business logo of Lensabl

LensablReviews 6,233

4.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


+347
How would you rate Lensabl?
grey star
grey star
grey star
grey star
grey star

Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
577
This company does not typically respond to reviews

Instant Feedback

6,558 reviews

We monitor reviews for authenticity

Virginia
2 reviews
4 helpful votes
Follow Robert W.
Unfollow Robert W.
Share Review
Report Review

Bad Lenses
December 28, 2025

Can't even see out of these glasses. You did a terrible job. This is not my prescription. Never again will I order from you again. I'm telling everyone to go elsewhere.

Date of experience: December 18, 2025
New York
1 review
0 helpful votes
Follow Debora S.
Unfollow Debora S.
Share Review
Report Review

The price and the quality of the lenses are good. The wait time and the usual confusion with shipping the boxes and tracking order is worth the savings.

Date of experience: December 17, 2025
Rhode Island
1 review
0 helpful votes
Follow Sean R.
Unfollow Sean R.
Share Review
Report Review

Really easy process. And with discounts it makes it worthwhile for me. I'd rather do this than actually use my insurance benefits.

Date of experience: December 17, 2025
Maine
1 review
0 helpful votes
Follow James B.
Unfollow James B.
Share Review
Report Review

I had Ray Ban Meta Wayfair frames and prescription lenses. Excellent and I love them. Fast response on question I had. Very professional. Thank you James Brazee

Date of experience: December 17, 2025

Best vision with AI Tech
November 26, 2025
Previous review

Lensabl did a wonderful job with my prescription glasses in meta frames. It is a taste of the future in a simple everyday device. Thank you for the great service you provided.
James Brazee

Date of experience: November 16, 2025
District of Columbia
1 review
0 helpful votes
Follow Carolyn S.
Unfollow Carolyn S.
Share Review
Report Review

It has been amazing
December 27, 2025

I only ordered one box each, since I had never used this service before but it was so easy and the customer service rep noticed I had selected the wrong contacts and corrected it for me and got me the right ones really quick. When I needed a receipt for my FSA that was emailed right away too. I have now decided to order another two boxes.

Date of experience: December 17, 2025
Texas
1 review
1 helpful vote
Follow Juan L.
Unfollow Juan L.
Share Review
Report Review

Disappointment, horrible experience
December 26, 2025

Horrific doesn't begin to describe my experience. Right from the start they kept asking me for my PD but didn't acknowledge my doctor's prescription so ended up measuring my PD myself on in their app. I choose all the optional features to make sure my new glasses were great. What a disappointment! The glasses made me dizzy, see reflections and showed a microscopic buble inside one of the lenses. Customer service after a couple of back and forth replied in a long-winded email. I had asked for a refund or expected them to stand by their product with a reasonable warranty policy. Instead, they did their own assessment without looking at the glasses, asked me AGAIN for my PD and my doctor's contact. I don't think they will verify my PD with my doctors having had his contact information from the start. Considering their long-winded email reply seems like a delaying tactic and getting arguments for their unsupported claim their product was manufactured according to the specs received.
I'm going back to have the optometrist order my lenses. I hope my experience doesn't replicate in other customers; it would be a shame but take my review as you wish.

Date of experience: December 16, 2025
New Jersey
1 review
0 helpful votes
Follow Marig X.
Unfollow Marig X.
Share Review
Report Review

Just don't expect customer service
December 24, 2025

Got my lenses fine, but then had an issue with one box. Then had back and forth with support because I could only send a message to the general email box, no way to respond directly to the agent who answered. Plus, the agent had no interest in helping, just said any problems should be taken up with my doctor. So I gave up. Not likely to use them again

Date of experience: December 14, 2025
California
1 review
0 helpful votes
Follow Dave M.
Unfollow Dave M.
Share Review
Report Review

Shipping was extremely slow last round so hoping it all works out Better this time. We travel full time between the desert camping and occasionally an RV park. This time we are here for the next 4 weeks so hoping to receive them in time.

Date of experience: December 13, 2025
Colorado
1 review
0 helpful votes
Follow Ariel O.
Unfollow Ariel O.
Share Review
Report Review

Quick, easy, affordable.
December 21, 2025

I needed glasses quick while I was in law school studying. I broke mine, and was in a pinch. Lensabl was easy, affordable for a student, and convenient. I got my glasses back fast, and they looked great.

Date of experience: December 11, 2025
Arizona
1 review
0 helpful votes
Follow Leeann T.
Unfollow Leeann T.
Share Review
Report Review

Love my sunglasses
December 21, 2025

My sunglasses are so nice! I even dropped them and then stepped on them. The lens popped out but fixed that and had just one little scratch. I wish there was a way to add insurance to the order.

Date of experience: December 11, 2025
New Mexico
1 review
0 helpful votes
Follow Hugo D.
Unfollow Hugo D.
Share Review
Report Review

GREAT SERVICE - WRONG RX FROM MY DR
December 21, 2025

Perfect service
Nice frames
On time delivery

Unfortunately for me my DR screw it with the RX and the prescription is not the correct one so I cant use the glasses

Date of experience: December 11, 2025
Tennessee
1 review
1 helpful vote
Follow Ted C.
Unfollow Ted C.
Share Review
Report Review

Disappointed Customer
December 19, 2025

Could not deliver simple replacement lenses for sunglass frames I've had for years. Very simple job for which they provided no reason as to why. It cost me $25 just to be told they could not provide replacement lenses for my frames. This is one of their core businesses that they couldn't deliver on a simple order. The customer service is horrendous. Good luck in doing business with this company. Very risky!

Date of experience: December 8, 2025
California
1 review
0 helpful votes
Follow Olivia P.
Unfollow Olivia P.
Share Review
Report Review

The process of sending my frames was simple because they provided me a box and shipping label. When the work was done it was done well and within a very reasonable timeframe.

Date of experience: December 6, 2025
New York
1 review
0 helpful votes
Follow Michael G.
Unfollow Michael G.
Share Review
Report Review

The lenses have worked out well with multiple pairs of glasses. My only complaint is that it takes too long to get the shipping box and too long to get the lenses back. They should provide more rapid shipping with the cost of the lenses at the same price rather than USPS

Date of experience: December 5, 2025
Georgia
1 review
1 helpful vote
Follow Naaman D.
Unfollow Naaman D.
Share Review
Report Review

Wish I hadn't
December 13, 2025

The initial lens were done incorrectly (Blue tint with gold when the original lens were brown with gold mirror). I had to send back for correction. However, the new lens didn't match the quality of the original lens. I wish I had sent the glasses back to the original Optometrist.

Date of experience: December 3, 2025
New Jersey
1 review
0 helpful votes
Follow Ricardo O.
Unfollow Ricardo O.
Share Review
Report Review

Terrible wait and communication
December 11, 2025

Turnaround took too long and communication was terrible. Delay after delay… Really disappointed but I am giving this one more shot. Let's see if turnaround is as advertised.

Date of experience: December 1, 2025
California
1 review
0 helpful votes
Follow Philip T.
Unfollow Philip T.
Share Review
Report Review

Took too long to process
December 11, 2025

Took too long to process. If it was not for the attentiveness of your customer service person Johanna Rivera, who was awesome, I would likely have not come back!

Date of experience: December 1, 2025
New York
1 review
0 helpful votes
Follow Yury K.
Unfollow Yury K.
Share Review
Report Review

As promised...
December 9, 2025

I needed lens replacement for my sunglasses, and wanted transition drivers. I got the replacements done, everything looks good, but the lenses are not "transitions" - they do not get lighter or darker at all...

Date of experience: November 29, 2025
Washington
1 review
0 helpful votes
Follow daniel F.
Unfollow daniel F.
Share Review
Report Review

The lenses look great!
December 7, 2025

I ordered some prescription sunglasses earlier this year. It seemed like it took a long time to get the lenses made, but once they were finished they shipped fast and were crystal clear! I was super bummed when I lost them…

Date of experience: November 27, 2025
Michigan
1 review
0 helpful votes
Follow Sean P.
Unfollow Sean P.
Share Review
Report Review

Poor customer service
December 6, 2025

My order was not filled and i was not informed of it until I contacted them. I was also forced to purchase the more expensive product because it was on the prescription when there was a less expensive option.

Date of experience: November 26, 2025