I returned a very expensive purchase and provided them with proof of the return and they told me that their warehouse received the package and processing my return then they said their warehouse was looking for it l, after three weeks they told me that the warehouse could not find it, so they would not be refunding me. I am learning of many other victims of this merchant so I am going to be sure the FBI opens a file on them. Company based in the Netherlands but advertising to US consumers.

Worst customer service. They sent me a damaged product and when I returned it, they charged me 6$ fee. I placed order again, the same thing repeated. When I called customer service and asked about it the agent was not ready to help me and he was not even ready to transfer my call to his supervisor. I was really surprised that he said he will not transfer even after he was not able to answer my question.
This is the worst customer service that I ever had encountered.

Absolutely disgrace! Ordered 2 items. Waited a month to receive it. End up receiving one. In a ripped opened brown paper bag. One item missing even DPD delivery guy took pictures before delivering it to me. Been trying to get a refund since August. Asked me to fill in police report which I did. Still haven't received a refund. Customer service never answers the phone. Emails ignored. Still since August don't have a refund. Customer service not providing anyone else I could deal with. Shocked with poor customer service, packaging, time frame to deliver goods.