Justfly.comReviews 6,164

Justfly is not upfront about cancelations and rep lied told me I would be issued flight credit since they don't issue refunds. I tried to use my credit and they denied it stating there was a time limit on using the credit which was not listed in the booking email and not disclosed to me so they just kept my 600$. They suck

They have a no credit policy on cancelled or miss flights, they just pocket your money instead of giving you an airline credit like Expedia does...justfly are crooks and I will never use them ever again and I advise you to take your airline business elsewhere

They charged me $64 extra for booking 2 seats. There is no phone number to talk to a human being. When I finally emailed and got a human being online, they said that I knew about the charge which is NOT TRUE! I did not know there was an up charge for that. DO NOT USE THIS AWFUL "business."

You're a very bad company. You eat my money. Refund my money 💰
Bad behavior.how 👎. If you don't pay my money, my bank. Ask to report to them.they blacklist your account within 2 hours, pay money

I recently had an incredibly frustrating experience with Justfly's customer service, and I feel compelled to share my experience to warn others. From the moment I needed assistance, it became clear that this company does not prioritize customer service or satisfaction.
To start, I had to spend nearly three hours on their online chat, desperately trying to explain my emergency situation and seeking urgent assistance. Despite this significant time investment, I received little to no useful help. Instead, I was met with rude responses, a lack of understanding, and a general sense that the agents had no idea how to address my issue.

When I tried to call Justfly, the situation was even worse. There was no one to talk to, and I was stuck in an endless loop of waiting, only to be forced back into the dreaded online chat. This lack of human interaction was incredibly frustrating, especially since I had a legitimate issue that required immediate attention.

My initial problem arose when the airline made changes to my existing booking. I received an email from Justfly stating that I had alternative options to change my flight, which seemed straightforward. However, when I requested to use these alternatives, I was told that I needed to pay extra fees, despite the fact that the changes were not my fault. The agent's response was that this was just a "generic email," and that I would need to pay if I wanted to make any changes. This felt like a blatant attempt to extract more money from me for something that should have been resolved without additional charges.

The lack of honesty and transparency was appalling. It seemed that once I had paid for my ticket, Justfly was no longer interested in providing any form of customer service. Instead, they tried to squeeze more money out of me for absolutely no reason.

I have used many travel booking websites, but Justfly has by far the worst customer service I have ever encountered. They are unreliable, unhelpful, and disrespectful to customers. I will never use this website again, and I urge others to avoid it at all costs. If you value your time, money, and sanity, choose a different travel booking service. Justfly is simply not worth the headache.

Justfly.com lures consumers in with low rates only to notify you in a month or so that your flight is cancelled. Then, you will have no, and I mean no, choice on your replacement flight. We had to accept a 6 am red eye flight when we have a 2 hour drive to Chicago O'Hare. I explained this to customer service and they offered absolutely no assistance in meeting any of our requests. We also paid $100 more per ticket to book the later 12:35 pm flight. Do you think we got a credit for being forced to take the red eye flight? Nope…not an option. They are very good at saying "sorry" over and over. Save yourself the trouble and book your travel elsewhere!

I just purchased a ticket and promptly received a receipt directly from the airlines for $35.oo cheapers than JustFly.com charged me. When I asked, they said that was their processing fee. Learned my lesson today. Doubled check the airlines webpage and it was showing the same price the receipt said. Don't use them. They aren't cheaper. Buy direct from the airlines.

Booked a ticket and found out the name on the ticket didn't match my passport when the passport came in the mail. They charged me another $450.00 to change it. When I called the airline-I found out they don't charge anything to change it!

When I checked out to purchase my ticket they only gave me the price of the ticket. They did not include the charge for using their service. So this leads people to believe they are ONLY paying for their ticket. It's not unreasonable to be charged for using them to purchase a ticket. However, it's deceitful of them to not put it in your total when checking out. Also they have terrible customer service. You can't call unless your flight is in the next few days so you have to use their robot chat service and you're lucky if you can get a human. The robot said it would switch me to a live agent and I waited for 2 hours and gave up.

Me and my wife bought round-trip tickets from Austin to Shanghai. There was a new government rule that disallowed my wife to take connecting flights in Taiwan. The airline company Eva Airlines said the travel agency should have notified us about the restriction, and this is also what I found online. However, Justfly said it had no responsibility to do so. So, was it my responsibility to watch the news every day and learn this information?

Beware of the hidden fees and lack of customer service! I would NEVER use this service again.
They charged a seat request fee that is not shown on their website. The fee just to request seats was almost $90.00 for a service I could do for free. Only until I got the charge on my credit card did this fee show.
I then tried to contact customer service to be on hold for hours, (no kidding), and finally when I could talk to a person they said a supervisor would return my call. I never got a call from anyone!
BEWARE of HIDDEN FEES...

I paid $396 extra for premium economy seats and one checked bag, for my friend and my trip to Spain. I also paid for seats, which not only did the airline charge me $90, Justfly also charged me $101.72 for them requesting the seats for me (that's more than the seats cost!). Also, my Air France receipt shows our tickets were $796.92 each and Justfly charged me $994.92. The extra $396 they charged me is what the premium economy was supposed to cost (extra legroom and 1 checked bag). They obviously didn't book my flight that way. What I got was economy seating and we had to pay for our first bag, which my itinery said was included. I chatted with a rep and was very dissatisfied. I was told that yes, they show I should have 1 check bag included and after I paid the airline for our bags, I might be able to fill out a form and get my money back. There was no explanation about the $396 extra I was charged and didn't get what I paid for. I REALLY wish I would have read the reviews before I used them for booking our flight. I'll stick with Expedia or book directly with the airline from now on. My friend used them for our return flight and got everything she paid for.

Waited almost 20 minutes to be connected, just to be gaslighted on multiple occasions. All within ONE conversation. When asked to speak to a manager, agent would ask to bear with them, just for them to turn around and gas light me even more without transferring. Once I had enough, I told them I asked for a manager 3 times prior, and asking for a 4th to be connected. They then had me wait to tell me that I MIGHT get a call within a few hours... still no word. As the chat was closing, agent then proceed to gas light me one last time by saying they are sorry for me that I wasn't able to do what I needed to and closed the chat. DO NOT BOOK WITH THEM NO MATTER WHAT!

Terrible! Do not use them. I've been on the chat for two days trying to get service. I paid for a cancellation fee and they keep beating around the bush. They are a scam if you ask me.

Dont try to book on this agency, their flight schedule is always change and for refund they are ver very slow in responding. Tickets are expensive, Dont waste your time and money on this agency unless you want nightmare.

After using this platform for several years, the first time I have a problem I can't get in touch with anyone. The agent at the counter in Tbilisi Georgia didn't know anything about Type D visas and caused us to miss our flight. From there we lost 4 more flights because we had to re route to different countries. After waiting on a chat for over 8 hours I was not able to get anything. The answer was, we can't do anything. I am taking the lost because I am to blame for not getting insurance However, justfly lost a loyal customer. I will never use their platform again and I hope none who is reading this message uses it as well. Companies believe to be immune to our complaints However there is a lot of value in feedback. Goodbye Justfly