I received an order confirmation for my purchase on 9/24/24. I STILL have NOT received my purchase. Trying to get a rep on the phone is difficult. This is not the first or 4th time that my purchases have either been delivered SO late or cancelled.
Additionally, their policies don't allow you to exchange sale items, and Johnny Was's "Final Sale" policy is exceptionally customer unfriendly.

Nobody answers the phone
Nobody replies to email
Regional manager doesn't return 3 phone calls
Store manager is on vacation for 2 weeks and my return for $605 is stuck till manager comes back to process it, cause 3 sales clerks in store don't know how to do it.
Moreover, instead of return receipt i was given a packing slip, so i literally have no proof i returned merchandise.
Filed the despite with my credit card

I ordered a $300. Shirt On line. They sent it Federal Express. Federal Express Hawaii Never has delivered anything to our house. Everything sent to us Federal Express ends up at some address close by or miles away. So item is lost. Federal Express says the contract is with Jonny Was. Jonny Was says it is in our terms and conditions that we do not reimburse for items lost by the carrier. DO NOT BUY JONNY WAS

Abby was really pleasant and helpful, a good resource to Johnny Was. Nice store in Palm Springs. I will most defenitve recommend the store.

It is just BRANDING! The quality and texture of the materials are the cheapest on earth--made in China, nothing against it but their prices do not match their products. Never again!

Terrible customer service. They do not respond when you call, and an online inquiry gets only a bounceback that says they will respond. They do not! Also sizing is very unreliable.

On 1/24 I ordered 3 items. I received 2 of the 3 items and 1 wrong item. On Dec 7 I called Johnny Was because the wrong item sent to me was $89 vs $248 for the item I purchased. The call was ridiculous. It took 30 mins for the customer service person, Allison, to comprehend the issue. She asked me to send her a picture of the item with the tag. I responded to her email with the image on Dec 8. On Dec 11, I had not received a response. I wrote them again and complained about not receiving a response. Then they write me and say sorry for the delay, but the claim is under review. Then I receive an email with the FED-X return label. I pack it up and mail it back immediately at a FED-X office. It is now Jan 2 and I have not recieved any information regarding my claim. And Allison promised me that once they had tracking info on the return, they would immediately ship out the original item ordered. So much for getting my item. I am now disputing the charge on my credit card. I will no longer shop at Johnny Was. I am done.

I have been a loyal customer for over 14 years. What is happening to the quality of the materials?! I have several silk dresses like the original Patch work silk dress with slip, the Georgette Silk maxi with silk slip, and many many more.
Lately, everything I am ordering online that is coming to me in the mail is complete garbage… polyester. I hate polyester.
This was the purpose of me being a loyal Johnny was Customer. I could get flattering cuts with lovely prints to take on vacation that I knew were high-quality material. I'm sorry, but polyester makes you look cheap and I absolutely hate most of the fabrics that have it in them.
I'll be returning my last couple of orders and I don't think I'll be ordering anything else from Johnny was again. I don't know what happened to this corporation but it is gone down the low road. I only travel on the high road.

I have bought Johnny Was clothes for some years online (I don't live in the USA) and generally like the fabrics and style of clothing. However, I recently made a purchase using my credit card. When I checked my bank account, a second credit card charge had been made without my authorisation. After weeks of emails to Customer Support, I realised that they had no intention of addressing this issue. They simply don't care about their customers. I refuse to purchase anything from this company and warn any potential purchaser about the possibility that their personal credit card information may be abused.

I purchased JW cropped white jeans 6/2023 at the Princeton NJ location, loved the jeans! I washed them and the leather label on the waistband ran. I took them back to Princeton and the associate said at least you can't see it. I called the JW service line pretty must the same answer. I re-washed the, same results, JW products for the price are not quality.

Loved Johnny Was when I lived in California, unfortunately we moved to Florida 3 years ago, quality and styles are not the same you can tell management has changed, no comparison from the original Johnny Was (too bad) looks like most things are going from bad to worse.

I have MANY Johnny Was tops and my size varies from Extra Small to Large. I recently bought a Medium because it was recommended on the site to.size down. When it came, it was too small. JW would.not send a return label.because it was marked down in a sale. I have never experienced this rigidity and refusal to give store credit. I am done with this brand!

I am an experienced on-line shopper. I mainly keep what I buy, but sometimes make a return. I am experienced at it. This company fails to honor its own return policy. I purchased one of their expensive T-shirts which is eligible for return and which I just received 2 days ago. The website will not allow me to return the item and their customer support just gave me the run-around (saying I had to buy something else) and cut off my questions. I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN AND IT IS THEIR LOSS.

I bought this bag and within 3 weeks the straw at bottom started to break(see pics). Customer service will not answer phone calls or respond to my email with pictures attached. The store would not take damaged poor quality bag back. Proof of purchase is my order #*******.

I placed an order for multiple items. The quality was and appearance was very good and attractive. But I needed to return the boots as they didn't fit. I was informed that the boots were non-returnable. That information was not available when viewing the item. And it's difficult. To find a good fit with shoes/boots. I never considered that they would be non-returnable. Upon reading the small print in the return area it does indicate that items that are 50% of the original cost are nonrefundable. Just surprised and disappointed that an item like bootswould be nonrefundable. It is my fault for not reading all the fine print. Will not order from them again.

I used to love their designs. They are awful since the company was sold. The embroidery designs are very juvenile. Ugly material. The prices are so much higher and sizes are huge. What happened to the sophistication? I am done with this brand. So sorry the old owners had much better taste

Beware of doing business with this company. I ordered an expensive dress and it never arrived. After sending multiple emails and leaving multiple messages with their customer service department (no one answers the phone), I finally received a response. The company will accept no responsibility for the lost package leaving me out $255 with no recourse. USPS says the sender must file the missing package claim.

For a company that sells such expensive clothing, they provide zero customer service and treat their customers horribly.

This billion dollar company of luxury clothes has just been exposed for ripping off the artist Kitty McCall (this happens a month after Black History Month and on International Women's Day!) and her designs. They have introduced their spring collection of clothing that features HER copywritten artwork, which they have not paid for or licensed! She cannot get the company to respond and likely doesn't have the resources or deep pockets for lawyers to protect her designs. SHAME on them for this!

My husband purchased a coat for me in the Bethesda store that was not to my taste. The price was over $400. There was no problem returning it but I was wearing a JW coat (also a gift from my husband) purchased two years earlier. Instead of complimenting me on the JW coat I was wearing, the manager snidely remarked that it was from the season "three years ago." Somewhat surprised, I stated, no it was purchased in December 2020, during the height of Covid. She then suggested that when I bought it, it was from a prior season! (The coat was the current line at the time I purchased it.). She also commented that the $400 coat that I was returning would sell that day because it was so "inexpensive"! This is a peculiar way to treat a customer, but perhaps I'm not high-class enough to be shopping in this store, wearing a coat a couple seasons old, and purchasing garments that only cost $400.

The arm pit is choking me. Even on Sale, this pretty shirt is NOT WORTH IT. And the sleeves are too long. Size L. Me 62 inches tall, Size L, weight 160 lbs. Purchased on Poshmark@ mehran.