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Macy's Reviews Summary
Macy's reputation has significantly declined, with numerous customers expressing dissatisfaction with both product quality and customer service. While some appreciate the variety of products, many report issues such as delayed shipments, poor handling of returns, and unprofessional service interactions. Complaints about inadequate customer support and billing errors are prevalent, leading to frustration and a lack of trust. Overall, the feedback indicates a trend of declining service standards and product quality, prompting customers to reconsider their loyalty and seek alternatives, suggesting a pressing need for Macy's to improve its operational efficiency and customer relations.
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I ordered three squeeze toys for $3 each and one showed up broken. I sent 4 emails over a period of weeks and did not receive any response what so ever. They have a phone number on their site that I tried for days and is always busy. Glad it only cost me $3 to learn what a poor company this is, do not buy from!
Very quick shipping - I ordered some stuff here for my boss since he has a quirky sense of humor and he loved the signs and the memo holder. Good prices, quick shipping.
Ordered some fun stuff for the office, wanted to give the place a touch of humor (accounting offices can be sooo boring) and the toilet top desk manager was hilarious. Arrived on time, and looks great.
I have never had issues with regular items. But god forbid you order one of the special handling items. I am trying to return some rugs I bought, and so far, I have been on the phone for about 2 hours 30 minutes, and only managed to get one rug picked up so far. Here's the story. I am in the market for a rug, and after looking online for some rugs that looked nice, I went to Macy's Retail Store to see them in person. They only carried a limited selection and none of the ones I was interested in. So I went back online and purchased several rugs. Of course, once they arrived, none of them were really the color they appeared to be on the website, so I now had many rugs sitting in my living room that I needed to return. I called Macy's customer service 1800 buy macy and was told that my return was in process and I should expect a call from the shippers in 3-5 days and a mailing label in 5 days. I got neither, so I called back a week later. Turns out that Macy's Retail Store rugs are processed by Macy's, but Macys.com rugs are processed by some other central processor. They had notified customer service that the return had not been processed properly, but no one had followed with me. So we lost a week, again with multiple rugs sitting curled up in my living room. I found this out when I called to check on status. They then told me each individual rug had to be processed serially, and I would have to return one rug at a time. This was after I had already spent 1.5 hours on the phone as people kept putting me on hold to figure out what the rug return process was. Then the next day, a UPS shipper shows up without calling so of course I miss him. I wait for him the next day, and it turns out sure enough he only can pick up one rug. Then I have to call customer service again so they'll process the next rug. What a ridiculous process.
I was initially worried about ordering from the website (I had always in-store shopped), but I am happy to say I've had nothing but positive experiences shopping at Macys.com
Very user-friendly
Love, Love, Love this site the product is great and the service is wonderful...
Macys.com carries the same types of items you will find in their physical retail stores. The website is easy to navigate and the transactions are secure. Orders are delivered quickly.
They are a good company and are easy to order from and also to return their products it they are not to your liking.
Shipping's usually fast and a good selection of clothing for smaller sizes especially in the sale category. But please, before you buy an electronic item from them do a search to price compare. Electronics are usually a lot higher on their site than elsewhere, unless they're having a sale, then it's the same price almost.:-)
Good site. Fun to browse. Easy to use and they make it easy to know what's on sale and what the coupons are good for.
Love this site if u don't like an item easy, hassle-free returns.
This was the second part of a split order. This portion was backlogged at the time the order was placed. It took 11 days after the initial order was placed to fill the backorder. No postage was charged on the second shipment.
Was skeptical at first because I've never heard of Kleargear.com but they had the best price on the net. Order transaction went smooth, great communication, and fast shipment. These guys ROCK!
Awesome customer service! I ordered a few items and one of them came DOA. I contacted Klear Gear's Customer Service via e-mail to notify them of what I should do. I was suprised that someone actually replied to my message ASAP! I explained in detail the problem, and in a few days they shipped out a new item (which arrived in working order). Thanks KlearGear!
First experience for me was good one.An error was made in the shipping of a dress and they refunded me the money for shipping. No arguments, or hassles, just I am sorry that happened to you and a refund. Mistakes happen all the time it is to be expected. It is the way that companie's employees handled it that makes the difference. HEAD AND SHOULDERS ABOVE THE REST. KUDOS TO MACYS TO A JOB WELL DONE
I received my dress today and I'm quite satisfied with it!
Too bad that Macys does not ship outside the USA but luckily I stumbled upon Viaddress.com who were able to forward my items to me in Germany.
Please add more variety to this website. While its certainly got a lot of stuff, I can usually find more items in their store, so I just do that since I don't have to pay for shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members