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JTV Reviews Summary
The company's reputation reflects a dichotomy of customer experiences. On the positive side, many customers praise the quality of the jewelry and the variety available, often expressing satisfaction with their purchases and the appeal of the products. However, significant concerns arise regarding customer service, with frequent complaints about delayed responses, unhelpful support, and inadequate handling of returns and exchanges. Issues with product quality and misleading advertising also surfaced, leading to frustration among customers. Overall, while the company has a loyal customer base, improving customer service and addressing product consistency could enhance its reputation.
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I am absolutely in love with my new black spinel ring. It is so beautiful The craftmanship of this ring is amazing. I wore it today and received so many compliments on it. It was delivered in a timely fashion. Overall I am more in love with JTV than I was before.
I checked my account and someone had charged almost 1000 dollars worth of sunglasses on stretch pay and when I called them about it. I had to ask for a supervision. I was on the phone waiting and waiting and finally the lady came on and told me yes mam that was your husband and I say mam that was not my husband. I'm thinking you have never talked to my husband so how do you know. I send an email and make a suggestion of calling my husband voice mail listen to his voice and then compare the two but they would not help. I got no help at all and they didn't care cause the sale was made and they were no going to admit to any wrong doing. This person in cyress texas hacked his account and added their address and somehow stopped an email being sent to our email account so I didn't know anything was going on. I made a suggestion that they need to add a secuity question to the way they sale things that only the person that owns the account would know. My husband got the account closed alone with his card and I closed all of mine as well. We are now going through the stress of getting the charges taken off. If you have JTV prefer card I suggest you don't leave it on your account and do your self a favor don't have one at all. I will NEVER EVER do business with them again.
Hello Belinda, thank you for providing feedback to us. We sincerely apologize for your experience. We take the privacy and security of our customer’s personal information very seriously. We understand the importance of securing and protecting your information. We maintain safeguards to secure your personal information and to help protect the integrity and privacy of the personal information you provide. For example, when collecting credit card information, we offer secure-server transactions that encrypt your information in transit to thwart someone form intercepting and misusing it. This includes verifying the billing address and the shipping address match on the first order you place, new cards added to an account match, and new addresses are approved by your issuing bank. This helps prevent fraudulent orders from being processed. 100% Customer satisfaction is always our goal and we would love for you to give us another opportunity to exceed your expectations. Please provide an Order Number, Tracking Number or Phone Number associated with your account so that we can review it. You can contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
I'VE BEEN A CUSTOMER SINCE 2008. I'VE HAD OPPORTUNITY TO COMPARE JTV TO OTHER HOME SHOPPING. BEYOND THE SHADOW OF A DOUBT, JTV IS A 10-STAR DIAMOND RATING! EVERY PERSON INVOLVED IN THIS COMPANY WORKS WITH THE ATTITUDE OF "BEING FOR THE CUSTOMER" AND IT SHOWS! IT ALL BEGINS WITH THANKS TO THE CORPORATE PEOPLE WHO UPHOLD THE COMPANY'S MOTTO. ALSO, MOST OVERLOOKED, THANKS TO THE HARD WORKING, DILIGENT WORKERS WHO NEVER GET SEEN BUT ARE EXTREMELY IMPORTANT TO THE OPERATIONS OF THE COMPANY MAKING OPERATIONS RUN SMOOTHLY BUT ARE NEVER SEEN BY THE CAMERA. IT'S THE HEART OF THINGS AND WHAT BRINGS SUCCESS TO FRUITION! THE HOSTS ARE GREAT. AGENTS ON THE PHONE ARE KNOWLEDGEABLE AND COURTEOUS. CUSTOMER CARE IS ABOVE AND BEYOND WITH WHOM I'VE EVER DEALT.THE REPAIR DEPARTMENT IS EXCELLENT, BEYOND REPROACH AND ACCOMMODATING. DELIVERY IS THE FASTEST IN THE WORLD!
FOR ALL THE POOR BUSINESSES OUT THERE, JTV IS FAR REACHING ABOVE THE REST! IT ALL STEMS FROM THE INTENTIONS OF THOSE THREE WONDERFUL, SINCERE GENTLEMEN WITH INTEGRITY AND HONOR WAY ABOVE THE REST. THEIR PRINCIPLES ARE STILL BEING CARRIED OUT TODAY. THAT'S NOT ONLY RARE BUT IT'S NON-EXISTENT!
I'M PROUD TO SAY I'M A JTV CUSTOMER. MY SINCERE THANKS TO YOU ALL FOR BRINGING ME SUCH PLEASANT BUSINESS DEALINGS. IT PLEASES MY HEART TO PURCHASE EXCELLECT QUALITY PRODUCTS AT OUTSTANDINGLY REASONABLE PRICES! PURCHASING AND GIFTING IS MY LOVE LANGUAGE AND BRINGS ME MUCH JOY.
GOD BLESS YOU, ONE AND ALL, FOR AN EXCEPTIONALLY WONDERFUL JOB AND THAT YOUR COMPANY HAVE CONTINUED SUCCESS FOR MANY MORE YEARD TO COME!
SINCERELY,
JEANNETTE RICHARD
Hello Jeanette, thank you for leaving this sparkling review! We are grateful to have you a part of our JTV family. We are thrilled to know we have customers like you! We appreciate you taking the time out of your day to provide such wonderful feedback about your shopping experience! Thanks again for sharing your experiences we appreciate it so much!
Past 2 yrs jt. Has gone down hill, they use to be fantastic,, but now seems like junk over priced jewelry. Sad they turned into the old Shopping channel C V N
Hello Lisa, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. We are sorry to hear that you are not fully satisfied with your purchases. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this.
I love jtv I've been buying from them since early 2000's they have amazing specials, the jewelry is beautiful I will continue shopping jtv
Hello Kimmie, thank you for taking the time and writing us a review. Thank you so much for being a part of our JTV family for so many years now! We are so excited to hear that you love your pieces! Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. We greatly look forward to the next chance to serve you!
I have purchased many pieces from JTV & returned all but one Item. All are cultured/manufactured fakes from China. No true metals or gems. You cannot wear their items only for show. High maintance junk!
Hello Linda, we thank you for providing your review. We work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. Much of the jewelry manufactured throughout the industry is finished in China, Thailand, India and other locations around the world that specialize in the skilled labor required to produce beautiful jewelry. No matter where manufactured, you can rest assured that we hold our suppliers to the same strict standards so that we can bring our customers gorgeous jewelry at excellent prices. We are sorry to hear that you were not pleased with your purchases. 100% Customer satisfaction is always our goal and we would love for you to give us another opportunity to exceed your expectations. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
Instead of stones being prong or bezel set, I'm finding they are glued in. You can often see the sloppy work on the back of the stone. Very disappointing.
Hello Rraine, we thank you for providing your review. We make every attempt possible to stay as transparent as we can when selling our pieces, making sure to list all relevant information about the pieces for our customers to read and view. If there is ever a question whether a piece you have is incorrectly labeled then we encourage you to contact us at the information below as soon as possible so we can work on verifying any pieces you have if needed. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. We are sorry to hear that you are not fully satisfied with your purchases. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
I purchased a nice ring that had multi stones and was gold, The center stone fell out, so I had a jeweler put in a better stone. Then the side stones started falling out. I sent it in for repair. They wanted $45 for the repair. I asked them what they were going to repair and they said they were going to check the mounting on the center stone, and clean the ring. For $45 and not even replace the side stone? Then they decided that since a jeweler had replaced the center stone they would not work on the ring, What gets me is that I called and explained what I wanted done and they told me to send it in. Waste of time and postage. So now not even knowing what they did, they are sending it back to me.
I've have had stones fall out of rings and bracelets -- It's basic junk -- if you do decide to purchase, purchase the extra insurance and then wear the jewelry everyday until the stones fall out and then if it's under 2 years they may fix it. (read the fine print on that warranty)
Hello Karen, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchases, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
The color of their diamond and chain the color change color but they want they payment every month,i will not tell any one to used this company.
Hello Sandra, we do apologize that your item has tarnished. Tarnishing is a result of oxygen or sulfur coming into contact with sterling silver, and could be caused by chemicals, storage or moisture, among other things. We strive to offer quality products that our customers are 100% satisfied with, and we are very sorry to hear that you were not pleased with your purchase. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. We hope that we can make this right for you, we do apologize again about your experience.
I ordered a 2K+ diamond pendant from JTV on August 18,2023 and still have not received same. It was sent via USPS and supposedly was delivered today but to an agent for final delivery. It is now 6:15 pm and it has not been delivered. What kind of company sends such an expensive item through the US postal service. That is truly stupid and irresponsible. Do Not shop JTV.
Hello Carol, we are so sorry to hear that you did not receive your order. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this order for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns with your package not arriving. Thank you.
If at all possible, pay in full for items or you stretch pay. A representative assured me that a soft credit pull would be done through Synchrony Bank, (29.99% rate), but a hard credit pull was done. This has a major impact to credit scores. I advise the rep I spoke with a JTV that I was recently the victim of identity theft and did not want to have a hard credit report pulled. When I called JTV I was speaking with numerous people and was constantly transferred and was ultimately told that they would call Synchrony Bank with me on the phone, which was done only after speaking with numerous people. Neither JTV nor Synchrony Bank are willing to help with this credit inquiry.
Long story short, be sure you know the difference between a hard credit pull l and a soft credit pull and the impact it has on your credit. If that's not enough to discourage you, realize that Synchrony Bank is charging you an absolutely ridiculous rate of 29.99% interest unless you pay the item off and fall within whatever promotional time you are offered with said purchase.
Hello Ivy, thank you so for taking the time to provide such valuable feedback. We sincerely apologize for the experience that you have had recently and take our commitment to customer satisfaction very seriously. While JTV is not in control over the actions Synchrony Bank, we appreciate you and are here to help you along the way. You can contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
The Off Park red clutch arrived and it was so so much smaller than the others I have purchased. I decided to return it and was told that I was not entitled to receive a return label and was up to me to ship it back from EastCoast of Canada. At a cost of over $25.00+
And then asked if I was satisfied with the customer service I received LOL. Are they kidding.? This is a disgrace to out of country purchasing from them. Be careful when you buy from them. You will pay to ship it back not them, with no re-stocking fee but USA do pay them a re-stocking fee. Honestly such nonsense.
Hello Lindsey, thank you for providing feedback to us. We sincerely apologize for your experience. Any taxes and/or duties is based on and required by the Canadian government. JTV has no control over how much our customers must pay but, those fees are required for the customer to receive their package as well as international shipping fees. This is a common practice for international shipments. We have taken this feedback and have forwarded it to the correct department manager. If you need further assistance you can contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
I placed an order on July 1st for 3 rings, when the package was delivered it had my name and address on it but inside was an invoice and jewelry for a man in a different state! I called customer service and told them I would send his items back and asked when I would get my order. Well they put me on hold, finally a woman came on and I explained again what had happened. She said she would look into it...put me on hold again, came back and said the 3 rings would be sent out after the weekend. OK, I can work with that. Well I got 2 of the rings in 2 separate packages, and the 3rd one has never come! I called JTV 3 times in the last 2 weeks asking about the 3rd ring that is still showing on my credit card and asked them to just cancel it and refund my $ back to the card. I asked to speak to a supervisor or manager, that was useless...looks like I'm the idiot who will have to pay for a ring that I never received and that they can't seem to understand how to cancel it...GOOD LUCK TO ALL OF WHO who receive what you order! Me...I'M DONE WITH THEM!
Hello Nancy, we sincerely apologize for the experience that you have had recently and take our commitment to customer satisfaction very seriously. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this, and help make this right for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Thank you.
I have shopped with JTV for at least 16 yrs. In the beginning the quality was great. I have quite a lot of really nice jewelry from them. But I find in the last year and a half the quality has gone to the toilet. I just received a necklace today, they talked it up as Kingman turquoise it is little chunks the size of a pea, and is marked as the origin being Hong Kong. I won't send it back because I would have to pay the shipping and it is not worth it. It really looks like it was made in Jewel school. I canceled my account a couple of weeks ago because some one hacked my credit card and I was told by the bank that JTV sells our info.
Hello Dorothy, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. Much of the jewelry manufactured throughout the industry is finished in China, Thailand, India and other locations around the world that specialize in the skilled labor required to produce beautiful jewelry. No matter where manufactured, you can rest assured that we hold our suppliers to the same strict standards so that we can bring our customers gorgeous jewelry at excellent prices. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. We are sorry to hear that you are not fully satisfied with your purchase. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
Gave them horrible review based on customer service- took 15 emails to accomplish a simple one time courtesy refund.
Hello Mary, we thank you for providing your review. We strive to offer quality products that our customers are 100% satisfied with, and we are very sorry to hear that you were not pleased with your purchase. Our goal is to provide excellent service to our customers. We sincerely apologize for your experience you had with your return, and would love for the opportunity to make it right. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review.
When I started watching JTV about 6 years ago I was quite impressed. I learned quite about gemstones and gem grading. But now they are trying to copy ShopLC as far as stalling on the final price. Some of the host abuse the audience with how far they take it. If I am interested in an item I try to see if it is in the budget. I loose interest and change the channel. Be yourself it would be better if you do.
Hello Ralph, we are sorry to hear that some of our hosts do not appeal to you. We try to have a variety of personalities so that all our customers can find someone to connect with while watching the show and shopping with us. We have taken this feedback and have forwarded it to the correct department manager. If you need further assistance you can contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
I called in one night to place an order for a gift. That person said she didn't want it so I called back the next morning to cancel. They "claimed" it was too late to cancel even though nothing shipped yet. 6 days later, finally they charged my card. I called in and asked why are they charging my card when they claimed it was too late. It still hadn't shipped out yet. They try to force it on you! So make sure you are not going to try to cancel because they won't let you! That is SKETCHY business! I have nothing to show proof because it hasn't SHIPPED YET!
Hello Theresa, we sincerely apologize for your experience and want to thank you for bringing this to our attention. Our goal is to provide excellent products and service to our customers. We apologize that you feel that we did not meet our goal in this situation. We have taken this feedback and have forwarded it to the correct department manager. We sincerely apologize for your experience and would love for the opportunity to make it right. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
I recently ordered 3 items from JTV to " try on"...and found our that free shipping is not free if you return it's. Actually, the shipping charge each way is billed against your refund if you return something that's poor quality or you don't like.
The Try it for 30 days offer...and free shipping is an expensive come on. It cost me $11.00 to order and return a 27.00 item that was advertised as having FREE shipping. When I called to ask for full refund and an adjustment I was still charge 6.99 per item for the return. Furthermore, when their express ordering didn't work and I was required to order each item separately,bI was not able to bundle items to qualify for the free shipping over 49$ offer. Also, I was sent two of the same item one of which I didn't order and charged for shipping on both though they came in the same package. Finally I ordered a pair of pearl earrings for$ 50+ and several wearings after the pearl fell off of one of the dangle.
Hello Patricia, we sincerely apologize for the experience that you have had recently and take our commitment to customer satisfaction very seriously. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Thank you.
Just look at the photo. They do nothing to help you after you spend over a thousand dollar! Had it fixed twice by 2 different jewelry repair. Spent another $200 after I called them and they did not want to help at all! Both jewelry repair places said poor design won't hold up. And guess what...here we go again. When I called they were willing to help if I sent if off and PAID to have it fixed. $1000 later it is trash!
Hello Parker, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchases, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
So when you place an order that sits idle for weeks, then just abruptly cancelled to later find out they never had the item to begin with. That's the scam to expect from jtv, so buyer beware. They'll refund your money in time but don't count on the item you're looking to buy, it must likely doesn't exist
Hello Travis, we sincerely apologize for your experience and would love for the opportunity to make it right. Our goal is to provide excellent service to our customers. We apologize for the inconvenience, but it looks like our inventory system count was slightly off and we could not fulfill all the orders placed for this item. While we take every step possible to avoid such errors, it does occur occasionally. We are so sorry this happened and would be happy to assist you with finding another beautiful piece. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. We hope that we can make this right for you, we do apologize again about your experience.
From the business
JTV (Jewelry Television) offers the largest selection of fine jewelry and loose gemstones in the world at up to 80% off retail prices.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sherrylee! Thank you so much for reaching out to us. We are so glad to hear you love your new black Spinel ring, and we are always eager and happy to bring values such as this to you! We appreciate that you have shared your sparkling experience with others in the JTV online community and universe. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. We greatly look forward to the next chance to serve you!