Juvia's PlaceReviews 87

I purchased three items and I got an email sent of the items stating they had shipped. When I received my box there were only two items with no packing slip receipt in there. I contacted their company it took 4 emails to get a response about my lipstick that was missing. They responded with it was out of stock as I watched it came in stock twice in the amount of time I waited for someone to rectify the situation. And they offer me a store credit! If they're offering store credits to people after saying they're sending products when they don't send the products do you know how much money they make off of stealing! Other peoples money to keep it within the company i'm offered a store credit on a product that you lied about sending! Fraudulent! They are garbage I will never order from them again!

I would advise to never order directly from their website. I ordered a palette that I needed for a photoshoot, so I upgraded the shipping to 2-Day Rush shipping. Several days go by and I don't even have tracking. They finally send me tracking 5 days after my order, but they didn't actually ship my order for a total of 21 days. By this time my photoshoot was already done and over with, and I had to make do with another palette from somewhere else. When messaging the company they are extremely vague, and not helpful. The representative I reached out to refused to escalate my case, refused to provide me with rush shipping, and refused to provide me a refund because they said that the items had already "shipped" when they in fact had not even been dropped off at USPS yet according to the tracking. I finally received my palette 36 DAYS AFTER I ORDERED... AWFUL CUSTOMER SERVICE, I will never EVER buy from this company again. Their palettes are beautiful but their integrity is bottom tier.

Until my last order on Feb 26,22. The company dispatched a partial order. I received the $15 olori 2 pallet without the $96 culture bundle. I checked my account weekly for a month giving them time to send out the missing item. Since this product just dropped on the site 2-3 weeks prior to my order and knowing many more than expected my have purchased and in the process it just so happened to be on back order. Although the site it self never showed waiting list. The strangest thing is that the day I sent my email to customer support referencing my partial order they in turn message me saying order fulfilled. You can't talk to anyone at this company only by email. I've never been so saddened by a companies customer service when I'm spending my money. All I wanted was the item to be sent I wasn't looking for a refund just the item because I paid for it and I'm a collector of Juvia's Place pallets. They have yet to send the Culture Bundle or refund me for it. I'm still waiting for them to make it right.

I have ordered from this business SEVERAL times and I'm usually willing to wait the extra or two (compared to other retailers) because it is a smaller business. I had some items in my cart however I was not ready to complete my order. When the page loaded it somehow just "placed" the order! I immediately tried to cancel the order, however I couldn't. I quickly sent a message that said "hey, my bad, I wasn't ready to place my order, just cancel it so I can get what I want."
I didn't hear any reply until more than 24 hours later and their response was basically "tough luck". I responded that I hadn't even received a confirmation and the package wasn't even ready to be shipped.
Miraculously, in the span of an hour after that exchange the order was processed and "on its way".
Another 24 hours later they send another email saying tough luck and then SPOILED THE MYSTERY BOX by indicating everything included on their (hastily put together) invoice.
If this is how they do business, I don't imagine that they will stay afloat much longer. I hope they take the $84 they stole from me and use it to buy some Ramen because they obviously need the money way more than I do.

I can't stress how much I'm upset with Juvias place. 21 days after order and still nothing received and customer service is bad. Please refund my money!

I'm not sure why all the negative reviews, but i received everything i ordered in a timely fashion. I wll definitely shop with them again.

I was so nervous because after I placed a big order I read all the reviews about not being able to contact them or getting the product. I had a very different experience I was able to contact them and they replied promptly. My order came took a little
Longer but probably because of the holidays being in the middle not really the stores fault. Overall I had a great experience and was able to track my package as soon as they shipped it, and we all know the eyeshadows are amazing. The eyeshadow palettes where all pack carefully and with enough bubble wrap. I was able to get them
On sale and it is such a good deal! So if you are hesitant do it, they were great to me

Their courier delivered my items to the wrong address and marked it down as delivered. I reached out to Juvia place to resolve this matter and they told me to reached out to the courier. I reached out to the USPS and they told me Juvia place has no insurance on my items so they cannot refund me the money so I need to reach out to the seller. I explained the situation and send screen shots of other people complaining about the USPS couriers misplacing people's items. Juvia place still refused to refund me the money

Place order 11/27, label created 12/1 never moved since. They won't refund. Hard to communicate. NEVER ORDER FROM THEM. My daughter order from them as well. Order never moved since it was placed.

I'm happy to support this brand because of it being owned by POC. All of the controversy, I actually didn't know abt. I will do my research to make sure I'm supporting good & humane ppl. The concealer is absolutely horrible. It dries so matte, that it looks like your skin is stucco ON drywall. The foundation sticks are so so. The pallets are great. The eye gel is AWESOME! It dries super quick, so work fast. Lip gloss & highlighter are decent. All items that I liked, were worth the SALE amount. I would NOT say that they are worth their average NON-SALE price.

I ordered a Christmas gift for a friend and the package never showed up even though it says delivered. THE REASON I give it one star is because I sent a email stating I wanted the issue to be fixed and that it never arrived. MS. Jensen from customer care says they aren't liable and that the customer HAS to file a claim with the postal service …. Since when? I've had this happen in the past and they typically are the ones who investigate and they usually resend the order. This was also my 1st time ordering from them … never again

This is my first time EVER ordering anything from Juvia's place! So I NEVER received my package! I go online so I can try to get the order reshipped and when I got to strolling in the settings I came across this!

Unfortunately, we are not responsible for lost or stolen items.

Once orders have left Juvia's Place warehouse the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. USPS and Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.

- USPS customer service: *******777
- Fedex customer service: *******339
- UPS customer service: *******877

This is beyond unprofessional! This is saying is so many words that they don't care about how the customers feel and that they are all about the money! So that was MY FIRST AND LAST TIME ORDERING ANYTHING FROM THEM

I got the wrong palette, contacted customer service with a picture and they replied really fast! Then they sent the right palette right away. Very surprised considering all the negative reviews.

My payment went through on their website before I could finish choosing the products. My account on Juvia is showing no order was passed! Chasing customer care since 3 weeks now. They repeatedly ask you the same question. It's so frustrating and unprofessional on their side. I so want to file a lawsuit against them for fraud.

I saw that Juvia's place was having free international shipping over $60USD, so I made a rather large purchase. Most items came in good conditions except 2 shade sticks I ordered that came completely melted. I saw on their website that if an international order came damaged they would NOT be able to send me new products and would immediately process a refund. When I emailed the customer service line, however, they said they would send me replacements, which I accepted. Fast forward a month, the replacements finally came, but again one of them was damaged. I emailed again, asking them to please refund the one shade stick that came damaged. They said they would send me a store credit as it was against their policy to process refunds. The store credit can only be used if I pay an extra $15USD on shipping, which makes this very poor value. Store credit IS NOT A REFUND

This juvia's place I don't recommend anybody to purchase from they are sending my order to different place they say they are not responsible for them i was asking for my refund they didn't answer bad service no customer service everything is worst don't purchase nothing from them

I had no issues with shipping to Canada. I bought 4 eyeshadow palettes, 2 lip glosses and 2 lip liners. The colours really pop and build easily.

I WANT A CLASS-ACTION LAWSUIT TO BE BROUGHT AGAINST JUVIAS PLACE. THERE HAVE BEEN A PLETHORA OF COMPLAINTS. JULIA'S PLACE WILL CONTINUE TO STILL PEOPLES HARD-EARNED CASH AND NOT RESPOND TO THEIR CLIENTELE CONCERNS REGARDING THEIR PAST AND RECENT ORDERS, THIS HAS BEEN HAPPENING SINCE THEIR FIRST LONGE ON THE INTERNET. I MYSELF HIT A HARD ROAD WITH THEM NOT SENDING ME THE PRODUCTS THAT I PAID FOR WHICH I CAN PROVE WITH MY CREDIT CARD BILL. I CONTACTED THEM SO MANY TIMES AND NO RESPONSE. THEY DON'T CARE. I'M ASHAMED OF A BLACK-OWNED COMPANY STEALING FROM A MAJORITY OF YOUR OWN PEOPLE. IF THERE IS ANY LAWYER OUT THERE THAT WILL REPRESENT US PLEASE DO SO. THE LAW NEEDS TO PUT A STOP TO JUVIAS PLACE STEALING PEOPLES HARD-EARNED MONEY. NEED I SAY MORE