JTVReviews 414

I have made a couple of purchases from JTV and most are inferior. The customer service is horrible. One time it took 2 months for my item to arrive and just recently, after waiting 4 weeks, I contacted them and was told that it could take up to 6 weeks for an item that was paid with a credit card. I complained and a couple days later I received an email from jtv telling me that the shipment of my item had been further delayed and that it could take an additional 6 weeks! I feel they only did this because I had complained about slow shipping and there was no reason to delay shipping in the first place just because I had used a credit card, it was the same card that I have always used and actually is was a debit card and they had taken the money out of my account when I had originally ordered it. My theory is, is that they have probably let go of employees which would explain the extrememly slow shipping and then they use the excuse of having used a credit card. Everywhere else that I use that same card to order online, I receive my items in a timely manner and I feel that they are vindictive when a customer has a legitimate complaint with the shipping. I canceled my order and will never order from jtv again! P.S. When I ordered the item, it was in stock so there is really no excuse for their behavior. I guess they don't really care about their customers!

PLEASE DO NOT SHOP THIS SITE. They lie and will tell you anything to get your money. AVOID THEIR AUCTION SITE TOO it stinks, they cancel items that you have won just because they feel like it. The man who lost the diamond, I feel for you $900 down the drain, JTV does not care, that stinks. The reason they thought you did what they say you did is because they are crooks and do stuff like that. Try to file a complaint with the BBB, FTC or the Atty. General's Office... do something, don't let them get away with this.

I bought a diamond ring for my wife March 6th 2009. I gave it to her on our anniversary April 8th 2009. In 3 weeks the diamond fell out and was lost. I did not know what they could do for us but we sent it back for repairs. They returned the ring with a letter saying we took the ring to someone else who ruined it. Why would I do that? I paid 900.00 for this ring. If they at least fixed the ring and gave me a good deal on a replacement diamond. I would have accepted that. This is 900.00 down the drain. Do not buy from them. If you most, insure it right away and have it appraised. Do not trust these company.