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Jen's Scrubs Reviews Summary
Jen's Scrubs has a rating of 2.4 stars from 163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jen's Scrubs most frequently mention customer service, credit card and several times. Jen's Scrubs ranks 4th among Uniforms sites.
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Always pleased with my experiences with Jen's Scrubs! I get great scrubs at very reasonable prices. And they are shipped quickly. What more can you ask for?
I placed my order on May 3rd. It is May 20th and I have not received or heard from anyone. I have called to follow up and no one answers.
Easy website to navigate, great price, shipped and received quickly, and loved my purchase! Will definitely buy from Jen's Scrubs again.
Easy to shop, excellent descriptions, shipping is a lot faster than before and you can track it now! Very Satisfied!
Nurse week promo was not applied properly- I bought over $100 worth of scrubs. I asked for help via the chat function and the person that responded just told me it would "show up in my cart." It sounded condescending... I buy from your company regularly for our employees and considering switching at this point due to this and other past experiences.
We apologize for any issue. Customer Service is our #1 priority. A customer service specialist will reach out to you directly to help resolve your issue.
Always a great experience. I enjoy working with the staff@ Jen's Scrubs and the customer service if amazing. Great turn around time to receive order(s) and great cost.
The order was not sent to the address because they had the wrong number so I had to call UPS and get everything cleared up then they delivered it the right address and the pants fit great but on my tops I wanted the 3/4 sleeve like I ordered last time so I can not use the tops.
We are sorry to hear you did not select the correct top. Jen's Scrubs offers free exchange shipping. You can process and exchange using the link below or you can email CustomerService@JensScrubs.com for assistance from our customer support team. We are here to help.
http://www.jensscrubs.com/exchanges-returns/
I placed my order on a friday and received it on Wednesday. I love the prep pants. Just like the nu dimension, just more cost friendly. Wish there where more colors though.
Shipping was great and selection was also great. Ive looked at other sites and always come back to Jens. It is very convenient.
One of my pants were irregular, shorter than the other pair. They honored my concerns and sending out another pair.
I will refer many other medical groups and nurses to this great company
I specifically put a note in for customer service and it was completely ignored. It cost me extra money for an item I now don't need.
We apologize for any issues. Please contact customer service at 877.672.0962 for assistance or email CustomerService@JensScrubs.com.
I never received the pants to my order. I returned the set for exchange and only received the top. Will you please send the pants to complete my order! Thank you
I sent back pants because they were too big and requested the right size. I kept getting notices via email saying my order was shipped. Then I got an email saying my order was delivered! I HAVE NEVER RECIEVED MY ORDER!
We apologize for any UPS delivery issue. Please contact customer service@ 877.672.0962 or email CustomerService@JensScrubs.com for assistance. We will make sure to get your issue resolved quickly.
I was seriously very impressed with the turnaround time on part of my order. I think I placed the order on a Friday, and had most of my scrubs in hand by the following week. However, I guess one pair that I ordered is on backorder. There has never been any further follow up regarding this particular set of scrubs. There is no way I can find online to check the status on the remaining order. I was charged in full at the time the order was placed and almost a month later I'm without one of my uniforms or any way to track it.
Please contact us a t 877.672.0962 or email CustomerService@JensScrubs.com for any order assistance. Our customer service specialists will assist you to make sure any issue is resolved.
Jen's Scrubs has been my go to scrub shop for years! They have an awesome return policy that lets you exchange scrubs for different sizes, etc for free so you can find the perfect fit! This helped me out so much when I recently changed sizes and was having trouble getting a well fitted pant. They also run frequent promotions and specials. I never pay full price for scrubs!
The quality of what I purchased was identical to local stores but much more reasonably priced.
I will definitely use their website in the future.
The order was just what we ordered and arrived in a very timely manner! Thank you for making this a pleasant experience.!
I will definitely order from Jen's again! The prices were great and the delivery time was awesome! Ordered on a Monday, received my items on Wednesday, and it was free shipping!
Prompt service, product as described, excellent fit, well manufactured and will order from this company again.
From the business
Free Shipping, low prices on great selections of scrubs from Grey's Anatomy, Cherokee, WonderWink and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for any confusion. The uniform you selected requires personalization. Your order is on the way and will arrive early this coming week. If you do receive our voicemail when calling please leave a message and a customer service specialist will call you back ASAP.