Gift Card - my sister gave me a e-gift card from J Crew. There was no number on the e-gift card - when I called customer service, the rep said to write it down and keep it safe - could not believe what I was hearing.
Went to the store and the store clerk ordered me a dress online. Two hours later I went on line to check and see if my order was processed and realized they did have the color I wanted so I called the store and they told me to call customer service. I did. The rep said the order was processed but she could cancel and reorder the dress in dress in the color I wanted with no cost to me but the end of call she wanted to know which card should she charge. I asked to speak to a manager who hung up on me. As I tracked this order that I placed on the 26th, it processed on the 30th and was scheduled to arrive on the 6th! They had enough time to make a simple change but would not accommodate me. Called customer service again today to get the CEO's name. Incredible that they are so backward in their technology... no more JCrew for me.

Giving 1 star because there is no ZERO star.
Never order online and pick up at JCrew store because they will not ship it to the store. I ordered a sweatshirt online and paid for it and chose to pick it up at JCrew store. Online order said it takes 1 week. I called after 1 week and the lady (online order) said it's ready for pick up. I drove 45 mins to JCrew store to find out the sweatshirt was never shipped. The saleswoman at JCrew store said I have to cancel your order because online did not ship your sweatshirt. What a
SUPER DUPER BAD service online and at the store, and waste of my time.

If you were to look in my closet right now, you would see JCrew all over the place. I have bought their clothes for work (and some play!) for about 8 years, not to mention the years I wore them in high school and college! I spend a lot there... Around $3K a year. Over the years, I have continued to shop there because their clothes suit my needs and their customer service has been great. Recently, both have become an issue and this longtime fan will no longer shop there. Cashmere sweaters are pilling in a few wears. Shirts are tearing in one wash. I wrote in with feedback and got a very cold response. The final straw came a month ago. I went in to return a pair of jeans-- note: this is the exact same pair of jeans that i currently own and fit great, but this one is completely different, speaking to quality control issues. I tried to return it at 32 days, notably, 2 days past their return policy, but I explained that I was flexible to take whatever the current price was or store credit. I was given a snooty response that there was no way and the policy was on the receipt. Nothing they could do. I tried to return the jeans again today just to see if the response would be different... The old JCrew would turn in their graves. So disappointing.

Placed a $641 order and had it confirmed 12/7/2018, along with the prices. Then got an email on 12/10 saying there were still items in my shopping bag, and at MUCH higher prices! Couldn't email from work. Called, was on hold with inane music for 50 minutes, and no notification as to how long the wait would be. "Savannah" finally answered and said the second email was a "mistake", to ignore it. When I spend good money I expect better service. Never again, J Crew!

Do not order from J Crew online. You might never see your order.

I placed an order on November 27th with the delivery date set for December 7th or earlier. I was charged about $200 on my card and received a confirmation email of the order. The confirmation order email said that I would be receiving a shipping email shortly after. After 2 weeks, I never received a shipping email and it is now December 10th and my order is still nowhere to be found. I called last Wednesday, December 5th and a customer service rep was very condescending towards me. He made me feel like I was being crazy and dumb for calling to ask about my order. He said it would still arrive by Friday, December 7th (2 days away with no shipping confirmation still). I waited and it didn't come. Today, I have been on the phone/on hold for over 2 hours. The first time I waited for 45 minutes to speak with a girl who told me that she was being told to tell every customer that our orders would arrive in 2-3 business days. I explained that I would be going out of town at the end of the week for a few weeks and that if my order didn't actually arrive in this time then I needed a refund. She said she didn't really know when it would come but she would connect me with a department that actually tracks orders. I waited again for 5 minutes and then I was hung up on!
I called back and I have been on hold for 50 minutes now. I have also sent 4 emails over the last week to J Crew customer service and have not heard anything back.

This is absolutely atrocious service from the people I am speaking with on the phone and also J Crew itself. If you tell customers to order something and that they will have it by a certain date, then make sure they get it by that date. If issues come up (because issues do come up sometimes), then at least email me and let me know what is going on instead of making me spend hours trying to figure out what is going on with my order.

I placed an order on 3 October 2018 and the order did not arrive. After enquiring multiple times I was told the parcel had been lost and that I would be reimbursed in 10 business days. I have now had to follow up the reimbursement 4 times. It's 10 December 2018 and I have not been reimbursed and I have not received the order.

This was my first shopping experience with Jcrew and it has been the worst retail experience I have had - it is completely unsatisfactory.
To place an order which never arrives and then need to follow it up multiple times only to be told it is lost and then to need to chase up the reimbursement is embarrassing for Jcrew.

If Jcrew valued customers you would have re-sent me my original order free of charge and made the reimbursement immediately.

I ordered something 7 days ago. There is no information available on the status of my order. When I check online it just says "open." When I email the person J Crew says to email re orders I get no response. I have been on hold with the 800 number for 30 minutes so far. I find it hard to understand why a well established company cannot handle the basics of customer service. I would cancel my order--but, naturally, there is no way to do this online, by phone, or by email. I'll never order from J Crew again.

J. Crew used to be a mainstay in American goods, gorgeous streamlined wearables now are a bit shoddy and cheap. Again, companies outsourcing to factories where the 'fast fashion' churn out is effecting quality and thereby met with sizing issues and cheaper materials and low quality garments. Some basics are still ok, it's hit and miss. Online the customer service is pretty much non-existent. Wait for sales of certain products, coupon codes and such, if you are a fan of the J. Crew brand.

I can't imagine how anyone can order anything at China website. Prices are rediculous. They are already higher than on other J. C. websites plus taxes, customs fees etc. I understand, most of networks consider taxes as a customer responsibility which is fine with me. I don't understand how other networks have way lower taxes for China (e.g. outnet.com) or pay taxes themselves (e.g. Raffaello-network). Upon check in the final price is almost double. No promotion for China usually. Things of 2 years ago collection are still on sale for the same prices... Apparantly, J. C. Is not interested 8n this country.