The Keyless Locks StoreReviews 382

Very courteous staff and fast delivery of product. I would highly recommend them.

My first purchase from Mexico was perfect. You accepted my card and 3 weeks later I had the merchandise in mi casa. Second time around was a bit of a nightmare. Multiple tries to purchase with my card were rejected. In all fairness to you may bank messed things up in the beginning. Once the card was straightened out it worked everywhere else except with you. You take me into using PayPal which I did and I was told the sale went through. A day later you told me it didn't go through and and needed to try again. A couple of days after that I was in the bank and found out that you did in fact take my money even though you said there was no sale completed. I told you about that and I give you credit for straightening that out quickly and shipping the product. Almost a month later my box finally arrived and I know you have no control over shipping time but three items from the order were missing. I'm hoping you will rectify that quickly.

I ordered two different locks. They arrived promptly and are of very good quality. My installer installed one, but took a look at the second and realized it would not fit the door I wanted secured. I contacted Keyless Locks and quickly received return instructions, and assurance of a refund within 2-4 weeks of receipt. I shipped it back the next day via UPS, as new and in its original packaging. UPS confirmed that is was delivered to Keyless Locks on May 24. It's now July 5; it has been six weeks and I still have no refund. A response I received to an email inquiry on 6/28/21 stated "sorry this is taking longer than you would like." Subsequent phone calls have gone unanswered. I'm out $168 plus $20 for return shipping. This would have been a positive review based on quality of product and speed of delivery if not for the failure to provide a refund.

Website was fine, but I called in to confirm the dimensions just to be sure.

I had taken pictures of the broken part and emailed them in hoping for some guidance in ordering the correct part. Help was not all I hoped it would be. I had read that the locks were guaranteed and that the parts they sold were guaranteed. Apparently neither of those statements is true. The guy I emailed with, while semi guiding me to the place to order parts, still left me wondering if I had ordered the correct one. I didn't have any happy feelings after emailing with him.

Did not use the website; however my experience was straightforward and good.

Website was easy to work with. There were good descriptions of the different options that are available. As well as color options. My specific need was rather unique because I needed a lock for a sliding gate. I have never seen the hook bolt mechanism.