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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I tried Justfly.com when I was looking for an affordable flight to the outback. I can say so far that they are the best travel agency that I've encountered. The booking procedure is swift and the website is very user friendly, unlike other websites, where I need to click a lot of links before I get to the information I needed.
My Australian trip was memorable thanks to them. I called them prior to my flight and they provided all the additional information that I needed.
Add to that, their call center was very accommodating. Honestly, I had initial hesitations when I dialed their toll-free number because of the negative reviews about their customer support. However, Cathy, the agent on the other line, proved those reviews wrong.
I think some negative reviews about the website were just overrated. Keep up the good work guys!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members