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JTV Reviews Summary
The company's reputation reflects a dichotomy of customer experiences. On the positive side, many customers praise the quality of the jewelry and the variety available, often expressing satisfaction with their purchases and the appeal of the products. However, significant concerns arise regarding customer service, with frequent complaints about delayed responses, unhelpful support, and inadequate handling of returns and exchanges. Issues with product quality and misleading advertising also surfaced, leading to frustration among customers. Overall, while the company has a loyal customer base, improving customer service and addressing product consistency could enhance its reputation.
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I have been doing business with JTV for over 10 years. I recently made a purchase which the company cancelled the order due to an address confusion. They were happy to replace the order for me with a price increase. No customer service matching the original price. Didn't realize it was such a problem to accomodate the consumer. No problem will find somewhere else to shop. No wonder the company has such a low rating.
My fiancé ordered a ring as a gift to me and had it shipped to my home. Turns out, JTV will only ship to the billing address. But the site doesn't say that. The order was placed and the money taken out of his account. They didn't send him a message to inform him or try and contact him- so we were shocked when only the box arrived. Now there will be another delay as the ring has to be shipped to my man- and then he will have to repackage it and ship it again to me. Make your policies clear when ordering. We will not be using this site again.
Hello Mary, thank you for providing feedback to us. We sincerely apologize for your experience. We take the privacy and security of our customer’s personal information very seriously, and that is why we have these policies in place. We understand the importance of securing and protecting your information. We maintain safeguards to secure your personal information and to help protect the integrity and privacy of the personal information you provide. For example, when collecting credit card information, we offer secure-server transactions that encrypt your information in transit to thwart someone form intercepting and misusing it. This includes verifying the billing address and the shipping address match on the first order you place, new cards added to an account match, and new addresses are approved by your issuing bank. This helps prevent fraudulent orders from being processed. 100% Customer satisfaction is always our goal and we would love for you to give us another opportunity to exceed your expectations. Please provide an Order Number, Tracking Number or Phone Number associated with your account so that we can review it. You can contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
JTV advertised online and on TV a small flower style Tanzanite ring for $19.99 free shipping. The TV presentation showed many of the rings, all were light lavender to light blue colored stones. The online advertisement showed a ring with light blue stones. The two rings I purchased arrived and instead of light lavender stones, both rings had clear stones. I returned the two rings, asking for the return postage cost to be waived. Customer Service continues to say color is not guaranteed. Customer Service suggested I just put the rings in a drawer, to give as a gift in the future. Customer Service suggested that Tanzanite is mined out, so...and never completed that sentence. Customer Service offered 10% off a future purchased of $30 or more. Customer Service refused to deal with the issue of advertised light lavender - light blue stones that were clear stones. The resolutions offered don't solve the trust issue - that I can no longer expect to received a reasonable facsimile of what is advertised! I understand colored gemstone jewelry will be within a range of color...but clear? Until Jewelry Television can offer some range of color identification in their presentation, and in the online advertisements, I will not be purchasing any longer. Sadly I will have to back away from this 30 year relationship. As they say, trust is earned in drops, and lost in buckets.https :// www.jtv.com/product/blue-tanzanite-platinum-over-sterling-silver-flower-ring-0-55ctw/DOK2833?N=*******940
Hello KDianne, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchase, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
Bracelet, broke after a few times of wearing. Rings, stone falls out, I am not going to even watch JTV anymore. Not buying anything from them because I work hard for my money, and cannot afford to give it to them. I am very careful with my jewelry and yet to have it break. I only wear it to work (in an office). I do not put it in chemicals, or wear when I am cleaning. I gently wear it and to have this happen. Not worth it, I am done with JTV
Hello Kathy, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchases, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
I have been waiting for over 3 weeks to get a refund. Disputing with my credit card company. Shop elsewhere!
Hello Con, thank you so for taking the time to provide such valuable feedback. We are sorry to hear about your experience with your recent return, and would be happy to help. After the transaction is finalized from JTV to your financial institution for your refund, the financial institution must post it to your account. Generally, this is processed within seven business days. Depending on their policies, posting may take up to thirty (30) days from the date we returned it to your financial institution. If you need further assistance you can contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
I've been a JTV customer since May 2022. I've had no problems with the jewelry, returns, shipping, or anything else. I do think it's interesting that JTV's management hasn't realized the world population does not consist of only white people. Come on, folks. The world is diverse. JTV should be too.
Hello Vicki, we thank you for providing your review, and want to welcome you to JTV! We certainly appreciate your feedback and value you as part of the JTV family. We are actively searching for potential host candidates from cross the country with the goal of having a diverse array of hosts who appeal to each of our customers. We will continue to work hard to recruit hosts with a variety of backgrounds who our customers can connect with. If you need further assistance you can contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
Ordered a silver chain broke the 4th time I wore it. Figured no big deal wasn't that expensive. I was going to try some higher quality diamond earrings. But say gold. Then they have that Rhodium in them. Cheap stuff that will turn you green. Can not wear costume jewerly can wear stearling for short periods at a time
Hello Jan, we thank you for providing your review. We strive to offer quality products that our customers are 100% satisfied with, and we are very sorry to hear that you were not pleased with your purchase. Our goal is to provide excellent service to our customers. We sincerely apologize for your experience and would love for the opportunity to make it right. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review.
When I first got my little band, it was smaller than I thought and diamonds aren't the greatest quality. However I've gotten a lot of compliments and the way they mounted the ring it gets a lot of light. The price was around 290.00 so not going to fuss. Now when I ordered a silver dome ring in blue, white and champagne Diamond it was smaller than a size 8. But it's so beautiful and I knew what it was when I got it it's rhodium over silver so it may need to be dipped in a year or so. Really depends on your wear and also you can't wash dishes using certain soaps and bleach. So what I do is take it off to do my dishes or anything that may harm the stones or the metal. This is my 4th purchase from JTV, and not bad at all and I didn't purchase protection plan this time. My ABSOLUTE favorite is my Tsavorite Ring I purchased my self for my Birthday, it is beautiful. My Mother passed away and was a estate jewelry specialist and she would have approved…well not my cloudy wt 14k flower band due to the diamond quality. But over all it's been a lovely experience with Customer service and online service. Will be ordering in the future. Do your home work and really choose wisely so that you get what you want.
Hello Sharon, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! We are grateful to have you as a new member of our JTV family. Thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
This card is still charging me after twice paying the TOTAL AMOUNT DUE!
Have canceled card and will no longer do business with JTV...asked them for assistance...not a suggestion ever. They are not concerned with "custom service " Good riddance! SYNCHRONY BANK SUCKS!
Hello Yvonne, thank you so for taking the time to provide such valuable feedback. We are so sorry you have been faced with this experience! While JTV is not in control over the actions Synchrony Bank, we appreciate you and are here to help you along the way. Please provide an Order Number, Tracking Number or Phone Number associated with your account so that we can review it. You can contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
Beware of their changing policies without notifying you! I am deeply disappointed in the lack of communication with them! I was impressed with my initial order. I received it quickly, but when I placed another order, the price was increased $100. I thought it was on waitlist but as a first time buyer, their was some confusion. They did not appear to want to keep me a customer. I placed the order with a supervisor and another online order within 1/2 hour later. They brag about sending out the order within 10 hours. I checked the status and had to call them 17 hours later to find out my order was put on hold because I sent a gift to a relative which was a different address! I received nothing to know that it was held by their Consumer Protection division aka "Fraud!" The two items totaled aproximately $200 on my credit card. I was asked by their representative, did my credit card company know I was sending items to another adddress! This is 2023, how dare they question who and where I send the items to!
Hello, thank you for providing feedback to us. We sincerely apologize for your experience. We take the privacy and security of our customer’s personal information very seriously, and that is why we have these policies in place. We understand the importance of securing and protecting your information. We maintain safeguards to secure your personal information and to help protect the integrity and privacy of the personal information you provide. For example, when collecting credit card information, we offer secure-server transactions that encrypt your information in transit to thwart someone form intercepting and misusing it. This includes verifying the billing address and the shipping address match on the first order you place, new cards added to an account match, and new addresses are approved by your issuing bank. This helps prevent fraudulent orders from being processed. 100% Customer satisfaction is always our goal and we would love for you to give us another opportunity to exceed your expectations. Please provide an Order Number, Tracking Number or Phone Number associated with your account so that we can review it. You can contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
I Love Love their peices. There are time you purchase something and its not what you expect, but most of the time the pieces are GREAT. If you do not like it send it back, just try it.
Hello Stephanie, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! Thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
Jtv says everything they show is there favorite. They would make good actors. I bet any of them don't have that jewelry at home. Another situation, this is a extremely racist show. How many blacks or people of color have u seen selling jewelry on there show. R they scared that they r going to get rob?
Hello Robinette, thank you for your feedback. We are sorry to hear that some of our hosts do not appeal to you. We try to have a variety of personalities so that all our customers can find someone to connect with while watching the show and shopping with us. We are actively searching for potential host candidates from cross the country with the goal of having a diverse array of hosts who appeal to each of our customers. We will continue to work hard to recruit hosts with a variety of backgrounds who our customers can connect with. If you have any other feedback you would like to share with us, or would like a follow up on your concerns please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Thank you.
I was trying to find some information about an issue i had with them and one employee told me 3 different things and i questioned him on this he hung up on me. I ended up talking to 2 other people one a supervisor and both told me different things and noone seems to know what they are doing. I will never do business and let my cutomers know about them as i also have a huge company and would of advertised for them and i told the supervisor this and he could care less. I guess they dont need customers.
Hello Paula, we sincerely apologize for the experience that you have had recently and take our commitment to customer satisfaction very seriously. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review and send you a new claim form, and help make this right for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Thank you.
JTV does not list or state clarity of diamond on air or online descriptions. Have received some I3 which had to be returned.
Hello Yvonne, thank you for taking the time our to write this review. Here at JTV, we do not have a set numerical grading system for our gemstones. Though some of our finest quality one only gemstones, like those in our Vault and President's Collection, do often come with a lab report that details the properties specific to that stone such as color and cut, for example. The reason for this is because we most often purchase gemstones in a large quantity or “lot” by size and cut, and though similar, the color can vary slightly within that lot. We strive to offer quality products that our customers are 100% satisfied with, and we are very sorry to hear that you were not pleased with some of your purchases. We will forward your comment to the appropriate department manager. You can also reach us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Thank you.
My new 3marquis cut cubic ziconia bella luce ring, absolutely gorgeous,cant wait to order more bella
Hello Christine, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! We are grateful to have you as a new member of our JTV family. Thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
I bought this bracelet six months ago! NEVER WORE IT! I went to put it on AND IT BROKE BEFORE I EVEN GOT LATCH HOOKED! First LATCH BROKE THEN HALF BRACELET BROKE I NEVER WORE IT WAS $200! ARE YOU KIDDING ME I JUST PUT A REVIEW IN ORHER DAY OF TWO OTHER PIECES AND STILL GAVE THEM BENEFIT OF A DOUBT I AM F PISSED I NO LONGER TRUST OR BELIEVE ANYTHING THEY SAY LIARS! LIKE I HAVE MONEY TO SPEND THEY OBVIOUSLY DO NOT CARE AT ALL! I am CONTACTING SYNCHRONY AFFIRM AS WELL AS SEVERAL CREDIT CARDS OF THIS! BEWARE
Hello Joy, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchase, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
I have been a long time customer of JTV and I have not had any issues with most of the jewelry purchased.
I had a few pieces that i have returned but overall i have kept most of the pieces I have purchased. My only complaint regarding JTV is on television the pieces appear larger than what they are. So when get your order its looks smaller than what you viewed on TV
Hello Susan, we thank you for providing your review. We strive to offer quality products that our customers are 100% satisfied with, and we are very sorry to hear that you were not pleased with some of your purchases. Our goal is to provide excellent service to our customers, as well as quality products that are accurately depicted on air. We do offer measurements if you are unsure about the exact size of an item that can help you make an informed decision about your purchase. You can view this information on our website www.jtv.com under the product description, or you can give us a call at 800-619-3000 to speak to our Customer Care team for this information. Thank you again for taking the time out to write this review.
Every once beautiful, plated rings that i have purchased from JTV have turned black and can not be restored to their original beauty! I wasted a lot of money before I realized that the quality is very poor for the price.
Hello Sandra, we do apologize that your item has tarnished. Tarnishing is a result of oxygen or sulfur coming into contact with sterling silver, and could be caused by chemicals, storage or moisture, among other things. We strive to offer quality products that our customers are 100% satisfied with, and we are very sorry to hear that you were not pleased with your purchase. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. We hope that we can make this right for you, we do apologize again about your experience.
I received a gift that I want to exchange. They will only allow exchanges through the original purchaser. It was a GIFT! I can't go back to the purchaser. NEVER purchase a gift from JTV!
Hello Kelly, we sincerely apologize for your experience and want to thank you for bringing this to our attention. Our goal is to provide excellent products and service to our customers. We apologize that you feel that we did not meet our goal in this situation. We have taken this feedback and have forwarded it to the correct department manager. We sincerely apologize for your experience and would love for the opportunity to make it right. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
I surf several channels on my TV. It was just after midnight 12/20/22, when I landed on JTV. A women was showing diamonds and I have to tell you, I wouldn't by Anything from her! She has on a sweat shirt, no make-up, hair stringy and unwashed and looks totally unkept! I have been going to Jtv since they started on TV and NEVER saw someone with total disrespect for the company they work for like she was. She's selling diamonds? I wouldn't buy a toothpick from her, much less a diamond. It's probably fake anyway. What is JTV doing? Looking at her photo, would u buy anything from her?
Hello Lorna, thank you for providing feedback. We are sorry to hear that you do not enjoy watching Heidi. We try to have a variety of hosts who appeal to a wide audience, and we certainly appreciate your feedback. We will forward your comment to the appropriate department manager. You can also reach us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Thank you.
From the business
JTV (Jewelry Television) offers the largest selection of fine jewelry and loose gemstones in the world at up to 80% off retail prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kyle, we sincerely apologize for the experience that you have had recently and take our commitment to customer satisfaction very seriously. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review and send you a new claim form, and help make this right for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Thank you.