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Jaspertronics Reviews Summary
Jaspertronics has a rating of 3 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jaspertronics most frequently mention customer service and replacement lamp. Jaspertronics ranks 11th among TVs sites.
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The phone call was answered quickly and the order arrived within days. Perfect bulb for our old tv. We are happy to have a good part. The color is much brighter.
I purchased 2 Mitsubishi TV, lamps to replace the German lamp that burned out. Always used original a top of the line American or German lamps. Jaspertronics assured me these replacements were top of the line, and I purchased the two lamps, one for replacement when one burned out to prevent time lag wthout service of a new lamp. The lamps arrived with a wide metal band across the top. Lamp #1 produced a dark shadow, 5-10%, across the top of screen, but when the bulb burned out before warranty, about 3 months, they wanted pictures, etc., even though the red Mitsubishi.TV light and black screen persisted. A TV repair company said the bulb simply failed. I replaced lamp #1 with lamp #2, the same dark line, only a little less. Lamp #2 would spontaneously shut off and would not have a picture for an extended period of time. They promised me, after many calls and their excuses to why they couldn't replace the lamps, witrout this or that as an excuse. They promised to send me two new lamps and then I would send them my two lamps in return and they could verify the problems for themselves. When I called them now, they placed me on perpetual hold. The lamps never came as they should have, because they apparently are inferior, not the "superior lamps" they sold as quality lamps equal to what I expected. When at their worse, that's true colors. Remember there are many different TV's and lamps are different for each model and makemaker, but there is apparently only one Jaspertronic return policy when the item is still under warranty.
Had the bulb we wanted in stock and it came sooner than expected. An easy website to navigate also.
Overall I have had a positive experience. The wrong lamp was sent to me originally and I had to email customer support. They asked for some pictures and had me try a few things, but without too much hassle sent a replacement lamp. I am disappointed however that they shipped the replacement with the regular USPS option when I had originally paid for 3 day shipping. Seems like they would at least ship the same speed I originally paid for or faster. I have not received the replacement lamp yet. I will update if needed.
I ordered replacement lamp for a Panasonic projector, the shipping was quick. The bulb looks very similar to the original Lamp. The cost was significantly less than a manufacturers lamp. I am happy with their product.
Good customer service. He answered all my questions and my tv lamp arrived in 3 days. The lamp was an original OEM product. Free shipping as well. I will definitely order from them again!
Excellent service and quick response to questions to make sure we received what we needed. Fast Shipping. Highly Recommend
I needed a bulb for my spotlight and they had just what i needed at a good price. The website was easy to order from as well.
My order was quickly acknowledged, and notice of shipment was received in less than 24 hours. And their price was less than half what others were asking for the same lamp assembly! I know where I'll be looking the next time I need a lamp!
Best customer service I have had in a very long time. They were able to get my shipment out next day when amazon could not.
Awesome prices and the customer service is second to none. I've been a long time customer and have found no other company that has the inventory of Jaspertronics.
The lamp replacement was arrived soon actually before the scheduled delivery. Nice product and working with the epson 8700 ub projector. Quality is good and giving good picture.
Had searched other sites about same part for comparison. I experienced lack of knowledge or minimal information. Then I called Jaspertronics. The rep I spoke with was extremely knowledgeable and pleasant to talk to. She didn't rush me and made sure all questions were answered. I had some very technical questions. Jaspertronics surpassed the competition by far.
I researched several sites before using Jasper They looked professional and their service and delivery was exceptional. The whole experience was totally painless.
Excellent Seller. Fast Shipping. Definitely refer others to this seller. Customer Service very helpful too
Jaspertronics' customer service helped verify the specifications for the part before I ordered and the item is a true OEM replacement as advertised. It installed perfectly and the quality is equal to or better than the original part. Jaspertronics' price for the part was less than a quarter of what Viewsonic charges for the same part! I will definitely keep Jaspertronics in mind for future electronics needs.
Had the lamp/bulb I needed and had a 1 year warranty at an affordable price! Delivery was timely and packed safely as to insure no damage!
Their website was really convenient in guiding me to the correct product. The order was processed very quickly with constant updates leading to a speedy delivery
Very reasonable priced best replacement Lamp and warranty excellent costume service This is where I will be making my purchases for any replacement bulbs.
My lamp was delivered promptly and was easy to install. It was as if I bought a new tv. I will definitely purchase from Jaspertronics again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members