JC PenneyReviews 528

Terrible experience with online order with JcPenny. I order 3 pieces of jewelry online. For some reason, I did not realize I was logged into my account which I have not been logged into for a good 5 years. The jewelry was sent to an old address. I called in to stop the delivery but no help was given accept to call UPS mychoice. I put the shipping info to UPS and the site did not recognize the order and their customer service said to take it up wit JCpenny who wanted nothing to do with my order. So I am left to lose my items to an old address. I will never order again online and I am cancelling my cards. Good bye JCPenny for good. Your customer service is incompetent!

I had to call to make an order. A small order of less than 100 dollars. Told them to deliver it to my UPS Box. NOT A P.O. BOX. They refused. Then I told them to deliver to my current physical address. I live in a hotel. Again they refused. I would have to have them deliver to a JCP store (of they would do that) 20 MILES from here to pick it up. Not worth it!

Part of my order I received before the delivery date and one item is still waiting for UPS to pickup since December 15. One item cancelled by JC Penny 4 days after order. Call to order another item assured it was in stock.only to be canceled again this is the worst service I've ever received the ordering system is not organized properly.

JC Penny's Fairview Heights, IL is committing fraud by charging people for all products then leaving products they paid for out of their bag! Then when you call them about it they give you the run around and keep saying they reviewed the video and can see the item was left out on the counter and not put in the bag and will refund your debit card but then don't do so! They are doing this in store and online then using the money they are stealing as an interest free loan from the public to pay their expenses! Most are not getting their money back at all! I have talked to three employees two of which lied their heads off including their claimed titles as managers,which they are not! They are putting the phones on remote forward, so you never get a person to pickup! I filed a complaint with their corporate office and they are no different so I also contacted and filed complaints with the FTC and IL AG! All need to report them for their criminal activity! They need to be shut down and thrown in jail! They charged my debit card for all including the Paul Mitchel shampoo and conditioner gift set that was normally $22, but on sale for $12.99, which they then never gave me! They are making millions doing this as most won't fight for their money as I do! It is THEFT and FRAUD!

I ordered a black hoodie from JCPenny in XL. It arrived with a security tag firmly attached. I called JCPenny and they agreed to send a new one in white since they were out of black, and the nearest Penny's is 2 hours away. They said to get rid of the black one which I did. What arrived in a package with an enclosed label and a label on the clear plastic bag that both said XL white hoodie. The clear bag was torn at the bottom, inside was a size Small plain white t-shirt. I called and they said to donate the t-shirt to charity and they would refund my money since I told them I have no one in the family it would fit. I don't think they believed me but pacified me with the refund. I told my family we should never order from JCPenny online again after this double bad experience with online ordering. Which is sad because JCPenny has always been my husbands favorite store. My husband and I argued about it because he grew up loving JCPenny and has always loved JCPenny. JCPenny abandoned our growing, thriving city and now this.

I have been a JCP customer since 2009. Every year customer service is really bad. This time after placing an order online I got inside my bag, items that I did not order from someone living in New Jersey (I live in PA). I called three times and every time the situation was getting worse. Finally, I was able to get my money back but lost my $10 rewards and needed to place another order with a higher price. Customer representative was really disrespectful. After this traumatic experience I will be more than happy to cancel my JCP credit card.

Original order was lost in shipment to store. Replacement shipment was delivered somewhere else. Now I cannot find anyone to cancel the charges for the third replacement. Total incompetence.

Valley Vista mall in Harlingen, TX
Alyssa was a great help to us in the perfume department. She made sure we had 3 different choices and two of those were spot on! She made the xmas shopping experience a lot less stressful. Thank you Alyssa

I placed an order on line last week. It didn't fit so I returned everything. They received the return and charged me $24.95 for the return. I have been a card holder for many years with Penney's and never have I experienced such a thing before. Not only that, I called to pay the $24.95 just so it would not effect my credit and they told me I didn't have an account with them. I stayed on the phone for an hour till they found it. I cut up my credit card after this. I don't ever plan on shopping there again. This has to be illegal. They went Bankrupted in California. I reported this to channel 5 news. I'm sure they will have a field day with it.

JC PENNEY CHARGED MORE TO RETURN A PRODUCT THEY FALSLEY ADVERTISED THAN THE ACTUAL COST BY UPS. A PROFIT WAS MADE ON MY UNFORTUNATE EXPERIENCE PURCHASING ONLINE AT JC PENNEY.

I placed an order at midnight last night. It asked for my form of payment, and immediately stated "thank you for your order" It did not give me the opportunity to change the address to where it was being shipped. I was shipping to my daughter in law in FL.I am in CA. I called customer service immediately and received an automated system telling me to call back in the morning. I called back to modify the address first thing this morning. A Philippino (very difficult to understand) woman told me that my order could not be modified in any way once the order was placed. I said that the order was not supposed to ship for another week, and asked "why is it not possible to change the address?" She told me sorry that is our policy. They cannot change the address once the order is placed, and I could not even cancel the order because it was beyond 30 minutes after the order was placed. I asked to speak with a manager, Vince in Escalations, also in the Philippines that told me the exact same thing. This customer service is crap and I will never place another online order with JCPenney. It's forcing me to give at least one star so I will. BE ADVISED, THERE ARE NO MODIFICATIONS ALLOWED TO ORDERS ONCE PLACED, AND JCP CUSTOMER SERVICE IS TERRIBLE AND NOT EVEN IN THIS COUNTRY the best I can hope for is that I will get a notification from UPS and have hopefully an opportunity to change the address at that point. That was the "" managers"recommendation.

So I bought a mattress/box spring set in store, they didn't have it on hand so they had to ship it to me which was fine. They said they would call me and schedule a time and day to drop it off, nope they just called me and said hey were dropping this off today at said time, so that was great I had to call my wife and inconvenience her to come home and let them in, then I finally get home and see the mattress just to discover that there were two MASSIVE holes in it. And another thing that's great is I paid for them to set the bed up when they delivered it and when I came home my wife said they told her I wanted to take care of it myself. So I come home to a bed that's not even set up with a massive hole in it. I hope JCPenney ceases to exist in the near future, trash store, trash employees, trash service, and trash product.

I ordered shoes from JCPenny, and waited a week to get them. I needed them for work and so I was excited when my package finally arrived. HOWEVER, upon opening my package, I discovered that they had sent me something that I am certain has been sitting around their warehouse for years! What I received was NOTHING like what I ordered. I then tried to use their " customer service" line to get the issue corrected, but instead spent over 4 hours listening to someone in Thailand blather on in completely incomprehensible " english". It finally became clear to me that the only way to rectify the situation was to return the wrong item to the nearest store and to NEVER BUY ANYTHING FROM JCPENNY AGAIN! They have become a freaking joke. Cheap products, cheap labor, outsourcing everything, and blatant theft from anyone who shops there. I have discovered that JCPenny is now the " third world country" of department stores.

I went into JC Penney's In Strongsville, Ohio, today to return a purse that was defective. I had one of the worst retail experiences I have ever had in my life. I somehow lost the receipt but it was on my charge so I didn't think it would be a problem. Obviously it was. The associate who was handling returns told me that I'm not able to return it without my receipt even though it's on my charge. Of course. I questioned this. When she insisted. I asked that she get me a manager. At that point, you became irate! She told me she would get a manager and that she would not wait on me because of the way I spoke her. She kept muttering under her breath. But loudly enough to me to hear the whole time before the manager got out there. I honestly only asked her to get me a manager. When the manager arrived, he told me the same thing, and he also told me that if the item was over 60 days old, which you disabled 3 months old, corporate would not return it even if it was defective! It's no wonder that store was completely empty on a Saturday afternoon. They were literally about 5 people in the entire store. I also told him how she treated me and he told me that he could not believe that she acted like that. Period. No, I'm sorry, no, I'll talk to her, just that he couldn't believe she would act like that. In other words, he accused me of lying! Needless to say when I got home, I cut up my charge card, threw it in the trash and I will never walk into a JC Penney's again.

I ordered one pair of tennis shoes on 09/01/23. I received an email saying they shipped on 09/04/23, and should be arriving by 09/07/23. By 09/11/23, they still hadn't shipped, so I called customer service. They told me to WAIT FIVE MORE DAYS, which I did because, what else could I do? I called today, 09/18/23, and was told to WAIT ANOTHER DAY. It has now been 18 days since I've placed the order, I am not going to call customer service AGAIN to probably be told to wait even longer. I told the agent I wanted to replace the order and have them re-shipped...well, they're sold out! I told them to issue me a refund...THEY'RE NOT REFUNDING THE S&H. HOW. MY ORDER WASN'T EVEN SHIPPED. So, don't ever order from this crap company, they'll take your money and leave you with nothing.

I will not shop at Penney through the internet as when y return the items they keep part of merchandise price. Example I paid 29.00 for table cloth only got 6.00 back. Shop others stores that will give you full refund. Never again I will shop bc through internet! Hi

4I am 66 yrs old. I have shopped at JC Penny's off and on. For over 20 years. With losing a lot of weight. I needed to visit a retail shop. My Granddaughter is getting married in November. So I felt I needed to look presentable for the occasion. The store in Kansas City Village west. Is where I went. I was surprised that some of the White dress shirts were so filthy. Evidently cleanliness is not a priority. I settled on a greay suit. But with their selections. I had to travel 20 miles away to Overland Park. For the vest. After arriving home. I was sadned to find out that the suit had no actual working pockets. They were just for show. Now I must find a seamstress to fix a brand new suit. Just to wear a pocket square. I will never buy a suit at any Penny's again. I should have went to a Men's Whear house instead. Over 300 dollars for a fake suit. Unbelievable!

JC Penney is using a company call ontrac for delivery company sends a text message stating address is incorrect, then forwards you to a web site to enter personal information, once this is done there is no more communication with this company all you get is this message " 403 FORDIDEN " the number for costumer service *******000 does not accept calls. Be care full with using on line orders with JC Penney this is a SCAM. Called JC Penny they told me once my order was sent back by the carrier they will refund my money, but were is our personal information going?