In store purchases in Boardman, OH are great, other than not having many tall sizes, which is why I had to order online. Ordering online is another story. They are supposed to ship within 24-48 hours. It has been 4 business days and still "processing" even though my credit card was charged 4 days ago. Customer service is Outsourced... in other words, English is not their 1st language and you can't speak to an American. They read off a script and can only tell me what I can already see on my account... that it's "processing." But they "assure" me it will be received in the timeframe: shipped in 24-48 hrs with 3-8 days ground shipping... which they've already missed. HORRIBLE, USELESS customer service. On my 2nd call in 2 days, and after very forceful insistence, I finally was able to speak with a U.S. based "supervisor" names "Frances" who also confirmed it's still at the warehouse but couldn't tell me when it would ship... maybe early next week. (I ordered on a Tuesday evening and it's now Friday afternoon.) Add another 3-8 days in transit. I might get $165 worth of jeans by NEXT Friday, if I'm lucky.
*Update-Frances sent an email saying she gave me incorrect info and that I should receive the order by September 22, not the 17th. It was ordered and PAID FOR on Sept. 9. DO NOT RECOMMEND ORDERING ONLINE.
*If I order again (because I like their jeans), I will do as I have in the past... drive to their store in Boardman, OH (which is actually in another state) and have THEM order for me. I placed my last order like that and received in 5 days.

This chain is horrible. They say they shipped your items,when you go to the store to pick it up it's never even been shipped! Today my item was refunded and shipped back. I didn't even know it was there. I can't call my local store because they don't get my call it goes elsewhere to a customer service department, who can't tell me what's in the store. Since they don't actually fulfill the order you made your items sell out and can't be replaced! Ridiculous! When I placed my order, it said the next day my item was in at my store. I thought maybe it was sold from store stock but no. They said they have nothing for me. It's never been shipped! I have not shopped with them in years. They are going to go out of business like this. I plan to cut ties fully and pay off my mother's credit card so we NEVER do business with them again.UPDATE: In store manager Carrie called to let me know she saw my name on a package. I went in and got my items. She is a positive for this company, they are lucky to have her.

DO NOT ORDER FROM HERE! Horrible customer service and supposedly there's no way to speak to management. I have been shopping here for years and spent thousands but it doesn't matter. I put in an order and saw that it wouldn't arrive for two weeks despite saying 3-5 business days delivery. It wasn't even shipped out yet so I wanted to cancel but was told that I could not. After waiting for 51 minutes, despite the initial 15 minute estimate, Kourtney in care team was rude and not helpful whatsoever. She claimed there was no way to contact management about customer service or slow shipping and would only give me the number from the website. She used capital letters to imply yelling at me in the chat, got the order date incorrect, and had an attitude the entire time.

I bought a sweater which I was so excited about the color and eager to wear, but it had pulled threads, after one was has a hole in it.

I usually am very pleased to shop in Maurices, but I had a negative experience at the one located in Marion, IN yesterday. At least twice, the associate basically inferred that I was overweight, which is not helpful at all, but hurtful. I will not be going back to that store.

I had issues with a manager, Rebecca at the Clarion Pa store regarding an order. She was rude and not helpful at all when she placed the order and having it shipped to Wyoming when I live in PA. I asked her to cancel and she said she couldn't and gave me a phone number to call and never thanking me nor assisting to help fix the problem, but she had a moment to make snide comments to me when I was on the phone to customer service. So when I went to the Butler, PA store and was placing an order there they confirmed with me the address and information needed before they placed the order. I explained to them the problem I had encountered at the Clarion store and they mentioned that I should send in a review regarding what had happened. I was also told that they have heard numerous issues with this particular sales person.
Weeks later I had gone into the Clarion store hesitantly to do a return and again Rebecca was there and again rude as ever. I knew she had seen the review I had sent in just by her attitude.
So I sent in another review….
I quit going in just to avoid her and I drive occasionally to the Butler store, which is a further drive. I use to enjoy shopping in the stores but I hesitate anymore and when I do decide to shop it's normally online.
So just the other day months after the first initial review, I was doing a return and decide to go into the. Clarion store in hopes that Rebecca would not be there. Unfortunately she was. I approached the cashier desk and said hello and that when Rebecca confronted me with telling me she gets all the reviews and knows what I wrote about
She continued to say ii was a joke to them and her associates and the people that received the reviews. That they would laugh at whole incident and I was a joke. She continued to chastise and belittle me in a condescending tone. That I lied and that her associates love her. Then she said "I thought you were never coming back to this store and here you are".
The only reason I went to that store with hesitation was to do a return before my statement was due I wanted to get in and get out without any words spoken and then she confronted me. So I guess the joke is on the consumer to write in a review and expect I better and constructive learning situation. Still waiting for corporate to contact me….

Maurice's is very slow to ship and they don't respond to customer emails. I am never shopping with them again.

I took my wife to maurices just to check it out. The employees greeted us with a Welcome to maurices. Being a man I though it was going to be one of those days. The employees made it a joyful experience. Thanks guys

I placed an online order for 2 pairs of m jeans and a 24/7 tee. The fit was true to size. And it was quick to arrive.

My whole closet is full of maurices clothing. It's so comfy and just my style, I love it! I love that they added Girls clothing as well, my nieces love it as well.

Just wish their jeans would Hold up an not Rip or Tear within a few Months. I bought my Jeans in October of 2023, an the Belt Loops already tore off, now the Thighs are Tearing already and I've only had them for 4 months.

They need to do better on their Quality of Jeans. Instead of making them so Cheap.

I have a pair of Torrid jeans that are a
Starting to tear after 4yrs of having them.

Buyer beware! Do not get a Maurice's credit card. The bank they deal with, Conmity, took over $300 from my credit card erroneously twice! I made a payment online of $30 and got charged over $300. It was corrected overnight once but it happened again in the same month and now Maurice's says "sorry, it'll take 5 to 10 business days for me to have access to my funds. It's a scam! All I got from a manager from Maurices' is sorry. I live on social security and need access to my funds but instead I have an overdraft. I will never deal with Maurices Clothing again!

The merchandise may be okay, but the employees no way. They are gossipy, rude and unpleasant. Need to e happy when spending hard earned money.

My order was supposed to be delivered January 5th, had called 3 times and still waiting on it, every time same response, item on his way but when tracking label not found!
Right now I'm
Waiting for a supervisor to see what can be done
Guest what? Item was reordered and need to wait another week for it

I applied for credit card to get the BENEFITS THEY SAY THEY OFFER, got approved on the spot. Could not use the card on their end so the benefits they offered if I got approved I did not get. They never mailed me a card, went to the store had to get help there. Store was great, they said customer service sending new card. Got that card, I tried to use that card to get the benefits they stated they offered if you use their card, again, could not use that card since that card was mailed to me WITHOUT a expiration date. When I called to ask about the date they said, "sorry, we need to mail you another card". They did. Same thing happened, no expiration date. Called them because I wanted to make an online purchase again. I then asked how I could purchase what I wanted online and to still get the BENEFITS OF USEING THEIR CARD with my online purchase, they said, "sorry, you cannot"...so, another purchase made my AMEX to get what I wanted BUT STILL NO CARD BENEFITS WERE GOING TO BE GIVEN TO ME...NO REASON TO HAVE THEIR CREDIT CARD. Pain in the butt, I tried to close my credit card and they said it will automatically close in 5-8 months if I do not use it. I asked why I could not close it right now, they said it will automatically close and it currently has a $0 balance so there is no issue with that. I stated, "zero balance because I cannot use it", they replied, "we can send you another card". NOPE, 3rd card in 2 months that I could not use...service is horrible and benefits they offer with a card was a nightmare and never did get.

I placed my first ordered at mauruces.com. Added two sweaters since they were on sale since I was ordering the jeans. At no point during checkout was I informed the the pants were out of stock or backordered. They charged my card the full amount. I went to check status today, and the jeans show 0 quantity. Contacted customer service. Was told pants on backorder. No date for when the pants will be in stock. Asked to cancel the tops since I wasn't informed. Representative refused. Asked if they could refund the pants, which I have no idea when they will be coming. Representative refused and offered me a coupon. Absolutely ridiculous. This is my first and last time shopping here. I'll be returning anything that arrives if it ever comes.

Jeans were on sale for $19.95.
Then it subtotaled. Why? To 29?
Then added shipping and tax
The total out of pocket for $19.95 jeans were suddenly
$40.00. I did not press order. This didn't add up.