Keen.comReviews 277

First and foremost, I love Keen so much. I use it daily and have been a customer since 2021. I have a few advisors that I call and they are wonderful!
However, I had a truly horrible experience with Serenity Guidance on Keen. Not only was her reading completely inaccurate, but she also hung up on me after only two minutes. This seemed deliberate to prevent me from leaving a review, which is extremely unethical. How are people supposed to choose a trustworthy advisor if we can't read about others' experiences? She does this to all new clients (she does urge people to call back if you need clarity but will hang up again at the 2 minute mark).

Her behavior was not only unprofessional but also deeply rude. It's frustrating and unfair to pay for a service and be treated so poorly. Keen should address practices like this because they undermine the platform's integrity and leave clients like me feeling cheated. I am sure she is a skilled advisor but I am really disgusted with her behavior and would never use her again and hope others do not either.

My readers are always helpful, friendly and direct to the point without any embellishments added. I will certainly come back again.

I am so unpleased with the dishonesty of these readers. They play with our lives. I have spent so much money on this site and not one reader really truly gave me insights. One reader I am still waiting on outcome but for the majority I felt I was taken advantage of. I have read on forums that these readers are a joke.

I've been an advisor on Keen for over 2 years, and things have gone downhill fast. I sit around waiting in the evening for chats to come through, which regularly used to and now do not. They have started a new $2.99 session fee for every chat, on top on the minute rate advisors charge, of which I only see about 37%. They regularly 'offer' advisors the chance to take advantage of 'special opportunities' to get more customers, for only $75 per pop! They also have WAY too many advisors, further decreasing my ability to advise customers. As if all that weren't enough, they've gaslit advisors in emails for raising rates 'causing' less customer engagement when KEEN is taking more and more all the time! I'll be leaving this platform soon, and letting my customer base that I've worked so hard to build know. SHAME ON THEM FOR EXPLOITING BOTH THEIR CUSTOMERS AND ADVISORS.

They took over 200 dollars from me for nothing and refused to give me a refund. I was forced to take a credit for more $#*! readings. The credit was 45 dollars only after I demanded to talk to a supervisor. Worst site on the web. Don't waste your money, their policy is no refunds. Now I'm out that money.

I always turn to Keen for advice when I cannot decide where to turn. I have several trusted advisors who are very accurate.

The app is easy. The costs are too pricey however and I'm sure there can be a better way. Sometimes people's emotional status is more important than the high rates.

I have tried different readers, looking for some kind guidance in my vulnerable state. In the moment I instinctively know there is no truth here, another time I might feel, there is some truth here. I am left in time thinking that some of the readers are true to their craft. They are some who has the experience and know base on the situation, what to say. Sometimes because of the emotional mess we are in we are just looking for comfirmation or to be told we are wrong for thinking the way we are thinking. We just want to feel better.

Advisors are fine. What's with the
Sitting fee each time. I can see a monthly fee with that advisor but each time? I've cut back on my calling A LOT

I have been using keen for 3 months now and none of the predictions I have been given have happened. I've chatted with multiple psychics on the site and there are a few I've spoken with several times. Everytime they make a prediction and give a time frame it never happens(even after the time frame has passed, none of the predictions have happened). When I chat with them again and ask the question again they give me the same prediction but change the time frame to a later date. So far none of the predictions have happened. And on several of them, I've asked if my POI is dating and they say no, but I know that my POI is dating, So they have been incorrect on the details as well.

I messaged her back after several messages soliciting me to get another reading, Inher OWN WORDS she wrote and "everyone's favorite… timing" and "super accurate timelines… been nailing them lately!" When I brought it to her attention that her timing was off with me she got super defensive and said no we're on my advertisement. Do I mention anything about timing? In fact, recommend people don't focus on that because it causes "blockages". Apparently, Keen cannot see her messages but I could screenshot them and I have them washed in her own words. She uses that phrase several times. Of course she blocked me after I called her out on it and basically told me off I don't know how you sleep at night but that's not for me to deal with. :)

I selected Ingrid. She came in with an attitude. She asked me what my question was and I was thrown off by her energy. I stumbled on my reply because I was expecting her to pick up on my energy and break the ice. The call abruptly disconnected after 7 seconds. I was charged approx $90.00 cdn. Btw I didn't know this until I checked my account afterwards. I was sent back into the queue and a women named, something with the word Neptune answered she was very friendly but the conversation quickly became about her. She started telling me things that were inaccurate and kept directing the conversation right back to herself. There were moments where I felt like a therapist. She kept interrupting me when I tried asking a question or when I woulld want to clarify her answers. She just kept talking about herself and her life. I ended the interaction after 33 mins. I was charged a total of $315.56. Total cost per min $4.06 plus a $2.99 fee. Make it make sense cause when I called customer service the next day and explained the charges in detail, the customer service rep was a fake nice. Condescending with a friendly tone. I still haven't received my refund for the over charged amount. This was my first and last time using keen. I've spoken with 2 other psychics in my life and they were with other companies. They were really really good and everything they said actially happened. I didn't contact them because it was years ago and I wanted to try something new. I will definitely be digging up the info to contact the other businesses in future. Keen was absolutely terrible.

Update: I received back the unused funds and received an email for clarification.

I got charged of 10 mins pay even though I used only one min of a Psychic's service. I knew nothing about this seamless pay at first. I was shocked when I saw preauthorized transaction charge to my Paypal account x10 of my actual bill in their app. I need my funds back ASAP! Until when I am going to wait for the refund of unsed hold of 9 mins huh?!

The advisor ran up the time and keen didn't refund me

I've experienced a few really gifted advisors and many, many duds. Availability doesn't always align, but that depends on the advisor, so pinning down your fav advisors isn't convenient. The alerts don't always work either.

I have chatted on this site now to a few pyshics only one got the first time I contacted him which was Ron knows what he is thinking,my first chat with him was accurate after that not a single one,Penny c was another chatted several times not one prediction came to past and at a $50 price point better get almost the whole reading correct another is Mingohn divine meadium read few times with her another $50 price point nice to chat with but so far not a single prediction has passed, I chatted with 2 very affordable ones waiting too see if their predictions are accurate, and the fact that you can only leave a review 7/14 days after a reading insures on thier end comfort knowing most predictions don't happen, as a bussiness platform that is wrong on so many levels as we know that does not give even close to enough time too see if they are accurate.I would suggest that be changed that is not very assuring for clients that re paying yoi guys top dollar!I find the cheaper ones are more realistic im thier predictions at least some

...and it was me, this time. I was in an extreme transitional part of my life. I needed help. Guidance. I wanted answers. I spoke to 2-3 advisors for about 2 years. Over that span, I spent easily around $25k. I know, I was a fool. The counselors were comforting...optimistic things I wanted would happen sooner than later. But nothing has developed. Keen finally introduced an awards program, but this was after the fact I spent over $25k. I will maybe get $10-20 credit bucks, which gives me maybe 1-3 minutes with an advisor. I don't know how legit they are, but I do know things haven't happened like they have seen. Everyone should remember free will. I get it. But psychics see things...feel energy. I believe they do, but I am not so sure they can legitimately say 'this person will do this in 2-3 months.' I have no reason to believe that since nothing has transpired in that direction. They did play a role in providing comfort and encouragement in my self, but I sought something and it never happened. They say they will be direct and honest, but they were wrong. And that's putting it direct and honestly. My advice, use for entertainment only. I was a desperate man at the time, and I paid a high price.