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Medicare FAQReviews 189

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Medicare FAQ Reviews Summary

The company demonstrates a strong reputation for its knowledgeable and attentive customer service, with many clients praising the helpfulness, professionalism, and thoroughness of their agents. Customers frequently highlight the ease of communication and the effectiveness of support in navigating complex insurance options, contributing to high levels of satisfaction. However, there are occasional mentions of initial challenges in accessing information or navigating the enrollment process. Overall, the company's commitment to responsive service and customer education stands out, fostering trust and loyalty among clients despite minor concerns about accessibility.

This summary is generated by AI, based on text from customer reviews

service
20
value
16
shipping
1
returns
2
quality
8

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756 reviews

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Virginia
1 review
0 helpful votes
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I was both confused and concerned about how to transition from a work-sponsored insurance plan to the complex and ever-changing Medicare system. Kimberly took the time to help educate me and answer all my questions. She explained the various options available within the Medicare system and effectively compared the different plans, which helped me find the best fit for my needs. Her knowledge and skills reassured me that I was in good hands. I am confident that I am receiving competent support as I enter this next chapter of my life. I couldn't have asked for better assistance.

Date of experience: June 12, 2025
Florida
1 review
0 helpful votes
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Gavin Williams review
June 11, 2025

Gavin was extremely helpful with my needs and always responded to my emails. He is very knowledgeable. He assists and makes the process of applying for insurance easier!

Date of experience: June 11, 2025
California
1 review
0 helpful votes
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A Wonderful Experience
June 6, 2025

I was frantic trying to sort out my latest insurance crisis. Tessa Steele was the best! She went far and above the call of duty in helping me resolve my problem. Tessa is a jewel and deserves a raise! She is very caring, patient, and a pleasure to deal with. These days, you don't come across such a person very often!
Thank you so much, Tessa!

Date of experience: June 6, 2025
Minnesota
1 review
0 helpful votes
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Gavin is the best!
June 2, 2025

I was upset because my documents did not arrive on time. I called the general 800 number and was lucky enough to get Gavin Williams. He took the time to listen to my problem and fix it. He called my provider with me on the line and then waited until the problem was resolved. Then, he called back 2 weeks later to check on my progress. That is 5 star service!

Date of experience: June 2, 2025
Georgia
1 review
0 helpful votes
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Insurance choices
May 24, 2025

Every person I dealt with at Elite Insurance Partners were wonderful.
Larry and Escarleth were exceptional. They answered every question I had, were very patient, kind, and informative.
It was very easy to reach them without having to go through AI recordings. You could talk to an actual person from the start.
Their follow up was great!
I would recommend these agents and Elite Insurance Partners to everyone.

Date of experience: May 22, 2025
California
1 review
0 helpful votes
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Dental insurance
May 19, 2025

Needed to change dental insurance coverage to a less expensive plan.Representative, Karissa, was extremely helpful and got me and my husband the exact policy to fit our needs and budget. I had used Elite in the past and found the service to be excellent as it was this time. Would recommend this to anyone looking for help in getting additional insurance coverage or supplements.

Date of experience: May 19, 2025
Kentucky
1 review
0 helpful votes
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Highly recommend this Company
May 19, 2025

My experience with Gavin was very pleasant. He was very knowledgeable and extremely helpful. I recommend this company for anyone needing help with any kind of insurance need.

Date of experience: May 19, 2025
Colorado
1 review
0 helpful votes
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Excellent Service
May 16, 2025

As I approach the age of 65 I had been doing research in what I needed to do for Medicare and all that goes with it. One of the sites I researched was Elite Insurance Partners. I submitted a request for information and KIRK CAMPBELL is the one who responded to me. Kirk is very knowledgeable and friendly. He takes the time to get to know the person he's working with. Explains everything thoroughly, provides every opportunity to ask questions by phone (I'm in Colorado) or email. He's been great to work with and is absolutely as asset to your company.

Date of experience: May 16, 2025
Tennessee
1 review
0 helpful votes
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Fantastic job
May 15, 2025

Karrissa was very informative and helpful. We will be happy to continue our journey of finding the right insurance with her help.

Date of experience: May 15, 2025
Texas
1 review
0 helpful votes
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Great Job!
May 15, 2025

Eduardo did an awesome job explaining and signing me up with a new provider and saving me money. I'm so happy I contacted EIP for help in getting the best policy.

Date of experience: May 15, 2025
Washington
1 review
0 helpful votes
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Pleasantly surprised 😁
May 8, 2025

Kimberly Saivandy was very patient and understanding of our concerns!
We appreciated talking with her and her knowledge was refreshing 👍😁‼

Date of experience: May 8, 2025
Minnesota
1 review
0 helpful votes
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Helpful to get multiple sources for further inquiry if needed. Highly patient with answering and clarifying was excellent

Date of experience: April 30, 2025
New Hampshire
1 review
0 helpful votes
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Tried to get me on plan for April first. As I have had one delay after another was supposed to be on January 1st. I was again supposed to get on April first but paperwork not submitted, now I am trying for May first.

Date of experience: March 27, 2025
California
1 review
0 helpful votes
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Excellent Support
March 31, 2025

My agent Daniel A. Is so knowledgeable and helpful in his support to me. He did his due diligence by staying in contact and providing me guidance in my selecting and finalizing by health plan choice. Great communication skills and truly listened to my concerns,

Date of experience: March 7, 2025
California
1 review
0 helpful votes
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Excellent service
March 4, 2025

Gavin was through & took extra time to explain & guide me to a plan to fit my needs. He was professional and demonstrated great patience!

Date of experience: March 4, 2025
Iowa
2 reviews
0 helpful votes
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Excellent customer service!
February 27, 2025

I called to check on possibly receiving a better rate for my supplemental health insurance premium, and was connected to Larry Cate. He was very helpful and knowledgeable, and answered all my questions. He helped me to file an application with a company, and we will wait to hear if I will be accepted. I truly appreciated his kindness and expertise! Thank you!

Date of experience: February 27, 2025
Vermont
1 review
0 helpful votes
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When the State of Vermont suspended United Healthcare's ability to offer all but one Medicare backup plan, we lost our insurance on relatively short notice. This plunged us into weeks of scouring through confusing and conflicting information to no avail. Just before the deadline Susanna recalled the excellent assistance she's had years before from Gary Morgan at Elite insurance Partners. We phoned him and he responded quickly, answering our many questions clearly and efficiently. He had to hand information about medigap and pharmacy plans that best suited our situation at decidedly lower costs than other options we'd been considering and with credible assurance that the major insurers he was recommending for us would serve us well. We each were signed up within a half hour, and everything since has followed smoothly and exactly as Gary said it would. And we now are confident that we are as well protected as possible and at a cost we can afford. This was a rare experience of complexity and trouble being resolved simply, easily and effectively. Bravo!

Date of experience: December 6, 2024
Georgia
1 review
0 helpful votes
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Medicare Supplement
January 23, 2025

Escarleth contacted us in a timely manner. She effectively resolved a problem with communication related to change in our supplements. Without her assistance I am not certain the problem would have been resolved. We really appreciate her help!

Date of experience: January 23, 2025
Oregon
1 review
0 helpful votes
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Great service. Timely contact
January 9, 2025

Eduardo spoke to us several months ago about changing companies for our Plan F. He reached out again this week - just in time to take care of this. He has all the tools he needs on hand to help and knows the plans. He was fast, efficient, and very pleasant to work with.

Date of experience: January 9, 2025
Florida
1 review
0 helpful votes
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Victoria Amos
December 19, 2024

I recently needed a secondary INS. And I spoke with Victoria. She was so extremely helpful. She went over everything I needed and I appreciated her help. She explained everything to me, and even did a follow up call. I just want to say Victoria thank you so much! You are awesome! :) I would not have been able to do this without you.

Date of experience: December 19, 2024