The masks are not returnable if they are tried on and how are you supposed to know how they fit if you don't try them on? The elastic is too short and stiff and your whole face would be distorted and look prematurely wrinkled if you wear them. And then you will have an outline of the mask on your face for a long time!
Please beware the even if you didn't try on the masks, you will still have to pay $10 to return the $25 masks.

I bought a dress from them that I love.
Based on the measurements posted on their site I bought an other one. It turned out it was much shorter then described and I needed to return it.
I called customer service and asked them to waive the return shipping fee as their website description was inaccurate.
They refused. They also refused a request to speak to a supervisor. They send me to their damages department -and they refused as well.
Very unprofessional, unkind and customer service in the name only.
K. L.

All white models, Not the women in America I know and admire.
Why do they all look alike. How superficial. Take my name off your catalogue list.

Very very expensive. Unfortunately the clothes I ordered were made in China. As a result I ordered extra large

I received the Jonny Was coat today. I looks great, even better than I expected. Also I like the packaging, it so tasteful and beautiful! Thank you!

Ordered a $200 bathing suit from JW website; tried it on, looked awful on me, so I returned it a day after receiving. All tags were attached, as well as the liner inside. After 3 weeks I get an email stating they're sorry but they can't refund my item because it didn't meet their "conditions"? Was not a final sale item, bought directly from them. Can't even get a human being on the phone. They have an hour to call back before I open a dispute with my credit card company. Completely shady behavior from what is supposed to be a reputable business. Never again!

I love Johnny was styles but find the quality does not make the cut, especially silk items which tend to not hold up even when washed by hand. Overpriced!

I adore beautiful fabrics and flowy styles. I own 4 blouses - purchased from Neimans and the website - and a set of cotton masks. The blouses are all beautiful and well-made. Finishing embroidery is lovely. The fabrics make me smile... visually and tactfully. The masks look so nice... that gorgeous fabric again. But, I will lengthen the elastic - no biggie - and note that there is no nose wire. My online order was prompt and correct. I'll continue to purchase Johnny Was, and hope that others have more successful orders and enjoy the products as I do.

I came online to put in feedback how pleased I was with the October 2020 catalog and the beautiful models they use... Online as well, diversity in beauty is being flawlessly executed. Kudos. I cannot speak for any online customer service. Living in California and having visited Denver, I will say that in store, the customer service is first rate and rivals anyone's. As for the merchandise, they are doing limited runs of unique embroidered designs. The fabrics alone they use are not only expensive, but slanted toward easy care (machine wash/tumble dry) and that is a super fine line to walk. I am sad people missed their opportunity to buy something they wanted for super cheap. If it has sold out it's gone. If you love it, pay for it when you see it. As for masks, I will point out this company was one of the first to do this when everyone else was sewing their own or bugging their friends who could just to get anything, and they donated an equal amount to healthcare workers as part of the deal. That means something to me. I give them five stars. If they have outsourced their online customer service, they can consider investing in that like they do in their design and materials... but as I'm lucky enough to be by a store, they have my business.

Items that you purchase on sale are not available, then you still see item on sale a week later and reorder to be told not available. Is this not FALSE advertising? Also, WORST customer service ever. Some items I have ordered just went into nowhere. I have order numbers and snapshot of purchases but never received items since May. I have called with no answer to customer service. No reply on email except a ticket number that has never been answered. I am DONE with this company and will Never order again.

I was on their site this morning and tried to purchase some items at 40% additional off. I go to pay and it just spun and spun.
I got out and went back on this time in line to get on their site, only to have made my purchase and entering the code EXTRA40, ONLY TO HAVE IT CHARGE ME THE FULL AMOUNT OF THE ITEM. IF YOU TRY TO CALL CUSTOMER SERVICE THEY WILL EITHER DUMP YOUR CALL AFTER YOUVE HELD FOR A HALF HOUR OR IT GOES TO VM. IN MY PRIOR EXPERIENCE THEY NEVER RETURN YOUR CALL. SO PISSED. FOOL ME ONCE SHAME ON YOU FOOL ME TWICE SHAME ON ME!

I've been a customer for years. It's never been good. It's impossible to reach a human, they don't respond to emails and they often forget to ship orders. Recently 6 out of 6 items ordered were cancelled after 3 weeks of waiting for them to be shipped. One by one I received emails apologizing for this. I was then sent a 50.00 off coupon to make up for all the cancelled pieces. I ordered another item that was also cancelled after 2 weeks. The coupon is no longer good and they don't respond to calls or emails to replace the coupon.
It's like being in an abusive relationship.
I'd rather buy their clothing elsewhere and often do, but lately the quality is also lacking.
I think I'm giving up after 15 years and thousands and thousand of dollars...

I am absolutely shocked that this company is still functioning, they have the most appalling customer service I have ever experienced and don't care about correcting their mistakes! Buyer Beware. I called their CS dept to advise that I was relocating country and wanted to upgrade my shipping, not cancel just upgrade, they said this was impossible so just cancelled the order without consulting me. So by the time I found out and went to repurchase the item it had sold out. If your running a prestigious company in LA surely if you really wanted to provide good customer service you'd call the customer cancel the order and re-order the items using expedited shipping, it's not hard. So after this disaster I got a sorry that's it, no what can we do to rectify our mistake. I then thought I'd give them a second chance as still needed a dress for party as I had my other order cancelled! I ordered another 3 items. I then received an email a week later advising that 2 items were out of stock. (Why offer these items on your website if they are no longer available) I asked them to cancel the whole order, as I'm pretty frustrated at this point. Then to my surprise I received an email 3 weeks later, saying that 1 item in my order had shipped my credit card was also charged. I have now gone to my credit card issuer to deal with these clowns to ask for a full refund. I Will never purchase through them again, time wasters causing you additional admin you just don't need. Also don't buy there masks the elastic breaks after a few washes.

This review refers to Johnny Was online only. JW behaves like a company that's heading for bankruptcy. It's online sales are disastrously managed. Examples:
• Sent a top with a hole in the sleeve that also reeked of perfume. Obviously it wasn't new merchandise
• Almost never sent information about when the order ships or when it's likely to arrive
• Since the pandemic started, JW seems to have disconnected its inventory from its online ordering system. I placed an order for 3 items. I received one quickly. After about 10 days, an email came saying the second item wasn't in stock. After 3 weeks, an email announced that the third item was also not in stock.
• Giving JW one last try, I ordered two more items. Once again, after 2 weeks, an email said that neither item was in stock.
So JW, one more customer is no longer doing business with you. This hopelessly bad level of service has ruined my trust in you as viable company.

Don't place an order... you wont get it! In the last few months i have placed 4 orders, 3 items were cancelled which were later on sale again in their website, no one is available to help on line or by phone, even though they say "contact us", and i am still waiting on three orders. Apologies due to Coronavirus don't work when other orders at different (Other) companies are filled. Sorry - we are all in this together. If you cannot deliver stay out of the game. Its not fair to jerk your paying customers around. I do not live in the states and gave you guys a
Month so I could get my things brought to me. FAIL... HORRIBLE CUSTOMER SERVICE!

I placed a large order for silk masks. After waiting for a shipping notice for 2 weeks, I tried to phone customer service for info. Just like others have experienced, I was told their was a 2 min wait for a rep. 10 minutes later, an automated message "recorded" my name and phone number, then disconnected. This happened repeatedly. I say "recorded" because I never received a return call, much less within the promised 24 hrs. I then emailed customer service and requested that the order be sent via an expedite method due to the delay. Again, no reply. Coincidentally however, my order shipped the very next day - via USPS. So much for expediting. From there, it took another 10 days to receive my order. Given what's happening with our Postal Service, perhaps some of that delay can be attributed to them. However, there's no question that Johnny Was has abysmal customer service and no absolutely no regard for their customers - pandemic or not.