On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JC Penney Reviews Summary
JC Penney has a rating of 1.8 stars from 528 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JC Penney most frequently mention customer service, credit card and order online. JC Penney ranks 80th among Department Store sites.
We monitor reviews for authenticity
Always shopping there is a pleasure, customer staff is amazing and helpful, got great value for money
Any thing I got in this store was of top quality and its one of my favorite discount stores.
Personally i like shopping at outlet malls, pep boys, sack's 5th, ebay, overstock and tradsey. Ill say this tho, for collane or perfume sephoria is an exelent shop, for both men and women! Where JC Penney contracts that department, they also do so for other specific lineup. Suchas, i been looking for shorts one year, and i couldnt quit find what i was looking for in feel and comfort. At JC Penney, there it was, Vans Refurbish Antique line of shorts, pretty much penline polo dress pants thats trimed and tailored into shorts. Even bigger supprise, these shorts were not at the vans distributors, or even the retail outlet, but at JC Penney alone. My Bed Headboard custom made by catalog order, was out of date, JC Penney reopened the contract with the crafter just to fullfill the order. Also again, i have not been able to find a suede half sleigh moderen headboad threw any other furniture retailer. Time and time again, JC Penney has rare items and goes beyond expected customer service satisfaction needs.
Stuff happens, right? Well, if you order something from JcP online & have it shipped to the store, you better have great availability to pick it up - OR THEY WILL SEND IT BACK WITHOUT CONTACTING YOU. Have had this happen twice - I paid for item & had shipped to store. Went to pick up about 2 weeks later & they already sent it back. BAD DEAL JcP! Kohl's offers FREE SHIPPING TO THE HOUSE IF YOU ORDER IN THE STORE - try that option!
JCPenny the store of my heart affordable and great they have different styles to fit any shape of any age. The best part about it is that I can go anywhere or even at home and shop shop shop, whether its for my husband, my family or friends, the option is there.
I order my bedding from Penney's. They have nice quality for a reasonable price. They have wonderful customer service and will accept returns without question, as long as you have your receipt and the products are in new condition. Penney's is a dependable store that has survived all the ups and downs of the U.S. economy. That's saying a lot.
I love this store. They have great clothes and home decor with good value at a reasonable price. Customer service people and store clerks are helpful and friendly. Great store to shop have been shopping there for years.
Overall, my family & I shop mainly online. Items arrive swiftly. :)
There was a time when JC Penney was just an average store. I never really put it too high on my list when I went online or drove to the mall. But in the last couple years they have really changed a lot. It is SO MUCH BETTER now. GREAT PRICES, GREAT SELECTION, and customer service in their stores is like a whole new world -- SO NICE!
I know the company is having some financial problems and it may not be around much longer, but the great thing is that OTHER stores might see how the changes at JC Penney have helped them survive a lot longer than all the "experts" said they would -- so even if JC Penney doesn't make it, maybe some other stores will copy the JC Penney ideas and that will make shopping online or at the mall a LOT BETTER for everybody.
Have been shopping at JC Penney for years. I have found that prices are great, and merchandise is of good quality. JC Penny is usually my first stop when I think of clothes. Helpful staff makes shopping a pleasure.
Can exchange merchandise at local store if necessary
I am finding they don't have the selection like they used to have
I usually can always find more than what I am looking for.
I received the gift card faster than expected, dispte what I've heard from people who've ordered other gift card brands other than Amazon's. I'm glad to be able to give this to my mom as a Christmas gift as JCP is her favorite store. I revceived it in under a week, thanks for the fast process, Happy Holidays!
So funny how folks are so surprised when I tell them where I have purchased cool stuff for my very small apartment and clothes.
Love my store.
I love to buy my lingerie and my children, grand and great grand kids clothes. Wonderful to buy from. The latest in trendy little girls clothing like "Snow".
I love the quality of the merchandise I have purchased over the years I have shopped with them. I really like the online shopping you can get great deals from there clearance dept. My only issue with them is that they canceled my penneys charge. I always paid it off every month when the bill came in and there was never a time it was late. That's why I rated them the way I did.
I'm tall, so I can only order online. What I really like is that you can search by size, color, style...
So you aren't "generally" bothered by seeing clothes that are on sale but not your size. Sometimes, you select the item to find it's out of stock, but not usually.
I can always get what I ordered to be exactly what is pictured and the right fit. Usually pretty good sales. Shipping time is super fast. Customer service is super friendly. Whenever I have had a problem, (once) It was rectified immediately and courteously.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members