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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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My booking, payment and flight modifications had been done all under 5 minutes. Of course, your mileage may vary depending on your connection but the website's functionalities are presented in a way that allows for a really speedy transaction.
For those who still go to real-life agencies like I used to, go ahead and use Justfly. Its cheap, its free and its got all the things you need to book a flight to wherever you want to go.
The first time I went backpacking across Europe happened thanks to the help of JustFly. Their flights always come up as the cheapest so of course I book with them.
I flew from Changi to Newark last Saturday through JustFly. Just wanted to say not once did I experience any problems using this website, and i suggest everyone to try it. It really works!
Never experienced online booking as smooth as this before. All other websites required too much details while JustFly simply shows you what you need.
Last month I spent 3 weeks with my grandchildren in Norway. My son wanted me to visit and decided to book my flight using JustFly, it was so cheap and convenient. Technology really does wonders nowadays
I talked to JustFly customer care agent yesterday and was super pleased. She was very thoughtful and listened to my inquiries. I will definitely recommend them to my friends.
I have had two family members with numerous problems with this site. They have horrific customer service, and when there is an issue, they can't do anything about it, as opposed to making it with an airline directly. Yes, it maybe cheaper, but NOT WORTH IT. I would say its a scam, but I can't say that---but to make people go through hell (a flight was changed, and they did nothing and said they don't have to do nothing) is wrong and no reason to use, except for pricing comparision.
A friend called me last February and asked me to come visit them in Victoria, CA. So, I agreed to go there and booked a flight with JustFly. Well, they also recommended that I used this agent because it was faster and cheaper. So, I did.
When my I went there, everything went well. I had no problems with my tickets. I did not have to call customer service, at all. My flight was on time. It was certainly a memorable experience.
We booked a flight with JustFly last May, before the summer heat came in; I've never heard of JustFly before, it was just some travel agent that a friend recommended.
Overall, the flight booking was easy and I had no issues whatsoever, even with the payment options.
I'm glad we tried out JustFly, it truly made our vacation in Vancouver complete!
I went to Quebec last April and it was the first time I booked with JustFly.
It was for the entire week and I really thought that our perfect holiday the moment we step in the airport when we go back to California. Well, I guess I was just too paranoid since nothing bad happened. Everything worked the way they should. Simply amazing.
We had to book a flight to Niagara Falls a month ago, fast! A friend of mine said I should try to book with JustFly. So, I went ahead and booked for the weekend.
It was surprisingly fast and easy. We had no trouble booking our flights; we did not even have to call customer support. I would be booking with them again, for sure!
I booked with JustFly last summer after my friend referred it to me. At first I was hesitant, but when I started booking my flight, it felt so easy. I didn't even have to call customer support.
I went on with my trip to Edmonton. It was a three day trip and I never encountered any hassle with their services.
Sure, my heart belongs to FlightHub, but I may just give JustFly a high score once I book with them in the future.
I always travel to Toronto to visit family during September. JustFly has never failed me, not even once. I just log on, book a flight, and everything comes in place. I don't even have to call customer service, because I never had a problem with them.
If ever I do need to make adjustments, they're always there to assist me. They explain everything, which is very helpful especially when I do something for the first time.
Thank you JustFly for making my flights as lite as a feather!
My husband and I celebrated our 10th anniversary in Montreal last month and it was absolutely brilliant thanks to JustFly.
Bill handled everything through JustFly. I even asked him if it would be better if we just booked with a regular agent, but he said that everything would be fine online. So, I let him be.
We enjoyed a week long holiday and made it back to LA safely and without any problems at the airport, all because of JustFly.
I love to travel, but I do not want to spend too much on travel expenses. I've always wanted to visit Saskatoon, but I can't seem to find the right travel package for my budget.
Then, I got a chance to check JustFly. They offered special packages in North America. I booked a flight last July and finally went to Saskatoon on the first week of August. It was fun and the experience was made even better with the convenient flight booking through JustFly.
I am from Seattle and I had to go on an urgent meeting in Toronto a month ago. It's like crossing the entire continent and my career depended on it. So, I tried booking a flight, but there were so very little options.
Then, I tried JustFly. I don't know if I was just lucky at that moment or it was their very savvy customer service that helped me book a flight. That night I was able to fly to Toronto and make my presentation the next day.
I'm not a fan of online agents because I am used to booking flights with people in front of me, but JustFly just took away my doubts.
It was absolutely amazing! The call center agent I talked to was able to address all of my concerns.
It all started when I originally booked a flight a month ago for a trip to Ontario on the first week of December with my friends. Anyway, one of them bailed out and I started getting orders for cupcakes, which I make for the holidays.
The bottom line is that we wouldn't be able to go ahead with our vacation next month, so it would just have to be moved after new year's day.
The agent, Tony, was very mild mannered and he explained to me what I need to do so that I won't have any trouble re-booking my flight. It was easy and very convenient.
I'm glad I booked with them, at least I won't worry where my money went even if I re-booked our trip a month later.
I've booked with several online travel agents before and there were certain things I never really liked about them.
However, when I had to travel to Victoria, BC for the summer, I had no choice but to book with another agent online. I tried JustFly, although I was a bit skeptical at first. Well, I was quite surprised at how easy it was to complete my booking.
Throughout my trip, I had no problems. When I was about to head back to Virginia, I called them just to make sure I won't get into trouble at the airport. Their call center agent was polite and assured me that everything was in order.
I was able to return to Virginia on my scheduled flight. It was amazing!
I went home to Calgary this summer and I needed to book a flight ASAP. This is my first time to book online, I usually do it with my local agent. Apparently, they had to close shop because the owner needed to fly for the summer as well, but that's a different story.
Anyway, this is how I discovered JustFly. I really did not know what to do at first, thank goodness they have their 1-800 number on the website. So, I dialed the number and the agent on the other line was able to help me book a round trip ticket.
JustFly is the best and they made my summer awesome.
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at social@justfly.com if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.