LGReviews 432

2.5 years ago I bought 49" LK5900 PLA Model LG TV for my parents who care a lot about the TV because of the deep functionality of the product. They were not able to use the functions, they were just turning on and off.
The warranty was for 2 years and no troubles had happened during this period because they were using very carefully.
6 months after the warranty the TFT monitor of the TV was defected suddenly and service asked $370 to fix which was not fair. They can evaluate the situation under customer satisfaction without asking for some costs because the problem had happened just after 6 months and my parents were using the TV very carefully and no service demand was requested in the past.
The problem can be evaluated under bona fides conditions but LG Electronics guys are not gentle against old people for such cases.
SO please don't buy products of LG Electronics!

LG Electronics is Worst company I have ever dealt with. I purchased a brand new LG 43UN700-B monitor and the unit did not turn on. Called LG 1st time, they told me to return it for repair, which I did. Received the repaired unit, and problem occurred again, called LG, told me to send it on for 2nd repair, which I did. Received 2nd time replaced UNIT on 07/28/2021, and within less than a week, the same problem occurred again. LG screen cracking, making popping noise, turned on and off intermittently. Called LG again, and they told me to send it in for repair for the 3RD TIME! Mind you in between the 1st time I sent it in till today, 2.5 months had elapsed. Waste of time, waste of my breath, and they refused to honor the fact that they LG technical department was not capable enough to identify that there is indeed a technical problem with this unit. They told me they replaced every part that they thought was causing the problem. Apparently not. They are not competent enough, which is causing all this frustration. I asked them to simply send me a brand new replacement of the SAME unit, not even a refund. They refused. So today on 08/05/2021, I received the 3rd label to send it in for yet another repair. Last time I will ever purchase a LG product. Worst company, worst quality, and worst customer service.

4 yr LG fridge failed and 4 service calls couldn't fix it! This was over a period of 6 weeks because parts and repairman were not available. We were given the run around an L G passed the buck to where we bought it! After reading the terrible reviews of L G no wonder! Rotten company, rotten products. Now we can't get another fridge deliveredf for weeks and a big shiny metal box will go to the landfill to further pollute our decaying planet LG aren't you proud of yourselves.?

I ordered a washer/dryer/sidekick washer and pedestal during the LG Memorial Day sale. After wondering when it was shipping I called them after a couple weeks and they said it was getting ready to ship. A few days later I got an email it shipped. At the end of June I received an email to set up a delivery date so I chose July 12th since this was the earliest date. I got a confirmation on the date then took an unpaid day off work. I waited until late afternoon and nobody showed. I called delivery company (Costco Logistics) and waited on hold over 2 hours to be told it was never being delivered and they aren't sure where it is. REALLY? PS…. Costco Logistics is no better than LG. They told me they would let me know where my order was. NOPE! No nothing! After over a dozen calls and emails to LG/Costco Logistics, LG had the audacity to tell me my shipment is lost and I would have to reorder online at the higher price…. I had asked them to ship another new set of what I ordered but they can't seem to do that which makes no sense other than this is a total bait and switch if I ever saw one. They have kept my money over 6 weeks, and I have no washer/dryer that I paid for already. UNBELIEVABLE! I desperately need a washer/dryer and my refund. I finally decided to dispute the charge on my credit card since who knows when I'll get a refund from LG. They are the most incompetent company! I will NEVER buy anything LG again after the way they treated me as a new customer!

I have been dealing with ongoing issues regarding a warranty claim for nearly 5 months, and have spent endless hours in contact with LG to have received little to no support whatsoever.

We purchased a LG refrigerator through Costco, the compressor failed within the 1 year warranty period and we lost all of the food in our fridge and freezer as a result. LG sent a repair technician who deemed it could not be repaired. After a month of numerous calls to LG and literally going in circles trying to get some sort of response they arranged for a replacement fridge to be sent. Their delivery company showed up with a completely unwrapped fridge, with no cardboard or even protective film on the outside. The fridge had significant damage to the stainless steel on every door, the display panel is rippled, and had what appeared to be large blotches of grease sprayed up one side. The delivery company advised for us to note the damage and unwrapped condition of the fridge on the delivery paperwork and advised us LG would take care of any needed repairs - note we had been without a fridge for a month at this point. We made note of the damages on the paperwork as advised.

We connected the water source ourselves, ensured there was no leaking and then pushed the fridge back into place. 2-3 days later on March 2nd, 2021 I found water leaking from the exhaust fan in our basement washroom, that was directly below the fridge. We found the water to be coming from inside the fridge, not from the connection itself. LG was again contacted and sent a repair company, who found that the valve inside the fridge was incorrectly installed and missing two parts, that would have resulted in the leaking from the interior valve and explained why the leak was intermittent and would not have been detected. They returned and repaired the valve, and took additional photos of the damage to the fridge exterior to send them independently to LG. Estimates to repair the damages to our home are approximately $5000.

Since that time we have again had to place countless calls to LG to elicit any kind of support. Eventually, 3 months later on June 2nd, I finally received a communication from LG providing me yet another claim statement for completion and requesting additional information. They at that time advised that the exterior damage was 'cosmetic' and that because we allowed delivery, and even though we noted it on the delivery receipt, they would not be repairing any of it. Once I provided the completed claim statement, repair estimates, and additionally requested information I was advised that the issue would now be passed to the liability team in the US and will take another 1-2 months to be processed. The contact I had been dealing with in Canada indicated that I could reach out to her if I were to have any additional questions, but now has blocked emails from me so we are literally back to square one with no contact information with anyone to follow up with.

I purchased a washer/dryer combo during their Memorial Day sale. They delivered it damaged, and when we called to get it replaced their customer service ran us around for 4 HOURS refusing to allow us to speak to a supervisor, only offering a refund vs. a replacement. The item is now on their site for $700 more than I paid. I asked them to either replace the item, give us the refund + a $700 credit, OR re-order it for us for the price I paid. We spoke to 7 different customer support people who ALL refused to help, and all who said they have no way to get us to a supervisor who could help. First they said they couldn't transfer us. Then, they said we needed to speak with lg.com. THEN they said we need to speak with lg.com sales. Every time, they transferred us to the WRONG department and then said that they couldn't give us the phone number of someone who could help. I now have no washer/dryer, no refund, and if I want to have one I have to spend an additional $700 to fix their mistake. I have NEVER IN MY LIFE experienced more incompetent customer service.

We ordered a microwave from LG Electronics and they filled the order via Costco. We paid extra for installation but the guys who delivered our microwave said they do not do installation nor do they know how to do it. They said we would have to call LG and arrange for installers to come out. We did and they informed us that someone would be in touch with us in the next day or two to arrange an installer to come out. Three times we called and received this response, not once did anyone ever reach out to us to arrange instillation. Finally, I tried going through Costco and they referred me to their LG contact who put me on hold for about 30 minutes and then hung up on me. They never installed the microwave and we never got a refund for the money we paid to get it installed. This all has been a major dissatisfier.

My LG washing machine has stopped working so I followed their troubleshoot and called them to get further help. I had the 10 year warranty for the part I needed and so I asked them to send it over so I can get it fixed by my local technician that worked with before. He has been a great help and I wanted to support my local businesses. LG support initially pushed their own technicians, but when I told them I wanted to use my local technician, they made me go through this whole process of getting all my technicians info to send him a "Letter of Authorization (LOA)" so he can order the parts because I, being the owner of the machine, am not allowed to order the part which I am in warranty for.

After going through that whole process, five days later my technician still hadn't receive the email with this LOA. At this point he called the support line where they LG representative began to tell him that it takes 3 to 5 days to receive the letter, but stopped herself when he mentioned that it had already been 5 days. At this point she stuttered and then stated that it will take 7 to 10 days because she was initially reading the wrong info. My technician asked how a customer who's washing machine is not working supposed to wait 7 to 10 days just to receive a letter, then order the part that could take another couple of weeks and then hopefully get their machine working a month later. Her only reply was that this is the process that is required.

It has now been a month and he still has not received this LOA even though he confirmed during his call that the email address they had on file was correct. Fortunately, my technician is resourceful and got the part himself and got my machine working. One of the reasons I like his guy. So thank you LG for all the lack of support and wasting my time while leaving my family with a broken down LG product.

Don't waste your time with this company.

If I could, LG would get no stars. I bought 2 products 4 years ago and both have been replaced. The microwave broke in an hour and LG would not give me another. They sent their repairman who replaced every thing in the oven and it lasted a noisy 4 years. I bought a stove and the cooktop immediately pitted. Then within 2 weeks the cooktop chipped. Again, nothing was done. I tried to go through the store I bought them at, and they would not stand by the product because LG is so bad. Then why do you carry it? I have since replaced the microwave with GE and the stove with Samsung. So much nicer! I will never buy another LG product and I tell anyone I meet not to waste their money. I wish I had read these comments before my purchase.

I thought I would received superior customer service from LG directly so ordered a washer and dryer and 2 pedastals from them. I have been on the phone for 3 days a total of 7 hours plus also many internet chat sessions to try and get the electric dryer switched to a gas dryer before it ships out. No one there is competent not even the supervisors. NO ONE there can help me. So far today I have been on the phone 2 hours and 36 minutes and have spoken to 6 or 7 people and have been transferred each time with them saying they can't help me in that department. I have also sent 2 emails which have gone unanswered. I am starting to think this is a strategy of theirs to delay fixing the problem until its too late and the electric dryer gets shipped out and now i am stuck with an item i can't use and will have to spend more money buying a gas one. I HATE this company and I am sorry i ever bought from LG direct.

Now I have a broken fridge. With scratches. Instead of a new one. Thanks for nothing. My old fridge worked better and it was 40 yes old

I have 2 bad experiences now with LG…
I have 2 bad experiences now with LG products. First was TV, lasted 15 months and started getting lines on screen. Second, bought a Washer/Dryer set because consumer reports rated high. WRONG! Dryers main control board went in less than 2 yrs and I paid a company (prior LG employee) to come look at it. After $65 service call fee, I found it was going to cost over $450+ to fix it. The dryer cost $999.1/2 the cost of purchase to repair for a dryer less than 2 yrs! Customer service is non-existent! You can't get a customer service rep in the US to take escalate your call after 5 weeks of trying, IM DONE WITH LG PRODUCTS AND IF YOU VALUE YOUR PRODUCTS, YOU WILL BE TOO!

I like and respect LG's products. They may copy their competitors but i think they make a good job anyways.

Recently purchased a high-end LG OLED CX SERIES 48" TV. Came new in sealed box with incorrect stand component - packaged at LG itself! Called Costco (seller) and was transferred to LG customer service. In sum, I was LIED to numerous times on different calls by LG personnel. I finally discovered that the correct part which I was missing is not in stock or available at LG. Of course, this was another LIE to fit in with LIES about shipping data, promises to update my case with timely emails, etc. Going forward, I'll stick with Sony - a truly class act. At LG, there's more interest in revenues and profits than in customer service and satisfaction. Ultimately returned LG unit to Costco.

This posting would be my 5th today. Our LG refrigerator stopped cooling over 7 weeks ago and, still out of commission. I was not aware during that time that LG have an existing 5 year extended warranty of their refrigerator ours included due to faulty compressor. Online research led me to the extended warranty and in the process, requested over the phone repair request with LG's customer service with weekly call/chat for update of said request. Just last week, I spoke with one of the supervisors requesting escalation of my request. Today, I learned that my repair request was cancelled due to lack of third party services! And out of desperation, I sent two emails over a week ago to LG's President hoping to get assistance but, still waiting for response/result! I am fully aware of the current environment (covid) but, I refuse to believe that a big corporation such as LG is powerless or, incapable of exerting influence to third party service providers to help it's customers! Specially considering the length of time our refrigerator have been out of service! I am tired of the lip service I get every time I make the call/chat to the customer service! To those reading this post; save yourself the headache specially during this current environment and stay away from LG Brand refrigerator until the company can get it's act together.