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MayoClinicReviews 68

1.7

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MayoClinic Reviews Summary

The overall reputation of the company reflects a stark dichotomy in customer experiences. On one hand, some patients praise the advanced care and compassionate support received from dedicated staff, highlighting the clinic's strong medical expertise. Conversely, a significant number of reviews reveal deep dissatisfaction with the customer service approach, citing disorganization, poor communication, and a perceived lack of compassion, particularly in critical situations. Many customers express frustration over scheduling issues, inadequate follow-up, and perceived indifference towards patient needs, leading to a sense of disappointment and distrust in the clinic's commitment to care.

This summary is generated by AI, based on text from customer reviews

service
25
value
20
shipping
4
returns
4
quality
17

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New Jersey
1 review
12 helpful votes
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I recently visited the Mayo Clinic in Scottsdale for the diagnosis of Gastrointestinal issues. I was coming there from another state because Mayo was highly recommended for diagnostics. After undergoing tests for three days, I went home waiting for a phone call from the doctor to explain my results and to make a recommendation. After three weeks I still had not heard a peep. I called four times without getting a medical professional, let alone my doctor, on the phone. Finally, desperate for answers I had my lawyer fax a strongly worded letter explaining the situation and requesting a response. I got a call back within am hour. However, the doctor diagnosed me with a disorder that had been ruled out months before. I had made the doctor aware of this previously and tried to explain it to him again but he refused to listen and would not back down from his position. I continue to suffer, without a diagnosis. I could not be more disapointed with my experience at Mayo Clinic. I was seen by Kevin C. Ruff, M. D..

Date of experience: April 4, 2016
Argentina
6 reviews
5 helpful votes
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Mayo clinic site is the example of why internet is simple great. The amount of real information for any health problem you can get from this site is simple amazing. Should be a must to read before paying a visit to the Doc.

Date of experience: September 19, 2015
Colorado
4 reviews
5 helpful votes
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I haven't been but I'm a fan of their symptom tool on their Website. It's very informative and helpful

Date of experience: April 10, 2015
California
3 reviews
13 helpful votes
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MayoClinic is the best website for those who want to seek information relating to health and diseases. The site also provides health tips for different individuals. Real medical practitioners and researchers comprises the backbone of the website which is absolutely reliable.

Date of experience: December 1, 2014
Kansas
68 reviews
178 helpful votes
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mayoclinic.com is a great website for information from REAL doctors (most of which are or were on staff at mayo).

Dependable information for regular people written (mostly) in regular English. The symptom checker is quite good, but like the previous reviewer, needs to be taken as suggestion and not fact! The symptom checker has you focus in on a single area of the body and then select potential symptoms. A list of possible conditions are presented for further consideration. Not guaranteed -- but a good place to start for questions.

The information listed for known condition names is great. I was pointed to this website from a pulmonologist who didn't want me out searching crappy websites on my own! He knew I wanted information and wanted to be sure I was looking into medical facts and not junk-info posted by any joker with a computer. There is a lot of scary false info on the web and no-one wants or needs to be oncered by false info. The information on coniditions/diseases is factual, listed in "chapters" so you can to directly to where you need, and often does refer to you see a doctor!

The symptom checker gets a B+, the condition/disease info gets an A.

Date of experience: August 16, 2010
Illinois
141 reviews
1051 helpful votes
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Point your browser here: http://www.mayoclinic.com/health/symptom-checker/DS******* - for "Symptom Checker" page.

The Mayo Clinic has for a long time established itself as one of the most trusted names, and facilities, for medial care.

This Mayo Clinic web site, allows one to single-out parts of the body and begin to answer questions that help pinpoint POTENTIAL problems.

This kind of "diagnostic" medical tool can be handy in providing insight into areas for further research, and Q&A with your doctor.

CAUTION: I do hope NO ONE will use this diagnostic research tool to SELF DIAGNOSE, and become panicked assured they are dying.

Hope you find this interesting, and that it aids in generalizing avenues for further study.

Good health to you.

Date of experience: November 12, 2009