I only got a refund after making it abundantly clear I would report them to the attorney general for their unethical business practices. At the time, they were receiving so many negative reviews globally from people who never received what they paid for or received broken or ruined items that their social media team couldn't delete the negative feedback fast enough. Two years later and the only thing that's changed is their social media team is working overtime to delete any negative feedback.

Hello, i was abut to spend 200€ on an order on Killstars website and i just thought that i need to read reviews out of curiousity! And thank God i did. I wanted to pay by Klarna to guarantee that i receive my package but when I choose this option on their website, it says that "this option is not available". I felt there is smtng wrong! I'm saving my money!

Bought over $200 worth of items. They don't have return labels like normal companies. They get you to send it back yourself, then claim to have never received the returns. They kept my money, the items and I had to pay postage. Their customer service is downright abusive. They are slow to respond, gaslight you and do nothing to help. Because they know that they routinely steal stuff and don't refund. Avoid. This is a truly unethical company. They are registered in the UK but you can't file a claim in court there because they sell through their US e commerce site. They promote after pay for payments so you can't have buyer protection like with credit cards and PayPal. Awful.

I ordered a pair of boots from this company in the middle of December and it was estimated a 5 day delivery time, I didn't receive the boots till Christmas eve and they sent me the wrong size I ordered 11s and they shipped me 10s, the zippers on both the boots were broken or just missing. Contacting them took forever and It took them 5 days to respond to me. They sent me paper labels to print and ship back to them which I had to wait till it got there to get a refund or for them to send the correct size I ordered. I shipped it back and it says it was delivered a week ago still haven't heard back for an exchange or a refund, now I'm 130$ in the hole I emailed them about it 2 days after they received the return and still haven't gotten a reply. Horrible company horrible customer service and cheap quality products.

If i could have rated this company a zero i would have. They have the worst customer service ever. I tried to return a coat and they were so rude to me and would not help me whatsoever. Extremely $#*!ty company and the worst costumer service i have ever encountered. Do not buy from them.

Their return policy makes absolutely no sense and they will blame it on you if you question it. Had to pay over $40 in shipping so I could return something and they can't even give me a coupon to their store lmao. So basically they do NOT have full refunds. In the end it's a PARTIAL refund. Just so everyone is aware.

Imagine this: You're scrolling through Instagram and the like, endless mindless entertainment when suddenly! Oh? A pretty dress? And oh, look at that price! It seems like everything is on sale! Now's the perfect time to buy it and you're riding on a high! So you buy the dress and a nice necklace to pair. Sure, it might be $78 but you don't care, it's exciting! So after a hour of thinking, you place the order! Great! But, oh no. Now seeing how much it was, you start to feel awful. Maybe you don't want it…well, surely you can cancel the order right quick? Just a tap and boom, money back in 2-5 business days. But, oh no! Where's the cancel button? It's no where to be found? Maybe it's one of those sites where you have to contact them, no biggie. So you scroll down, panic slowly rising as you click on the ‘Contact us', only to be greeted by useless words about how long it'd take for orders to go through and how long it'd take to get a response from customer service. But no way to contact them in sight. So you look it up, and their social medias pop up. Okay, so I have to directly contact them? So you Dm them on Instagram, only to get smacked with a automated robot response sending you to the same useless contact page. ‘Okay' you think, ‘maybe try emailing?' And to no avail, it's robots as well. At this point you're shaking in frustration and fear, and all the reviews about not-so-good quality has you reeling. So you decide to contact them in every form, Twitter, Both their Instagrams, Emailing, everything. You even tweet at them, hoping then you'd get a response. So now you sit and wait, hoping you can get your money back.

Ended up spending $60 to get a $45 refund. Their products seem decent quality but the customer service and the way they handle their refunds is just ridiculous. Again, I SPENT an extra $8 for shipping just to return something I didn't like, and didn't even get all my money back. Not shopping from them again.

I got the order and it was perfect. I love the products. They look exactly the same as in the website and the quality is great. I was very worried after I read the reviews but now I'm really happy with the order.

Their clothes are way too expensive for the terrible quality. You're better off getting clothes from a Halloween costume store. The quality is the same. I bought legging that are already ripping at the seams. The leggings were 50 dollars. If something is that much money it should last. If they are going to make clothes that are like fast fashion, they should charge fast fashion prices. The two shirts I received are awkward fitting. They are a size small but the chest of the shirt is made for someone who is petite but some how has double D's. It's completely unrealistic. 100% a waste of money which sucks cause the clothes would be so cute if the quality was better

Completely rip off of money and time.
Poor quality and absolutely heartless customer service.
I loved Killstar in the past and for their design. But it'll be the last time I ordered as years long customer.
The quality was always below average but could overlook it because I loved their style.

I lost over 160€ to them not putting a warning over their new tax fees.
No help at all from their site.

I have ordered from killstar at least 30 times by now I've never had these issues that other people complaining about I did have them sent the wrong item once but the exchange was free and easy they send you the label you print it out and take it to a box and send it out.

Ordered 7 items, received 6 of that and a second of one of those six. They refuse to send the item I didn't receive until I send this one back. Only they are telling me I have to go print the label even tho I have told them I have no printer, and am immunocompromised so I am not going to risk going to the post office or anywhere else to probably get sick and possibly die because they couldn't send the right item in the first place. I wanted them to just send my unreceived item with a return label for this one, but they refuse. This feels like a scam, and I'm not going to get scammed by them.

I placed a large order on the Black Friday sale, after having a break from shopping with killstar for almost a year.
I was a loyal client of about 7 years beforehand. I knew them to always use the shipping services of Royal Mail. Since I am used to this service, I knew exactly how much I am going to pay in fees upon releasing the parcel from customs in my own country.
They ended up shipping my parcel to me with UPS, without asking me if that was o. K or mentioning this anywhere on thier website. UPS is known to be a bunch of crooks in my country, and they demanded twice the amount of taxes I have calculated in different "holding and releasing" fees.
Had I known they are using UPS now, I would have stayed away.
In response to my plea for them to accept the parcel back because I can't pay such a ridiculous sum of money, customer service told me that i will have to pay these fees and the return shipping fee would be deducted from my refund.
It is entirely their fault for the lack of transparency. I paid the stupid sum and am now waiting for my parcel, but it was basically ransom money. I am going to unbox the parcel in front of a camera. If anything is broken inside, they are going to be slapped with a Paypal case immediately. Not even going to wait for them to respond. They are going to be unhelpful anyway.
Will never buy from them again, and will alert everyone to stay away.

I have been a loyal customer for over 2 years now, and time and time again, I have reached out to customer service for various reasons. Their customer service is virtually nonexistent and they are not helpful whatsoever. It takes at least 24 hours to hear back from them, and they usually reply with vague, unapolgetic, regurgitated answers that you can just find on the FAQs. They are also one of few companies that makes the customer pay for the shipping of any returns or exhanges. Seriously? Most companies that I buy from online (and I do alot of online shopping), provide their customers with a free return shipping label, especially for just doing an exhange for a different size. I think I am officially done with Killstar and I hope no one has to go through this experience.

I previously ordered a dress from Killstar which has a stuck zipper. I tried contacting customer service, and they deemed that they weren't responsible in any way. They sent me the dress in that condition! On top of that, the label was battered, which makes me think another customer had also tried it on and had the same issue. I did ask them what was going to happen to the next person that got the dress? They gave no response to that.

I had to pay the return shipping, and haven't shopped there since. I do agree with the other reviewers that it's hit or miss with the sizing. Make sure you purchase with a credit card that has your back with disputes.

One thing they didn't know, I was going to recommend them for a possible business opportunity. After my experience and reading other customer reviews, I will not recommend them. Killstar needs to improve their customer service and policies.

If your item is marked delivered, that is where killstar stops caring. They let me sit around waiting for 1-2 months for their determination to be... Your item was delivered. Yeah, thats what I told yall... I just didnt actually receive my item. They ignored my last message telling them that I dont agree with their policy. They just dont care. They are a corporate outfit. Dont expect any boutique treatment or for them to pretend you are a valued customer. Theyll get another customer if they lose you. They just dont care. Long time buyer/supporter no more. Have fun making your stupid plushies and dolls. What a joke!

Every time there was always a problem with my order and always a problem with customer service. They try and charge a crazy shipping fee to AK when they say it ships WORLDWIDE FOR FREE of $200 or more. SO WHY ARE THEY CHARGING ME ALMOST $100? Too many glitches on the sight and trying to steal people's money. The last order I was missing a skirt and they were super snotty about the whole thing. I love their stuff but their customer service is TRASH.

Hello I never received my package from Killstar. They refuse to give me a refund and opened an investigation. What is there to investigate? Just refund me my money.
I paid through after pay and they can't even do anything about it. This is extremely unfair and very unprofessional. I'm considering suing Killstar because this is ridiculous. I'll still be charged even if I didn't receive my package. How is that fair?
FIX THIS KILLSTAR