JTVReviews 414

While I like their merchandise, I am very upset that shipping is always late and merchandise often arrives broken due to poor packaging. But worse, I learned this week that their auction site isn't what it should be. I bid on an item on two different days. One bid was higher than the other. I was then sent a letter that they "ran out of inventory" and couldn't fill the purchase for the item with the lower bid, even though that was the before the higher bid. In short, they ran out in reverse order... more like dollor order.

Years ago, there was a small amount of jewelry that was acceptable. I just reached my limit while watching the ridiculous Titanic jewelry show. They have a ridiculous woman dressed as a Titanic employee, speaking in a ridiculous fake voice. This "jewelry" is dime store quality. It is all base metal, and cheap looking. It might be ok of the prices were in line with dime store jewelry, but they cost the same as if they were sterling silver. How embarrassing for both this channel as well as customers might be duped into buying this junk. Shame on JTV for hawking this crap.

Stay away from jtv. The most dishonest the most crooked shopping channel on the internet, with hosts old man old woman being trained to rip of the costumers, lunatics like dawn tesh a host for jtv, claiming fake breast cancer,, she never had, her son. She never had, she claimed he had iregular heart beat. He never had. Jtv. S sales are way down and those woman are trained to use every trick in the book to lure costumers to jtv, to feel sorry for those lunys like dawen tesh and buy jtv. S junk. All those fake claims fell on deaf ears she made up another fake claim this time a niece of the host misty mills has a rare form of cancer and to send donations to jtv. I confronted that mentaly sick woman about her sons fake claim she made. All of the sudden her sons heart was perfect. That lunatic dident know irregular heart beat does not go away if ever. That is what jtv hires to peddle their fake and phony stones and jewelry. Criminals and idiots, close your dealings with jtv. Get a new card and numbers you will need it. Jtv and jtv costumer service is known to steal money out of costumers credit cards. The amount that was stolen out of a wells fargo account. Was $ 689.47 stolen in 2 days time, at different times of the day,. And different amounts. The tried to draw more. But the bank knew something was very wrong here,, and paid only one overdraft, jtv and jtv costumer service had emptie a whole wells fargo visa. The bank wanted to file a claim agsinst jtv if that stolen money was not freturned at once. A new card was issued with new numbers

Junk jewelry. Purchased a ring and a prong broke off after 4 wearings. Customer service was not the least bit helpful. Since the ring broke after 30 days (40 days to be exact) they won't exchange or give me a refund. Worst customer service I've bee experienced.

Overall, a poorly-produced show--bad camera angles (can't see the item well), bad lighting. The hosts look quite scrappy, gaudy and cheap, and badly in need of professional makeup and hair personnel, there's way too much EXTREMELY meaningless chatter and not enough presentation of product. 95% of the time when I've tried to tune in, the camera is focused on the host(s) speaking which goes on and on and on! Really? Aren't you on the air to sell something? Finally, I have to change the channel--not going to spend my time listening to nothing. I very rarely see even a partial presentation of an item because of this. Trying to tease us as buyers? If so, it's not working for me. Really can't compare to the professionalism of QVC, or even HSN. Very rarely are there good metals presented. Buyers would like some substantial metals instead of something over sterling (which--no matter what you say or how you describe the process--ALWAYS wears off!) JTV really should reexamine it's name--Jewelry Television--and make themselves into higher-quality programming with higher-quality hosts, better presentations, and better jewelry. Based on hundreds of very below-par reviews regarding the jewelry, customer service and shipping, but yet they haven't changed anything, we can only conclude that they simply don't care about customer satisfaction. Too many other places to buy quality gems/metalsl from companies/stores who stand behind their products and customers. Poor, poor example of a business.

You take a chance when ordering what you pay for:-) You pay more the quality is the best! I have gotten great items from JTV and not so great but because they have massive quantities and can't just throw the stuff away. I am a happy customer. I only buy loose stones though. Sorry if you've had a bad experience with them.

Holds your money against prepaid cards repeatly and nevers sends your products, even when you have used the card several times with them. (25) Says they just take longer then other cards, but no other company has this problem and I am a online shopper. They could care less. They don't contact or explain why it takes longer, but if you call the card company, they say JTV is continuing to hold the money for the purchase. If you don't keep calling and following up they will just keep holding it. Terrible customer service. Never lets you speak to a supervisor. Just keeps saying I'm sorry. I kept with them this long because I like their products, but they continue to provide terrible service and what good is the jewelry, If I can't get it without a battle. Terminated my business with them today and they could care less.

I have been shopping with JTV for about 15 years now. I have made VERY FEW returns, usually due to the fact that the style didn't really look good on me (or someone else) in person. I have ALWAYS found the customer service reps to be friendly, courteous, and very helpful. With VERY FEW exceptions I have received my merchandise within two weeks, quite often sooner. My returns were handled in a timely manner. I definitely think the merchandise is well worth the money. And for the record- things can get broken in shipping no matter how well they are packed! And I once paid $17 to send a letter by 2 day mail. It was delivered 5 days later with the explanation that the post office "TRIES" to deliver in two days, but did not "GUARANTEE" delivery in two days. Maybe you are blaming the wrong party? I am a VERY SATISFIED CUSTOMER and recommend jtv to all my family and friends!

I have purchased merchandise online and via telephone from Jewelry Television going on three (3) years now. I have returned orders and had one order that was held in transit way past the date it should have been delivered. Not once I have had any problem with their policies concerning returns and such. Their customer service dept. have always been very helpful and polite. On one occasion I had a problem with my credit card concerning their stretch pay option; the customer service team understood my delay and had no problem waiting for me to receive my new credit card. As for the hosts that present the merchandise, it is like any other type business that call marketing products their profession. If you don't want what is presented, or need to return it, follow their protocol and there should not be a problem or simply do not order it or better yet, turn off the television until there are item that interest you.

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Please do not review if you are affiliated or have a conflict of interest with this website. I placed an order but had issues with my credit card so I called the bank & finally got it straightened out. I then was able to place my order and customer service told me that the money would be taken out before they shipped me the merchandise. My account was finally charged and I knew that the order was on its way I could not wait! Unfortunately the order never arrived, they in fact said that they had cancelled my order. They would not give me a reason and they did not give me a call to let me know that this has been done. I was waiting all this time for something to come in
The mail that would never arrive. To beat it all they would not refund my money that they had taken from my bank account! Horrible Practices!

This review is on base of my experience with customer service, quality and shipment.
I entered this website to see people's experience with jtv and all I see is bad reviews, which now from my experience I have to disagree with some.
1. If you buy a piece of jewelry that cost more than 100$ why not buy a warranty?
Times are very hard and everybody should protect your investment.
2. If you had bought things from a website, you should already know that to exchange something is a process that usually takes from 4 to 6 weeks.
3. And the last thing, what do you expect from jewelry that is plated? If you want to buy a piece of jewelry that is not going to loose shine or change color then this site is not for you! Remember you get what you pay for!

My experience!

I bought this beautiful ring which I waited too long for it to be available in my size, I'm a size 8 so that's what I ordered. When I purchased the ring I want it fast so I paid for Express delivery, they send you a tracking number where you can see when your item is going to arrive, I got it on time but for my luck the ring was too big and it was the right size, so I had to return it the same day. But other than that it was a beautiful ring and for 63$ it was a great deal for me.

Pros
Fast delivery, good quality, you have the option of a stretch pay with no extra charge!
Cons
What's with the paper box? Really? If you buying something for a gift make sure you buy a nice gift box because the presentation is really poor.
Don't like the return and exchange policy is really just refund because they won't give you the opportunity of getting something else and like I said before it takes 4 to 6 weeks till you get your money back!

My advice to you!
If you are going to spend 100$+ on a piece of jewelry, go to a jewelry store! Look at it, try it, feel it. Or go to a known website. I don't think this website is a scam, you just got what you paid for plus didn't collect the right information!

I bought a ring and set of earrings from JTV after running across them on late night tv. I did receive a return label but I don't know why. After reading the back it states that shipping plus a restocking fee will be deducted from my payment. The merchandise was awful. Both earrings claiming to be the highest grade of Bella Luce Dillenium cut diamonds that put out more sparkle than real diamonds look merely like a hunk of glass. No sparkle. Both had been used and obviously returned already. The packaging showed that they had been cut open with scissors. Very bad quality and lack of attempt to even make it look new... buyers beware.

Some of the best comedy on TV. The other night I watched the fat guy with glasses and chin hair and sidekick (Mandy?) scam their audience with some grossular garnet cabochons. Any garnet of this type of any quality will be faceted. These two actually had the audacity to tout these stones because of their inclusions, the very reason the stones were unworthy of faceting. They were actually insinuating that at $100+ these stones were a bargain when $10 a carat would be over priced.

Later they showed some faceted "mint" garnets that were virtually colorless. Again they were offered as bargains even though they would be practically valueless to any experienced collector. Ironically, had the faceted stones had the color of the dirty cabochons, they would have had some value.

The show ended with a number of very inferior zultanites being offered at huge markups. These stones were lifeless yet when they showed the color change characteristics they used an outstanding "sample" stone. Flogging would be too good for the owners and hosts of this shameful enterprise.

They are great taking your money! Sending back jewelry was easy also with a return label furnished with delivery. Sent back one item on January 10th and it still hasn't been removed from my account! They said they received it but it will take another week or so to be deducted! Every time I tried to contact customer service to pay the bill, they are having technical difficulties! This is ridiculous! I believe they block your phone number so you can't get through! They don't want you to pay your bill so they can charge you 25.99% and then some! The best thing to do is go to the consumer protection agency in their home state to make an official complaint! That's exactly what I'm going to do! Buyer beware!

I started ordering from JTV about 6 months ago and found the merchandise very pretty. Then I clicked on the JTV Auctions website and found more pretty jewelry. What I didn't realize was "they" have at least 7 pseudo names being used to jack up the prices which are sometimes more than the actual selling price, the first one detected was Tracy, and then Sherla, Yvonne, etc. If you have already bided on an item and not realizing it, you bid again, the system says "Cannot place a bid. You are the highest bidder." BUT with the pseudo names going against you, it appears that you've bided yourself higher numerous times because the pseudo name disappears. JTV can come back and say "Oh, that's an actual bidder." NOT. Once you top the pseudo name, it is deleted from the records. I've also been the high bidder and waited 5 minutes after the bid closed, left the site, gone back and the pseudo name has bided at least 6 hours prior to my bid.

After a couple months and not realizing I had the item, I began to order duplicates on the auction site. So I started sending them back. I've found that it takes almost 30 days from the time of the return order to get the credit made to my credit card.

The Better Business Bureau doesn't have an accreditation for JTV or JTV auctions. I wonder why?

Bought a 2.7 carrot ring and was told it would arrive for Christmas well it didn't. Called and was told it would take a week. Strike one. When ring did arrive was in a cheap paper box. Strike two. I ordered gold over sterling and was also told it WOULD NEVER tarnish. Four days later ring started tarnishing you guessed it. Strike three. Called and was told i could send back to get redipped asked to speak to customer care or someone who could resolve issue person told me they would pass it along. Still havent heard from anyone and it the middle of January. Take my advise DON'T buy anything from jtv you will be sorry! Thanks jtv for nothing.