Keen.comReviews 277

The latest scam from Keen is this $2.99 session fee put in place by their new management. There's nothing about it anywhere on their website, and you won't find out about it until you're ready to be connected to your chosen advisor. If you get free minutes from an advisor and don't have enough money in your account to cover the $2.99, you're forced to add $10 when you only need $3. If you go into a store to buy something that's $2.99 and the cashier tells you you have to lay out $10 in order to complete the purchase, what would you tell them? This is clearly immoral, unethical, and goes against the grain of what Keen is supposed to be about. Keen is apparently collecting this $2.99 session fee from the advisors too, and I know they're getting pissed as well. This makes $5.98 in total 'connection' fees Keen is collecting on each call. I've asked customer service what is someone in dire straits supposed to do that has minutes given to them by their advisor and can't add $10 to their account at that moment. Customer service says they'll forward my comments to the higher ups, but I've yet to see any evidence that they really care. All its gonna take is the press of one person out there committing suicide because they couldn't talk to their advisor. Keen is shooting themselves in the foot on this one, BIG TIME!

Don't believe in psychics...believe in yourself, don't listen to others, only yourself... I've done an experiment, asked 5 different psychyics and been given different answers. Don't recommend

My adviser is clear, concise, yet very caring and honest. She does not tell me what I want to hear, but rather things as they are.

Listen, when we go to a psychic it's usually out of desperation looking for answers when we feel so lost or hurt. And that's the time we are most vulnerable to allow ourselves to be used or scammed. So I have been very weary of that when talking to people. And I won't lie, there has been some that didn't feel right. But it's been very easy to speak to the KEEN team about that.

Now the great news. I have met some AMAZING souls on KEEN who have helped me deeper than most people ever have. It's amazing how much comfort and guidance I have gotten during a very challenging time in my life. I am so grateful for them and can't imagine my life without them.

The advisors here are trained to know what to say in response to general questions. They feed off of the information you provide them. In general, if you are asking a yes or no question, you generally want the answer to be "yes" and that is what they give you. Save your moneY!

Please don't waste your money on this platform. I spoke with three different psychics ( at three different price points) and they all were either wrong in their predictions or give you very broad and vague answers to your questions.

I have had experience with a handful of advisors and they have all been awesome. Very up front and truthful. I will continue to use keen.

It was amazing…most of the advisers are right on, friendly and kind

I have had the most fantastic experience with KEEN over the past few months. I have had the pleasure to connect with an amazing psychic and over these past few months she has revealed her knowledge on subjects that they would never know unless someone was my close friend. Because of these conversations, I have gained back so much confidence in myself and I am no longer scared of what the future holds.

This app is full of false psychics preying on lost and anxious people...a waste of money and extremely damaging to vulnerable people.

It's incredibly frustrating with the Automated system Response when in the middle of a call with an advisor. I am dropped from the ARS when adding funds or when I need to use a new card then put directly in queue to a CSR- when CS is either closed or when I speak with a CSR I am now out of queue with my advisor. To add insult to injury I am now charged - 2.99 fee to get back to my advisor again! This happened to me 2x last weekend and 2 x the previous week.

It's as off Keen has set up the system for the loop to create a capture of additional revenue by dropping and reengaging client calls.

Incredibly dissatisfied with the CX the system is providing.

Rip off 1st time 70 percent off offer. Don't believe the percent off offers because they will claim that it doesn't exist.
I loved my reader and reading but not getting the promotion caused my bill to be over $700.00.
They would not make adjustments.

I like only one advisor. I also do not like the $2.99 connection fee. It's a waste of money and I won't be able to contact my advisor if that fee isn't taken off. It's ridiculous! Also, I used to get free minutes for however many minutes I used and I never do anymore. I have not been very satisfied with these changes.

The website is geared towards getting as much money as fast as it can. It cost me $80 for four minutes and some of that time was interrupted by having to top up the payment as I had only gotten to ask the question and had not recieved the answer. In shirt I felt robbed

Although I haven't had an advisor actually be able to predict something to come true (love and relationship) advisors give hope and sometimes I guess that is what we need to keep going!

After a few thousand dollars on a myriad of "psychics", I've finally realized what a fool I've been.
All very vague, not one prediction came to fruition, and every time I questioned time line, it would be repeatedly pushed back, again and again. Please save yourself the money, time and aggravation!

Keen's app is very outdated and some psychics are fake. Many of them also have no customer service skills.