for assistance is very difficult to work with.
It's confusing between login.gov and IDme.gov. The departments has changed so much it makes navigation in the web a challenging task. Especially for the folks over 70 years old - me.
ID.me is an easy process to enable access to accounts that may require government approved information on you to enter their website. I highly recommend you to use ID.me for government approved information needed to access their websites and services. It easy steps and quick access.
After several unsuccessful attempts through my phone, I attempted through my computer. Although I got a confirmation, I was not requested to upload a photo, so I don't know if I completed the process appropriately or not.
Was a bit nervous about setting up the account and navigating through the instructions. Had to chat. That helped immensely. I got the answers I needed within 5 minutes. Am pleased and have peace of mind.
The verification process was quick and straightforward. Everything worked well, and I felt my information was secure. Overall, a very good
I'm a 68 year old senior citizen who doesn't understand why I have to go to such trouble to see my personal Social Security account. Nor did it ever download what I asked it for.
It was easy and safe to set up and have a good safe place to store and update mt identity information that can hopefully help prevent fraud.
Excelente es muy Bueno la verdad La Recomiendo
The site was very glitchy and never sent us text messages. It claimed it sent so we could upload photos which caused us a lot of stress because our deadline was looming.
Took multiple attempts and never actually looked like it went through and we received several error messages
Suddenly, our information was where it needed to be
Then had to go through the same difficult and stressful process to add spouse information
In an age where data security is such a risk I hate the idea of giving a third-party company access to all of my personal information
When seeing how poorly their system works, I have zero faith that their system is secure
Had I'm not been forced to use this system as part of the application process for my child school I would not have
Muchas gracias por el servicio brindado pues es seguro y confiable, mas cuando uno necesita una información puedes acceder rápidamente y obtiene respuesta inmediata.
I set this up a long while back and have been happy with the way it performs. I feel relatively secure (as secure as one can be these days) that my information is safe.
IT's was great, I had to get in to get my first time card, everything went well and easy to get a replacement card, or get a new card for the first time, it was very great detail on the steps to get a card. Thank you..
It's impossible to reach anyone once you've run into a glitch and they have already taken your $500+ payment. Due their poor instructions and the inability to clarify with an agent, I am unable to submit my paperwork for my passport renewal in time for a trip I planned months ago. So far, I have been unable to get a refund. I would not trust this service. Their is no support.
Quick, Clean, Cool and if your going to get whatever docs the ID.me app asks for. Screw mailing them in. Screw sending them via email. Choose video call. You get a real human who will have you put your docs in front of your camera on phone and he or she will look at it right then and there. Friendly service is what I got. I give them not 2 thumbs up; accordingly they 10 fingers up and 10 toes up. And if your missing some fingers or toes just put up what you have. They made my Sunday morning a good one for sure.
Thank You ID.me
Kenneth Smith
U.S. Army Vet
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members