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Jaspertronics Reviews Summary
Jaspertronics has a rating of 3 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jaspertronics most frequently mention customer service and replacement lamp. Jaspertronics ranks 11th among TVs sites.
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Lamp worked as described and fitted in as factory lamp! Customer service was excellent friendly and took care of my order over the phone! Thank you definitely will consider doing business again
Placed order for a new TV lamp and housing. Received the lamp in 3 days. Only problem was the wrong lamp and housing was sent. Called customer service and explained the situation. After hearing my concerns they were more than understanding and wanted to correct the situation promptly. Got the correct lamp and housing 3 days later. Working like a charm.
As close to OEM that I've found. Order and shipping process was a breeze. Customer service rep was very helpful.
My projector lamp died out on me prematurely and although it was beyond the warranty period I reached out to jaspertronics to see if there was anything they could do. They generously offered me a 15% discount toward the purchase of a replacement.
Excellent price and fast delivery of Phillips branded replacement bulb for Sony projector. Will definitely use Jaspertronics again for future purchases
Although a web search did identify compatible projector lamps at slightly lower prices elsewhere, these appear to be knock-offs, and I am now careful when ordering from the Amazon marketplace. I am very satisfied with the quality of the product that we received from Jaspertronics.
Because I purchased a bulb and was sent the wrong bulb they are Fully replacing it no extra charges! So far I have no complaints and are giving Jaspertronics a 5 star rating! :)
I had purchased a replacement lamp for the subject Mitsubishi dlp hdtv. The lamp is warranted for one year, came with fast shipping, and matched the old lamp assembly exactly. I am happy with Jaspertronics and will use them for future purchases.
We emailed jaspertronics in April and verified with the company's reps Autumn Cameron that the part we were ordering was an OEM part and was informed that these were in fact OEM lamps being purchased. The company rep Anthony Garrido went so far as to email me a link to the part. I ordered the part in the link and was then after further investigation revealed were sent two "AFTERMARKET" lamps which we didn't order, but were told that we did order. If I had known that the lamps were aftermarket I would have NOT ordered them as the manual emphatically states do not use after market parts. I called the company back in August to get a refund and was told that they couldn't issue a refund but could send a proper replacement for an added cost at a discounted rate! Are you kidding me? You mess up and I have to pay for your company's blunder? DO NOT DO BUSINESS WITH THIS COMPANY... THEY WILL MESS UP AND THEN BLAME YOU THE CUSTOMER! BUYER BEWARE!
Of course they would make it seem as though the customer is wrong, but the negative reviews they have received on several review sites speak volumes for themselves. You cannot defend the indefensible. The product says "GENUINE" there is nothing genuine about an after market part. Very very misleading! HORRIBLE COMPANY!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members