On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with customers frequently praising the quality and ease of installation of their insulation products, which deliver significant temperature regulation benefits. Many users report satisfaction with the product's performance and durability, often leading to repeat purchases. However, concerns arise regarding customer service, particularly related to shipping delays and inadequate support during order issues. Some customers have experienced frustration with incomplete deliveries and a lack of responsiveness from the company. Overall, while the product quality is highly regarded, improvements in customer service and shipping processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The Prodex Factory team were very helpful. The job was completed within a few weeks of meeting him. The team is very honest, helpful and communicative. The price is right and the work looks great. After one day, my apartment is already much warmer and more comfortable! It is recommended. Thank you Metropolitan!
I had several questions before placing an order with Insulation4Less and all my questions were answered in a timely manner.
I received my order very quickly and have been very satisfied with this product. I would highly recommend this company and the products.
First off, the people at Prodex very helpful. They responded in a timely manner to every question that I had. No matter how juvenile my question was. We can already tell a difference with the product on our Quonset due to the extreme heat that's generated during the summer here in Florida.
I used this foil based insulation to cover the peaks of my two main attics and a porch. My first project was the porch and it became clear after starting the install on the ceiling that the product really worked. Just moving my head from under the foil exposed my head to increased heat. This lead me to also do the two attics. I stapled the foil to the rafters ensuring that I had air flow above from the lower vents in the soffett to the roof peak vent. I installed to large air intake grills on both ends of the attic and installed an attic fan to vent the space below the foil. The attics are much cooler in the summer, not mucn the warmer than the outside tempture.
Good product and would buy again.
I ordered Prodex Insulation from Insulation 4 Less for my pole barn. The online ordering was very easy and the product was delivered pretty quickly and undamaged. Insulation 4 Less website is very helpful with installation guidelines.
Easy to install, goes up quick & doesn't make a mess like standard insulation
We installed Prodex 10M insulation to our new post frame building after we lost our original one in the Dec 10th tornado that ravaged KY. This one is going to be our temporary home until we get our home rebuilt. We are confident this product will keep us warm in the winter and cool in the summer. Our son also lost his shop in the tornado and is installing Prodex 10M in his new shop also.
They shipped it within 24 hours and gave me tracking right away. Prices are the best I. The country. The insulation product was a perfect fit and is better in every way compared to spray foam.
This is so easy to use. It is so light. We put it in a 24X35 metal building.We put it on the walls and the ceiling. It was Great for the ceiling.
I have an A-frame 120+ year old barn in northern Indiana, a large portion of it has a second floor. One of the ceilings is approx. 16-17' off the ground. At some point in time a higher ceiling was installed in the portion that didn't have the second floor, using only 2"x6" boards for support, with plywood over them. I didn't know what the best way to insulate it would be: spray foam, fiberglass, foam board, etc. Fortunately I found Prodex. Using the double layer 10M total plus, I was able to install two layers of insulation in the air space, not only did it give great insulation, but the foil surface makes for huge light reflecting. Easy product for one person to install, but an extra set of hands helps.
95% complete.
Crawlspace in the northeast.
From sill to sill. Sealed with zip tape.
Outdoor temperature is 18°
Crawl space temperature is 57°
Note; no heat in crawl space
The floors are much warmer.
It is working, I am a satisfied customer. MB 1-4-2022
The prodex insulation was perfect for my shed. It will keep my stuff from the harsh North Texas weather while not costing me a lot of money. It was very easy to install. The customer service has been A+ from beginning to end. They have been friendly, knowledgeable, and extremely helpful. Overall, I am extremely impressed by this company and I will forever be a repeat customer!
Response to initial enquiry was direct and informative. Material and delivery was as indicated on website. Installation was easy. I tested the thermal efficacy with a thermal gun and it does significantly insulate the garage door on which I installed it. Do be careful, however, on how much you order. Measure carefully. I ended up getting more than I needed, but am using the excess elsewhere.
The two gentlemen at the loading dock were very courteous, respectful, and quick to load me up and get me back on the road. The whole process from ordering on a Tuesday morning and then picking the order up the next day went very smooth. I had a 4 hour drive both ways but was well worth it.
I really like this product, significantly better and easier to work with than fiberglass. I've worked with Insulation4Less on a number of insulation-related projects. I've found them to be credible and consistent.
Insulation 4 Less was on point, helpful, and on time. The products are great too. No surprises, great price and wonderful services.
I ordered and installed Prodex 5mm Reflective Insulation 24 inch in a 12x24 foot metal storage building with a wooden frame. The insulation came Federal Express in 4-5 days and was easy to install. I believe it will work well in this construction environment that probably wouldn't be appropriate for fiberglass batting which could suffer with moisture from the Sun on the metal exterior and the cooler temperature difference in the interior.
This company is the absolute worst. I ordered about 1400 sqft of insulation. I asked them about how long to ship. They said I should receive in about 10 days. After weeks with nothing, I contacted the shipping company. They said they never received product to ship. I contacted insulation 4 less they said they found order it would arrive next week. That was a month ago. I contacted the shipping company again and they again confirmed no order had arrived to them. This company took my money and just plain ripped me off. Save yourself and go with a reputable legit company. This operation is fly by night * scam company.
*Personal information redacted by admin
We really like Prodex Insulation4less. We needed it on a tight schedule and they came through. We installed it under the new metal roof of our house. The first thing we noticed was we could hear our tv during a heavy rain. It helped us with our energy bills both is the summer and winter.
Thanks again Gary
Prodex is flexible and easy to work with. I put it in my garage and pole barn. I also did a temperature check before and after install like some of the videos I saw on the insulation4less website – It all checks out. It's good stuff. I filled out their online form. They emailed a product recommendation, tech sheet, and links to articles and install methods. It was a little out of my comfort zone at first because I'm used to gabbing with people on the phone. I got it in about a week.
Answer: Sounds good. Please see page: http://www.insulation4less.com/InsulationMethods-7-Roofing-click-for-Installation-Instructions.aspx
Answer: We think you'll be fine.
Answer: Independent Customer review by the BBB and Site Jabber are linked to the bottom of every web page.
Answer: Yes, Prodex Total is ideal for lofted wood shed to prevent freezing paints and chemicals. The most popular insulation for that application is: 10M Prodex Total Plus on page: https://www.insulation4less.com/insulation/prodex/10m-prodex-total-insulation Pricing and ordering is available on the product page. Install instructions are on page: https://www.insulation4less.com/installing-insulation
Answer: The most popular insulation for that application is: 10M Prodex Total Plus on page: https://www.insulation4less.com/insulation/prodex/10m-prodex-total-insulation Pricing and ordering is available on the product page. Install instructions are on page: https://www.insulation4less.com/installing-insulation
Answer: Yes, your install method is fine. Please order online. For comprehensive email responses, please email sales@insulation4less.com
Answer: Our most popular insulation for a roof or ceiling is 10M Prodex Total. You can pricing and order on page: https://www.insulation4less.com/insulation/prodex/10m-prodex-total-insulation
Answer: Install the entire area. Please order on page: https://www.insulation4less.com/insulation/prodex/perforated-prodex-total-insulation-5M Please email additional questions to: sales@insulation4Less.com
Answer: Please email sales@Insulation4Less.com for response that will include product recommendations, technical information, comparison data etc.
Answer: Approval questions should be posed to the party that grants the approval. The excellent flame/smoke ratings are provided on the technical sheet found on every Prodex Total Insulation product page under the technical tab. For additional questions, please email sales@Insulation4Less.com
We didn’t know that he hadn’t received his order until we saw his scathing reviews.
wrote:
Shipment lost? BOL 163365224 - Order V0055112
wrote:
Rather than notify us that he didn't receive the insulation, Mr. James Lemmi chose instead to name call, exaggerate and lie on this and other review sites.
We emailed Mr. Lemmi the below evidence that the shipper dropped the ball and we were unaware that he didn’t receive his insulation. We and ask Mr. Lemmi to modify his reviews and complaints to reflect the truth of the matter. Rather than remove the hyperbole, exaggerations and claims of scam, he instead replied: “I don’t care…”
Below is proof that:
We offered him a choice of a full refund or an extra insulation roll added to his order.
The carrier dropped the ball on getting his shipment to him after telling us that they would.
A.
On Tue, Nov 23,2021 at 10:41 PM
Good evening,
We can…
Refund your card in full or
Ship your order and include an EXTRA Roll FREE of Charge.
B.
From: Freight Ops-Freight Desk-DAL2 *
Date: Tuesday, November 23,2021 at 10:13 AM
To: customerservice@Insulation4Less.com
Subject: Re:
Good morning Kathy,
I've finally gotten an update from Estes on this. Unfortunately they are advising this shipment was not located as they originally reported and this is still missing. At this point it would be best to file a claim on this. I do apologize. Do you have the information on how to file a claim?
Thank you,
JENA’ CLARK
» FREIGHT OPERATIONS SPECIALIST II
WORLDWIDE EXPRESS
2323 Victory Ave., Suite 1600, Dallas, TX 75219
OFFICE 833-7WE-SHIP FAX 214-393-6322
Tell us how we're doing!
C.
From: customerservice@Insulation4Less.com
Date: Thursday, October 28,2021 at 12:22 PM
To: Next Concept -Pgh
Subject: Re: Your Insulation4less.com Order# V0055112
Your order has been found and is on its way to you. You should receive it next week.
Have a great day,
From: customerservice@Insulation4Less.com
Date: Thursday, October 28,2021 at 9:01 AM
To: Next Concept -Pgh
Subject: Re: Your Insulation4less.com Order# V0055112
Good morning,
We have requested an update for your order this morning. We will get back to you as soon as we hear back from them.
On Tue, Oct 26,2021 at 1:15 PM Kathy Barber
Good morning,
We contacted our shipping broker to check on your order. We will get back to you after hearing back from them.