Intercargo UKReviews 27

We have been using Intercargo for over 4 years now; I happened to come across these reviews looking for their depot address at Heathrow and felt I should comment.

We are a business and have used a few freight forwarders in the past - Since our first shipment with Intercargo; my team and I have found them to be very helpful at all stages of the booking from the initial rate request through to bookings, operations and accounts.

Having read the reviews, it would appear that labels have not been applied or have come off or instructions have not been followed, so delays have led to unhappy customer reviews.

Just in case this sounds like I work for the company, I am happy to forward a written reference through Intercargo should you wish for written confirmation.

DO NOT USE THIS COMPANY! SCAM!

Have been waiting for my package for about 2 months for an initial quote of 7-10 business day. The phone number provided for office in NYC does not function so no way to contact them other than the UK office. Very unprofessional company, no customer care and satisfaction. Do not be fooled by the so called attractive prices, it is not worth it. To this day I still have no idea where my package is, and when I call and ask for an explanation, they tell me " we are not sure about what seems to be the problem..." or "I will call you back tomorrow" Yeah right, never got one call or email from the company.

To sum up, DO NOT USE THIS COMPANY

Avoid at All Cost

Intercargo are by far one of the worst shipping companies I have ever had the displeasure of using.

I used them to ship two flat screen TVs (air freight).

First I was promised that the delivery will take 7-10 working days from the drop-off date and boy was I wrong. Not only did they misplace my shipment in their warehouse but they also forgot to send me a packaging list to fill out which I was only notified about after 3 WEEKS of my initial drop-off.

During that period I was in constant contact with them asking what the delay was, and Luke on the other end of the line (he always answers the phone and has no clue on how the company works by the way... completely useless) and not once was the packaging list mentioned until I spoke to a manager (Zia) who was avoiding me for days until I pinned him down! He accused me for not filling out the packaging list form, let me repeat this... he accused me for not filling out a form that was never sent to me in the first place thus blaming me for the delay! But he compensated that by expressing the shipment after the form was emailed to me and emailed back to them as a good will gesture... now notice the express order I mentioned just before, that also took 10 days for the TVs to arrive.

Drop-off date 23-Mar... received 26-Apr... total delivery time 34 days

Conclusion: AVOID AT ALL COST, better to go for a reputable company and pay a little extra than go through the hassle, unprofessional, non-existent customer care, unresponsive team that is intercargo.co.uk

Just the most DISHONEST AND GARBAGE all round servioce you could actually pay for, if you want to spend (a little bit less) and then wait countless months for your partcel to vanish, go with this company, they ignore emails phones calls and just bury their heads in the sand hoping you will go away, they are pathelogical liars (if they ever answer)
YOU HAVE BEEN WARNED!
STAY WELL AWAY FROM THIS COMPANY!

IF I COULD LEAVE LESS THEN ONE STAR I WOULD!