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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Better than expected! Great quality, can see perfectly. True bright red that completely covers my dark brown eyes! Will purchase more in the future
Good Afternoon, y'all did a great job getting my prescriptions done for these contacts. I just want to say Thank you. I will come back for more. Jan DeWitt
I appreciate the reminder that is sent by Lens.com when I'm getting close to reordering. Their site is easy to use, making the process so simple. I never worry about running out of my lenses.
There was an issue uploading my prescription and they called me right away. Was easy to resolve and they were shipped out fast! Will definitely use them in the future.
I made an error on my order. They called me and we worked it out and even saved $25.00 on my order. My only complaint is that they advised me it had shipped but did not provide a tracking number.
I have ordered lenses here more than once for good reason! Customer service is excellent, the ordering process is incredibly simple, you cannot beat the prices, AND they are shipped and delivered very quickly! Definitely recommend!
I got a box of the same contacts my eye doctor would have sold me, for 80% less! Ordering was super easy and shipping was fast! They said it would be delivered in 5-7 business days. I ordered Wednesday night, it was shipped Thursday, and I got them on Saturday! Will order again!
Bought contacts from lens.com for years great prices no issues. This time followed the same process great price but at check out was charged hidden fees that amounted to almost the same price as the contacts. This is wrong. Never again will I shop at lens.com and I will tell everyone. Social media include.
Online ordering with lense.com was easy to fill out the prescription for my prescription with Boston XO lenses. This is the 2nd order that I have filled and all went well both times. Thanks Lens.com!
I made an order for 4 boxes but sent last year's RX. I sent the correct one, but it was not in time to correct the shipment. Lens.com sent me a return postage paid shipping label to return the one eye's contacts with a new RX. As soon as the replacements arrived, Lens.com initiated the application for the $75 Visa rebate and sent the rebate form e-mail. There was no red tape because of the two separate 2 box delivery.,
I purchased 2 boxes of lens that were ~$36 each, which should have been $72. But Instead I was charged $125. On the receipt there was a $50 item for taxes and fees. I exchanged 10+ emails with the support team repeatedly asking for an itemized receipt that broke down what those taxes and fees were. No one ever responded with that breakdown. 4 different people replied to my email and always had an excuse as to why they couldn't show me what I was actually charged for. Lens.com invested a $50 charge then refused to justify it and the support personnel were completely incompetent. I was in desperate need of lens so I went through with the order, otherwise I would have canceled.
I have always ordered from lens.com. They have a great process and I have always gotten my products on time. I would recommend them to anyone that wants to order contacts.
It was a great experience other than just showing the rebate price instead of the original. I got them with my prescription since I do work in a haunt.
My son needed a few pairs of contacts until his next eye appointment and lens.com delivered! Great price and fast shipping.
Ordered 1 box. Received promptly and was exactly what I needed. Will order again.
Order sent through quickly and smoothly. Delivered faster than expected
Great price and fast delivery. Very happy I found your site!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members