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Justfly.comReviews 6,164

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
742
value
701
shipping
312
returns
512
quality
611

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Missouri
1 review
2 helpful votes
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My booking, payment and flight modifications had been done all under 5 minutes. Of course, your mileage may vary depending on your connection but the website's functionalities are presented in a way that allows for a really speedy transaction.

Date of experience: March 18, 2016
Australia
1 review
2 helpful votes
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For those who still go to real-life agencies like I used to, go ahead and use Justfly. Its cheap, its free and its got all the things you need to book a flight to wherever you want to go.

Date of experience: March 18, 2016
Missouri
1 review
2 helpful votes
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The first time I went backpacking across Europe happened thanks to the help of JustFly. Their flights always come up as the cheapest so of course I book with them.

Date of experience: March 18, 2016
Florida
1 review
0 helpful votes
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I flew from Changi to Newark last Saturday through JustFly. Just wanted to say not once did I experience any problems using this website, and i suggest everyone to try it. It really works!

Date of experience: March 17, 2016
GB
1 review
0 helpful votes
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Really smooth process
March 17, 2016

Never experienced online booking as smooth as this before. All other websites required too much details while JustFly simply shows you what you need.

Date of experience: March 17, 2016
Denmark
1 review
0 helpful votes
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Last month I spent 3 weeks with my grandchildren in Norway. My son wanted me to visit and decided to book my flight using JustFly, it was so cheap and convenient. Technology really does wonders nowadays

Date of experience: March 17, 2016
Switzerland
1 review
0 helpful votes
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I talked to JustFly customer care agent yesterday and was super pleased. She was very thoughtful and listened to my inquiries. I will definitely recommend them to my friends.

Date of experience: March 17, 2016
California
1 review
1 helpful vote
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AWFUL AVOID
March 8, 2016

I have had two family members with numerous problems with this site. They have horrific customer service, and when there is an issue, they can't do anything about it, as opposed to making it with an airline directly. Yes, it maybe cheaper, but NOT WORTH IT. I would say its a scam, but I can't say that---but to make people go through hell (a flight was changed, and they did nothing and said they don't have to do nothing) is wrong and no reason to use, except for pricing comparision.

Date of experience: March 8, 2016
Utah
2 reviews
1 helpful vote
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A fabulous first time!
December 7, 2015

A friend called me last February and asked me to come visit them in Victoria, CA. So, I agreed to go there and booked a flight with JustFly. Well, they also recommended that I used this agent because it was faster and cheaper. So, I did.

When my I went there, everything went well. I had no problems with my tickets. I did not have to call customer service, at all. My flight was on time. It was certainly a memorable experience.

Date of experience: December 7, 2015
Bermuda
2 reviews
1 helpful vote
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Vancouver was awesome with Justfly!
December 4, 2015

We booked a flight with JustFly last May, before the summer heat came in; I've never heard of JustFly before, it was just some travel agent that a friend recommended.

Overall, the flight booking was easy and I had no issues whatsoever, even with the payment options.

I'm glad we tried out JustFly, it truly made our vacation in Vancouver complete!

Date of experience: December 4, 2015
Kansas
2 reviews
1 helpful vote
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Quality guaranteed.
December 3, 2015

I went to Quebec last April and it was the first time I booked with JustFly.

It was for the entire week and I really thought that our perfect holiday the moment we step in the airport when we go back to California. Well, I guess I was just too paranoid since nothing bad happened. Everything worked the way they should. Simply amazing.

Date of experience: December 3, 2015
New York
2 reviews
1 helpful vote
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Justfly just blew me off!
December 3, 2015

We had to book a flight to Niagara Falls a month ago, fast! A friend of mine said I should try to book with JustFly. So, I went ahead and booked for the weekend.

It was surprisingly fast and easy. We had no trouble booking our flights; we did not even have to call customer support. I would be booking with them again, for sure!

Date of experience: December 3, 2015
Philippines
2 reviews
2 helpful votes
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It was exhilarating!
December 1, 2015

I booked with JustFly last summer after my friend referred it to me. At first I was hesitant, but when I started booking my flight, it felt so easy. I didn't even have to call customer support.

I went on with my trip to Edmonton. It was a three day trip and I never encountered any hassle with their services.

Sure, my heart belongs to FlightHub, but I may just give JustFly a high score once I book with them in the future.

Date of experience: December 1, 2015
Washington
2 reviews
0 helpful votes
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JustFly makes my flights lite!
November 27, 2015

I always travel to Toronto to visit family during September. JustFly has never failed me, not even once. I just log on, book a flight, and everything comes in place. I don't even have to call customer service, because I never had a problem with them.

If ever I do need to make adjustments, they're always there to assist me. They explain everything, which is very helpful especially when I do something for the first time.

Thank you JustFly for making my flights as lite as a feather!

Date of experience: November 27, 2015
California
2 reviews
1 helpful vote
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A momentous vacation in Montreal
November 26, 2015

My husband and I celebrated our 10th anniversary in Montreal last month and it was absolutely brilliant thanks to JustFly.

Bill handled everything through JustFly. I even asked him if it would be better if we just booked with a regular agent, but he said that everything would be fine online. So, I let him be.

We enjoyed a week long holiday and made it back to LA safely and without any problems at the airport, all because of JustFly.

Date of experience: November 26, 2015
Wisconsin
2 reviews
1 helpful vote
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A great dose of convenience
November 25, 2015

I love to travel, but I do not want to spend too much on travel expenses. I've always wanted to visit Saskatoon, but I can't seem to find the right travel package for my budget.

Then, I got a chance to check JustFly. They offered special packages in North America. I booked a flight last July and finally went to Saskatoon on the first week of August. It was fun and the experience was made even better with the convenient flight booking through JustFly.

Date of experience: November 25, 2015
Washington
2 reviews
1 helpful vote
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JustFly made me smile
November 25, 2015

I am from Seattle and I had to go on an urgent meeting in Toronto a month ago. It's like crossing the entire continent and my career depended on it. So, I tried booking a flight, but there were so very little options.

Then, I tried JustFly. I don't know if I was just lucky at that moment or it was their very savvy customer service that helped me book a flight. That night I was able to fly to Toronto and make my presentation the next day.

I'm not a fan of online agents because I am used to booking flights with people in front of me, but JustFly just took away my doubts.

Date of experience: November 25, 2015
Canada
2 reviews
1 helpful vote
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I love JustFly.
November 24, 2015

It was absolutely amazing! The call center agent I talked to was able to address all of my concerns.

It all started when I originally booked a flight a month ago for a trip to Ontario on the first week of December with my friends. Anyway, one of them bailed out and I started getting orders for cupcakes, which I make for the holidays.

The bottom line is that we wouldn't be able to go ahead with our vacation next month, so it would just have to be moved after new year's day.

The agent, Tony, was very mild mannered and he explained to me what I need to do so that I won't have any trouble re-booking my flight. It was easy and very convenient.

I'm glad I booked with them, at least I won't worry where my money went even if I re-booked our trip a month later.

Date of experience: November 24, 2015
Virginia
2 reviews
1 helpful vote
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Their customer support is truly a hit!
November 24, 2015

I've booked with several online travel agents before and there were certain things I never really liked about them.

However, when I had to travel to Victoria, BC for the summer, I had no choice but to book with another agent online. I tried JustFly, although I was a bit skeptical at first. Well, I was quite surprised at how easy it was to complete my booking.

Throughout my trip, I had no problems. When I was about to head back to Virginia, I called them just to make sure I won't get into trouble at the airport. Their call center agent was polite and assured me that everything was in order.

I was able to return to Virginia on my scheduled flight. It was amazing!

Date of experience: November 24, 2015
California
2 reviews
3 helpful votes
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It's quick and easy
November 24, 2015

I went home to Calgary this summer and I needed to book a flight ASAP. This is my first time to book online, I usually do it with my local agent. Apparently, they had to close shop because the owner needed to fly for the summer as well, but that's a different story.

Anyway, this is how I discovered JustFly. I really did not know what to do at first, thank goodness they have their 1-800 number on the website. So, I dialed the number and the agent on the other line was able to help me book a round trip ticket.

JustFly is the best and they made my summer awesome.

Date of experience: November 24, 2015