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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I love the options & quality that Lensabl provides, with such an easy and smooth process. This will be my third time using Lensabl
After warranty expired, lenses had strange spider web cracking. They on on the glasses take a look. I don't know how this could have happened
The service is top notch. The glasses and lenses are the best I have ever had and the price is awesome! From the ones I bought new and the lenses I had replaced... AMAZING. Thank you!
TOO many emails at a font unreadable to me. I had to use my glasses AND a magnifying glass to even read the post. Emails from different persons are confusing. Some did not have an email that I could return a reply. Also DO NOT KEEP referring me to your web sites with your rules: just state them in simple sentences.in your email. I have ordered prescription lenses from Hong Kong ( the best experience) and from New York with better results. I chose your company from a rating on the internet, but this has been a bad experience for me. Understand that I am ordering lenses because I am older, have vision only in one eye, and slower processing altogether.
Previous experiences went very well would use the service again and will in the future
My first order was pleasant enough to make me come back
It always takes longer than expected to receive my lenses
With the price of these sunglasses I am able to have several pair without breaking the bank. Cute styles, colors and lenses. Please offer more frames!
I never received my package and when I reached out I was informed that I had to contact the delivery people because they marked it as delivered. The response basically came off as not our problem anymore.
Got the Meta frames off Amazon and sent them to Lensable for prescription lens- got them back quickly and well done- very pleased
Did my research and decided to to give Lendabl a try. The process was simple although a bit delayed. Use of the USPS seems to really bog down the system of box delivery, box return and glasses return. All in all, it took about a month to obtain my updated sunglasses. Julie was very helpful in cleaning up the process and offering me the option to print my own label and use my own shipping box. The final product was very close to what I expected other than the color of the lens. The new lens was far more amber / yellow than the original grey / rose tint I expected. I little bright for sunny days but nice contrast for our often overcast sky. Fortunately the vision was very good and I decided, rather than question the color and potentially run into another delay, just to keep what I received. Almost perfect...
Prescriptions came out perfect on the previous 2 pair I ordered
So here was a significant delay in receiving my lensable replacement. Ultimately we were able to track it down the package containing my frames and I was able to get my replacement lenses.
I paid extra for high index lenses. But the lenses still sticks out of the frame (which is a thicker frame) almost half a centimeter. I have not had this happen with other frames with the same prescription. I wonder if they in fact are high index lenses.
The bifocals are massive compared to any I've seen before
Received my glasses back, and I cannot see at all. Clearly they put someone else's prescription in my glasses, because I just had my vision checked, the measurements I uploaded and provided were recent and what I use currently in the glasses I received from the optometrist's visit (which are clear). SO disappointed! I paid a LOT of money for top of the line lenses, etc. to receive completely useless glasses.
I ordered a pair of Meta glasses from Lensabl with my prescription on 7/9 and to this day they have not sent me my glasses. They said it was due to a shipping issue and then an issue with the frames that they got me and now again shipping issues with the frames. This all would have happened if I did not reach out to them for answers.
Poor communication
Difficult to reach
Not adequate tracking of orders
I received the glasses after giving all the information they asked for and they fit like it was for a child and not me. I sent them back only to receive a refund of 26 buck on a 173 dollar order. Oh yeah, they kept the lenses that they would not give a refund for.
TERRIBLE CUSTOMER SERVICE!
I used to wear contacts and had numerous pairs of Goodr sunglasses because I am a runner and they don't slip at all! When I had to quit contacts and start using regular glasses I didn't have anything that didn't slide all over my face. I was thrilled to be able to get the goodr glasses with my prescription! Lensabi was so easy…. And every question I had was answered so promptly! I got the clear but I'm thinking about getting a tinted pair. Also they are very affordable for a prescription lens and even if you have a strong prescription which I do!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members