On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Kleen-Rite Corp. is a business wholesale supplier specializing in car care and pressure cleaning. We have been a distributor to the car wash, truck wash, auto detailing, mobile wash and pressure washing industries for over 60 years. Kleen-Rite offers the best prices and widest selection of self-serve car wash equipment and repair parts. We sell products for in bay automatics, touch free car washes, conveyor tunnels, and mobile washing.
Our corporate office is located in Columbia, Pennsylvania. We have 4 warehouse locations across the country to help us ship items faster. Product ships from Mount Joy, Las Vegas, Grand Prairie, and Kansas City.
Kleen-ritecorp Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products and the helpfulness of staff. Many reviews highlight prompt shipping and a robust inventory, contributing to customer satisfaction. However, concerns about service delays, particularly related to freight logistics, and inconsistent communication regarding order issues have been noted. Customers expressed frustration over difficulties with reward points and shipping charges. Overall, while the company is recognized for its knowledgeable representatives and efficient service, there are significant areas for improvement in logistics and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I have communicated several times I do not want back orders but it happens every time even though my account has a "no back orders" message. Not only do I duplicate orders later, but also pay twice for shipping with back orders.
Shipping is expensive and although there is a permanent message on my account not to backorder products, it is always back ordered and causes me to duplicate orders later
John K. Has been my go to sales person for many years and the reason is his knowledge of the products, his attention to detail, and he sees the order right through to shipping and advises me of the progress along the way. He is very knowledgeable about the new products that I may be interested in ordering and will tell me the pros and cons of each new product.
1. Wish I could setup a cart for each of my locations and order all at once.
2. Wish it would auto populate my shipping and billing address (or not assume they are the same) because they are not the same and I have to change once I select a shipping address every time
3. Wish it would calculate sales tax when I order
Hi Joel, thank you for sharing these thoughtful suggestions, they really help us identify where improvements are needed to make ordering smoother and more convenient. We’re continuously working on enhancements like easier multi-location ordering, more accurate address handling, and clearer tax calculations to better support your experience. Your feedback is truly appreciated.
Wish I could select shipping and billing address directly from order page, instead of the pop ups. Same for payment. Last, wish I could have multiple carts open at once so I can sort items by location or similar functionality.
I placed my order on October 31 and did not receive it until November 10. I though it would arrive by November 4. Every thing I ordered was there OK. Why was it shipped VIA USPS Not UPS? So much for three day shipping.
HI John, I'm told Jacqui was able to call and discuss this issue. While we can't delete reviews, you are welcome to comment again adding an update about the resolution. We appreciate your business and your time! Thank you!
I called into Chris looking for help ordering a part that I didn't have a number to. I sent him a picture and he did all the leg work to get me the correct part. I really appreciate the great customer support!
Thank you, Kelly, for sharing your experience. We're thrilled to hear that Chris was able to assist in finding the right part promptly—it lives up to our commitment to supportive customer service. Should you need anything else, we're always here to help!
Nojjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj
Kleen-Rite is relentless is pursuing Clearview Car Wash Hanover, PA satisfaction. We have been a customer for more than 40 years and we are pleased with the products, service, and support.
Promo code not accepted, had to contact customer service for help in resolving issue.
There needs to be more pictures of the products and detailed info on products, and specification manuals with repair/rebuild kit links on products
When trying to compare parts, it would be nice if there were more pictures and more detailed descriptions. Also, if the manufacturer's spec sheet was available with the product
The process needs to be simplified. Invoices are the worst. Completely confusing. Hard to navigate that portion of the website. I get like 6 emails per order I make. Totally ridiculous. Always higher shipping then other websites.
REALLY need a way to find previous individual parts ordered for reorder simplicity. I mean those who order parts for 20 locations and at all different times. I need to be ale to locate a part number without remembering what date or invoice it was on. The Favorites is only helpful if we began MARKING all of the items we had ever ordered prior.
Shipping being very expensive, and in history orders would be shipped within a day or two, my last oder it took many days and I want notified till the last moment of its delivery!
Price of shipping is high at Kleen-rite
I like this company as lot, it's just the whole user experience isn't great at all. The reviews apply to the entire website not the actual items, which doesn't help at all. Also, the site is extremely laggy sometimes making it almost impossible to make purchases.
Even when it says out of stock I get my product it two days or so. Had one issue with them took a while to resolve it but they corrected there issue.
Would like to know where the items are in stock. I am in OKC, if the items are in Dallas, I get them the next day. If they are in PA, it takes a few days to get to me via ground. I would pay for better shipping.
Always seem to have what i am looking for, regarding carwash parts. Just that the shipping seems to be higher and cant get a estimated delivery while choosing the different delivery options that can very a lot.
Always have the parts I need to repair any broken equipment at my car wash and a great customer service for any problems I have with items I have purchased
I redeemed rewards points for free shipping, but the amount did not come off the total. I spent way too much time trying to figure it out.
A few mistakes were made on a recent order as well as some of the items taking an exceptional long time to arrive. Now I have to print the label, re-package the items and send them back as well as spend the time creating an email explaining the mistake.
Easy place to get all the parts I need. Shipping is very expensive though and I've had a few orders mixed up but easily fixed.
I put my information in several times, it kicked me out of check out several times. In the end I had to log in again. Then when I looked at the shipping information it was TBD when I agreed to ground for a set amount or 37.xx? I'm worn out they got me!
Tim, I'm really sorry for the frustration you experienced during checkout and with the shipping details. We appreciate your patience and are committed to improving this process; please reach out if you’d like any assistance if you should give us another shot!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Auto Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Luis, thank you for sharing your feedback and bringing this to our attention. We truly appreciate your patience and understand how important it is for your orders to reflect your preferences without added costs. We're committed to improving this experience and hope to get it just right moving forward.