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The company enjoys a generally positive reputation, with customers frequently praising the quality and ease of installation of their insulation products, which deliver significant temperature regulation benefits. Many users report satisfaction with the product's performance and durability, often leading to repeat purchases. However, concerns arise regarding customer service, particularly related to shipping delays and inadequate support during order issues. Some customers have experienced frustration with incomplete deliveries and a lack of responsiveness from the company. Overall, while the product quality is highly regarded, improvements in customer service and shipping processes could enhance the overall customer experience.
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How can Prodex M10 (. 4 inch thick, rated at R17) closed cell foam have as good of thermal insulation as 3" polystyrene board, impossible. I asked for proof or test results and all I got was a smart $#*!, rude kid who refused to call me and was destined to make me the bad guy. If you look at their Tec sheet they test with a 9.25" air space! Try and find a customer service phone number! I paid $300 for shipping UPS for Houston to Asheville, "with discount", for two 341sf rolls 4 ft by 2.5 ft dia! What a rip off. The under concrete tape for $20 a roll is lower grade than most packaging tapes. A++ BBB how?
We ordered 10 rolls of Fast Action online. We used 6 rolls on our pole ban roof and the rest under a new metal roof on our house. It's a noticeable difference in temperature and deadening of the sound of rain.
What a bunch of idiots. Honestly how they are still in business is beyond me. They charge high amounts for shipping then hide behind their terms and conditions you have no choice to opt out of in order to place an order. Fed Ex decides it is much easier to remove a package from their truck than to try and deliver it because they did not think I would be available to receive it. This is after 4 day of delays that were Fed Ex's fault. I would highly recommend purchasing products elsewhere. My business partner found them online and while the first order was delayed it did not cause much grief. The second order for what should have been realitively easy since it was 2 boxes of adhesive which had to be shipped seperately for some reason resulting in much higher shipping costs was screwed up from the begining by Fed Ex. I had multiple delivery date changes and finally once the package was on the truck to be delivered it was then removed from the truck because they thought I would not be available. Instead of Insulation4Less being progressive about there shippers responsibility and trying to make things right they chose to just be captain obvious and state that I agreed to the terms and conditions when I placed my order that they were not responsible for the shippers delays. WELL GUESS WHAT THE SHIPPER COST YOU FUTURE BUSINESS AS I WILL NOW BUY MY PRODUCTS ELSEWHERE.
Order#: V0054787 – 2 cases of metal sealant
Ordered: August 23, Shipped: August 24. Tracking information shows a delivery exception on August 30th marked as “Future delivery requested”
Delivered: August 31– on the 5th business day.
Within 4 days of order, Mr. Munson was writing FULL PAGE complaints. Further commentary from us isn’t necessary.
The response to ban a potential customer for a simple question instead of offering a reply seems really out of proportion and I see as a warning of how they would resolve any issues with orders. I'm glad I only wasted $20 with them.
I was very interested in Prodex, so I ordered a free sample box. There was a $10 shipping fee and a $9 "residential shipping fee". I thought that was a bit strange, but overall $20 for a sample box still seemed fair, so I ordered. I got an order confirmation and a notification that the box would be shipped via FedEx next day. Cool... but also, FedEx charges a "residential shipping fee"? Seemed strange, so I asked about it. Just a question - maybe there was a glitch in their system? I've known of other industrial vendors that ship large products resulting in an additional fee to ship residential based on logistics required. Which, in that case, seems fair.
The reply I received was simply "Because the shipper charges a 'residential' delivery fee". Super vague, thoughtless, and a bit cheeky. I was peeved, I have a very low tolerance for bad customer service. Decided to wait until the box arrived to reply, maybe there was some clue there. When it got here, it's just a standard 12x12 box. So I replied - albeit a bit cheeky myself at this point - my reply got forwarded to what I assume is a manager (he did not include a title in his signature) who not only did not answer my question, but told me that they might not be the best fit. Umm... why, because I asked a question and his staff could not be bothered to pen a genuine reply? I was actually interested in ordering the product, but also I've already been recommended other similar products where perhaps the staff is not so touchy that I can't even ask a simple question.
Anyhow, correspondence is attached, judge for yourselves if this was warranted... keep in mind. This is all just for inquiring what a fee is about. Not disputing it, just inquiring. I did keep the conversation going because well I've been at home sick and it's actually turned entertaining, but also shows the level of service you can expect.
Her review reads, “I did keep the conversation going because well I’ve been home sick and it actually turned entertaining.”
Unfortunately, small companies are stuck with a choice, “ignore” and possibly receive a review that reads: “Not responsive” or provide an explanation. If a simple explanation is provided to someone home sick and seeking entertainment” you may get the nonsense provided by this person.
Note to anyone else sick at home, bored, seeking attention and entertainment, we’re busy.
Prodex was is very good product in my opinion. Very easy to work with and appears to work very well.
I have been using Prodex Total for the past few years and have found it to be very effective for my metal roofs. It is much easier to work with than 1" styrofoam and gives more R-Value. I highly recommend Prodex and all their product lines. I have never had an issue with shipping thus far.
The insulation is flexible and easy to install. I put it in my crawlspace, garage and metal building. I can really tell a difference in my metal building. I got it in about a week.
I Insulate in my pole barn best price on the market I am super excited to see how it does in the Montana winners!
Great product. Easy to install, so much better then normal insulation & looks great & keeps building warm.
I have a metal carport that I enclosed with walls and a floor. I needed a place to store stuff but was worried about condensation damage. Insulation value was secondary to me. I considered 1/2 inch rigid foam but it would not conform to the curves at the eves. Also, the space between the beams was 53" which meant it would look like a patchwork quilt if I used the drop-offs. The 48 inch wide rolls of Prodex Total White were a perfect option. I used a Gorilla construction adhesive and I griped well. I think the aluminum coating on the Prodex helped with this because it is hard to bond Polyethylene. I put beads at 9-inch centers and pressed the material against it, worked like a charm. You have to take extra care in aligning each section because once it is stuck it is impossible to reposition.
I have not had condensation on mornings when my other roofs do and you can feel the difference in the radiation effects in the daytime. I measured a 10 to 15-degree difference between the Prodex white surface and the bare metal roof. I am very happy with how the project turned out and highly recommend this product.
I can't say enough about Insulation4Less. The product is so awesome. I had no idea what to do for a Shipping Container and the website was so helpful. You can tell a real difference when you get the insulation up. My friend helping me wondered if we would need to add additional insulation. He quickly found out that was not necessary.
I needed insulation between my living space and my garage, which had old batt insulation falling down and falling apart- so basically no insulation. I looked at new fiberglass batt and was unimpressed. Tons of protective gear to install and only moderately effective- and that's only when it's new. I'm not crawling into the upper reaches of my garage more than once, so fiberglass was out. I looked at foam but ruled it out for cost. When I found Prodex, I was a little skeptical, I admit. I ordered samples (yes, they do that) and even then was unsure it would really do as they say.
I installed the first couple bays and realized it really was pretty easy. Start at the top, lay it out all the way down the studs, cut and then staple it. I would recommend a good stapler, you'll get tired hands soon if you use a regular "Arrow" standard version. Also, the foil tape is important to get a good seal. Order through Prodex or from local hardware store. I chose to get it from local store so I could control how much I bought and could return what was unused.
Besides not having to wear tons of protective clothing (in summer, in my attic of my garage...) there were so many advantages to the installation. It was easy to cut, easy to move around, easy to get into high and far away places.
I've noticed a dramatic difference in the living space now especially in the winter. I know the room is cooler in the summer, but the main discernable change is the winter temp. The Prodex ended up being really affordable, in the end. I needed one roll of the insulation and a bunch of the foil tape but the whole project came way under $300. No way I could have replicated that with fiberglass batt.
Bought this on the recommendation of another astronomer. Use it to wrap the tube of my SCT telescope. These telescopes have a problem with air currents trapped inside (they are sealed on both ends). This leads to deterioration of optical performance, and the need to wait many hours after the telescope has been moved from inside to outside where there is a large temperature difference, e.g. in winter. Falling temps also cause a problem. The Prodex insulation largely solves these problems. Insulation4Less shipped promptly. Insulation is easy to cut and fit.
I purchased Perforated Prodex Total rolls a few years ago to wrap my house in and it worked great for insulating. As per instructions, I installed wood strips on top of it, then the exterior vinyl siding. After installation, I have noticed a real difference for my heating costs.
I have "conditioned" several crawlspaces, and decided to try an insulated vapor barrier for this one. I'm very pleased with the results. Prodex was easy to work with. The falling fiberglass insulation, smelly septic tank, and mummified cat were all cleaned out, drainage provided for the lakes, and then we insulated the underside of the floor with foam board, After covering the muddy ground with 4 1/2 cubic yards of pea gravel, the lakes were gone and the Prodex went over it nicely without sharp points to damage it. "Christmas tree" clips were used to anchor the Prodex directly onto concrete, and strips of wood held it tightly to the sill board along the top of the foundation walls. We also used Prodex to insulate the ductwork after that was sealed with mastic. I'd recommend you order plenty of material, for we ran out on the ductwork and had to order another similar product, since we were pressed for time in our remote location.
The main reason I was interested in an insulated vapor barrier, is to bring the surface of the vapor barrier to a higher temperature in the semi-heated crawlspace (some heat is emitted from the upstairs, an heating ducts). Otherwise, you get condensation on the cold surface of an un-insulated vapor barrier on the ground. There is no sign of any such problem as yet. I like the parallel lines in the Prodex, for they act as guides for cutting with a (sharp) utility knife. I used a large scrap of carpet to place over the barrier to protect it from damage near the access hatch, in case things are stored in the crawlspace. A lot of work, but well worth it in the end!
Kevin Allred, Tenakee Springs, Alaska
Excellent company to purchase from, prompt responses to emailed questions, and an excellent product.
I have built a 42 X 74 X14 pole barn. I decided to use Insulation 4 less for the side walls as I am going to finish off the walls. I live in northwest Ohio and it gets cold here. I have installed the 5M insulation as per the instructions. The temperature has been in the low 30' this December. I keep the heat set at 45 degrees when I'm not working out there. Evenings I go out to check the heat consistency with the use of an Infrared Camera. All of the walls are a constant reading. I have thermostats all around the barn so I can evaluate the consistency of my Radiant Tube heating coming from the Ceiling. All thermostats read 50 degrees which is warmer than my Heating Units setting of 45 degrees. It has to do with the reflectiveness of the 5M insulation I guessing as to why the barn is warmer than the main setting. Very impressed with this.
In have used Prodex insulation in my home and garage. It is easy to work with and a great job of insulating from heat and cold.
While I worked construction 35 years ago as a teenager, neither my wife nor I have ever installed insulation.
The actual install went very smoothly, our teenage daughter helped putting down the dual sided tape and running glue.
The install went very smoothly, we got all this done in an afternoon.
It looks great, it was easy, and I can't wait to work out in the shop this winter.
I bought the insulation from Insulation4Less. Quick shipping and really good price for the R value of the product. I used it when I built my wood shop. So easy to install, acts like a vapour barrier also. Very happy with the company and the product.
Answer: Sounds good. Please see page: http://www.insulation4less.com/InsulationMethods-7-Roofing-click-for-Installation-Instructions.aspx
Answer: We think you'll be fine.
Answer: Independent Customer review by the BBB and Site Jabber are linked to the bottom of every web page.
Answer: Yes, Prodex Total is ideal for lofted wood shed to prevent freezing paints and chemicals. The most popular insulation for that application is: 10M Prodex Total Plus on page: https://www.insulation4less.com/insulation/prodex/10m-prodex-total-insulation Pricing and ordering is available on the product page. Install instructions are on page: https://www.insulation4less.com/installing-insulation
Answer: The most popular insulation for that application is: 10M Prodex Total Plus on page: https://www.insulation4less.com/insulation/prodex/10m-prodex-total-insulation Pricing and ordering is available on the product page. Install instructions are on page: https://www.insulation4less.com/installing-insulation
Answer: Yes, your install method is fine. Please order online. For comprehensive email responses, please email sales@insulation4less.com
Answer: Our most popular insulation for a roof or ceiling is 10M Prodex Total. You can pricing and order on page: https://www.insulation4less.com/insulation/prodex/10m-prodex-total-insulation
Answer: Install the entire area. Please order on page: https://www.insulation4less.com/insulation/prodex/perforated-prodex-total-insulation-5M Please email additional questions to: sales@insulation4Less.com
Answer: Please email sales@Insulation4Less.com for response that will include product recommendations, technical information, comparison data etc.
Answer: Approval questions should be posed to the party that grants the approval. The excellent flame/smoke ratings are provided on the technical sheet found on every Prodex Total Insulation product page under the technical tab. For additional questions, please email sales@Insulation4Less.com
You have to wonder about the motive of this person to post this review:
He purchased the wrong product for his application.
We specifically recommended a different product (Prodex Under Concrete).
He ignored our recommendation.
He posted propaganda from our competitors.
He complained about the tape which was not designed for the product he bought.
He characterized his communications with us as: “ all I got was a smart ass, rude kid who refused to call me and was destined to make me the bad guy.”
Below you’ll find our email to him. We’ll let you be the judge of it all:
I4L message to Mr. Bradford Shupe:
In an effort to understand how you could misuse the product, mischaracterize our responses, misrepresent our products, company and charges, we’ve copied the communications below. We’d like you to explain to us how you can get from what’s written below to what you’ve posted on Site Jabber.
Wednesday, August 18,2021 at 6:10 AM Bradford Shupe wrote:
I was thinking of using one of your products under concrete below radiant hot water pex tubing. So the layers would be; gravel, vapor barrier, INSULATION, tubing and concrete. 24' X 24'.
Wednesday, August 18,2021 at 6:19 AM I4L response:
Recommended insulation for under concrete: Prodex Total Under Concrete Insulation
Monday, October 11,2021 at 9:02 AM Bradford Shupe wrote:
Do you have some proof your. 4 inch insulation is R22? It seems to defy the laws of physics
Monday, October 11,2021 at 2:38 PM I4L response:
Attached is technical brochure. It provides the parameters of the testing. Do you have such comprehensive information on the testing of the fiberglass insulation in your house? Please provide “proof” with the parameters of its test of the stated R-value.
See: Reflective Insulation - Measuring Its R-value vs Fiberglass: https://www.insulation4less.com/reflective-insulation-measuring-its-r-value-vs-fiberglass
In regards to shipping you wrote: “What a rip off.”
Shippers base pricing on the roll SIZE and classification! Shipping size: 4 ft. X 24 in. X 24 in., 33 lbs. Class 300 insulation, non-boxed, non-skidded, loose rolls shipped from zip 77029. Call any shipper and provided the above information and you’ll be quoted MORE than we changed you. Secondly, the charges were displayed in FULL prior you your confirming the order.
You wrote”: “How can Prodex M10 (. 4 inch thick, rated at R17)…”
We DON’T’ specify an R-value for your under concrete application.
Concrete can have a reaction to foil; therefore we DON’T recommended 10M for that application.
The under concrete tape you referenced is not designed for use with the 10M product.
We provided you the parameters of the testing; therefore you KNOW!
See: Measuring R-value “The parameters of the R-value test for fiberglass and cellulose insulation involve no moisture or wind. You might be saying, "That's ridiculous. That can't be. Those aren't the conditions of my home or building."
Even in the desert there is humidity. All buildings and houses leak air and water. Water vapor from the atmosphere, showers, cooking and even breathing move back and forth through the walls and ceiling. Those of you in humid areas may lose half of your R-value with fiberglass or cellulose insulation.
Fiberglass is assigned an R-value of 3 to 3.5 per inch. Remember it will only achieve this number in a zero moisture and zero wind environment. Fiber insulation placed in an improperly sealed house will allow wind to blow through it as if there were no insulation at all. In the event of flooding the R-value goes to zero. Even small amounts of moisture will cause a dramatic drop in fiberglass and cellulose insulation's R-value. The question you should ask Mr. Or Ms. Fiberglass and Cellulose is, "What is your R-value in my real-world environment?
U.S. Department of Energy: "The R-value of some insulations also depends on... moisture accumulation."
You wrote: A++ BBB how?
The BBB takes into account the amount of purchases vs complaints in its formulation of a company’s rating. The BBB remains the most trusted rating company in the USA. Our A+ rating speaks for itself.
In our opinion, you’ve been fooled by sheep in wools clothing – Online pitchmen disguised as energy experts.