JTVReviews 414

Ladies, please don't believe that any jewelry you buy is an investment! The only way it would be an "investment" is if you bought it for pennies on the dollar! Don't buy jewelry to make yourself "feel rich" and or "feel better" about yourself! These are ploys to get you to spend! The feeling good part will only last until the first payment is due!
Tanzanite is "running out!" Must buy this immediately! We've been hearing this for twenty years! Then they whip out a five carat, triple A to sell! Uh huh! I love it when they make up stories about the piece they are showing: Just notice their eyes darting around! Funny! They either own it, it's their favorite or they saw it in another jewelry boutique and it was three times as much! When there's two of them hosting, the co-host sits there bobbing her head up and down, looking like a bobble head! I guess it's meant to convince you! Convinces me to turn the channel!

I have been with Jtv for many years and the quality of gemstones have been going downhill :) I called customer service on several occasionsand all they told me was they would pass on my information in to the supervisor. I invested a lot of money in my gemstone and I just found out they were poor quality and a lot of them are damage. How do you do that to someone who is on chemo and very sick. I want to pass my gemstones on to my family it's worth very little :(( (((((

I recently bought a ring for $567.00, I paid to have it appraised for 50 but that adds additional time and I wanted it RIGHT NOW! I talked to a rep who was real helpful he cancelled my appraisal order, called me to confirm that he had cancelled it and it was overnighted to me. From the time I opened the box I couldn't stop looking at it it was GORGEOUS. I then took it to Zales and had the appraisal done and it was appraised at $ 2018. 00. All I can say is I get many compliments on my ring and I am a jewelry lover, the diamonds are clear and not cloudy also

I love jewelry, and have bought items from jtv for over 10 years. At that time, most of their peices were 10k or 14k gold, but lately they are made of sterling silver layered with another metal. I bouhgt rings, pearls, pendants and a bracelet. All the items were very nice. I did return two items - a ring because I found the ring I thought I lost, and a bracelet that I did not like. My daughter wears the diamond earrings we gave her 10 years ago (set in 14k) every day, I wear the diamond band that is stunning everyday (set in 14k), and the matching diamond earrings all the time. Because of the economy, the site has been making the items more affordable by using silver. Since I prefer gold, I have not been buying as much. But, I did recently buy a "fun" yellow diamond ring for $99. Which is set in silver. I think for the price, you can't beat it. I am giving it a 4 star rating because I would like to see more gold offered. I would rather pay more because silver is not as good an investment.

Well... They lie. Never by white diamonds from that site, they won't even tell you what color and clarity they are, guess why, cause 98% of diamonds they have are garbage, they literally pay pennies for them and selling them to you for hundreds of dollars assuring you that's a hell of a deal! Believe me I'm in the jewelry industry and know it all! BTW not only jtv does that there are ton of companies out there that will tell you anything to sell. If u can't afford nice diamond jewelry try natural african white zircon or moissanite, man they sparkle!

If I could give them NO stars, I would. I ordered a ring over night for my wedding. It came a week later. After walking down the aisle with no ring. Once it did arrive, a stone fell out. I sent it back for repairs. They returned it with a cracked diamond, rhodium missing and prong damage. Then on a return I sent, they said they paid me back... but no money showed up in my account. Two people were helpful. Many others were not. They claimed to not know anything or what to do. I will NEVER, EVER order from them again.

This site has a corresponding television channel. Prices are low but then you do get what you pay for. It's nice if you have loose stones or a setting that needs a stone. You can get something nice for not much money and put together just what you want. I bought a nice gold ring setting that was "snap lock," I popped my stone right in and did not have to take it to a jeweler. Unlike the other shop-at-home channels I look for jewelry on (QVC, HSN, ShopNBC) this one is jewelery and jewelry supplies only, and is not as slick or polished as the others. It's the cheapest though, and also has a lot of loose stones, which the others don't.

DON'T DO IT! I purchased 4 items with expedited shipping (an extra $40) because I was leaving for vacation in 9 days, and needed the items in the 1 - 3 day window promised for the expedited shipping price. Only 2 of the items were received in the 1 - 3 day time frame. One arrived on the 8th day. The other (of course the most expensive) had not been received by the time I left, As I was going on vacation, there was no one to receive it. Several days prior to my departure, I called the company, in hopes they could redirect or hold the package, got an answering machine, left messages, but never a returned call. I emailed, and the only response I received was an email telling me that the 2 packages I had already received were shipped - a fact which I already knew. I want a refund of the $40 expedited shipping charges at the very least, and if the final package is not there when I get home, I also want a refund of that cost.

To me, they are sleazebags. They have new Smart Labels, which you can use to return items. But beware. If you get something in the mail that is broken, damaged, or badly manufactured with obvious flaws,... AND you use a Smart Label to return it, they WILL charge you! This is especially true if you used a free shipping coupon when ordering the item. There are really no free returns with this company. Also, it may take 15 days or longer for an item to ship. Returns take up to two months to process, from the time you mail in the item to the time you finally get your money (partial money) back. JTV quality control is poor. They regularly send out damaged, chipped, and broken items.

I purchased eight items from jtv.com in the middle of June, 2010. I received these items by the end of June. I did not like them, so I decided to return them within the policies as set forth by jtv. A new option offered by jtv is to use a provided smart label which basically defers paying return shipping costs until the refund posts (they deduct $6.99 per label from your return).

Jtv has never been an especially fast or efficient company relating to the processing of return items, but they have gotten downright silly over the past several months. It was not unusual to need to call them (with the UPS tracking number in hand) seemingly to prove to them that the items are indeed on their return dock (which kicks off a rather long process until a refund is eventually issued).

The smart labels introduce a whole new layer of problems into the mix, as you no longer can prove to them that your return is actually on their dock (un checked in, of course). This gets into my current (and still unresolved) issue with jtv.

As of July 21,2010 (today), depending on who at jtv I talk with, the return items:

Have not arrived.
Are showing in the system in an indeterminate state. (They're here but they're not really here).
Cannot be identified as our computers are down
Status can be answered within 24 to 48 hours, after being put on a callback queue list.

Well, I suppose this covers all their bases. I get different stories from everyone in customer service and the 'experience' team. I am told different things by different people, and constantly get the feeling that all the jtv representative wants to do is to get me off the phone as quick as they can. Absolutely awful customer service.

And from here, even if miraculously, all the items are formally checked in today, the absolute earliest date the refunds would begin showing up is August 9th (given their 14 business day refund policy, except when I'm told it's their 21 business day refund policy).

Jtv has become a disastrous company to deal with. I will never order from them again.