MetroFaxReviews 124

I did a free trial and cancelled before it ended. I thought it was over but for the last 4 months thy have been charging my card $9.95 cents. I emailed them they said send us lady four of credit card did that, then they said use there chat online I did that. I sent several emails never got a human response or phone call to resolve. I did chat today I once again asked to cancel my account and refund me. Well of course they won't refund my money so now I will see them in court. It's unfortunate how greedy and unprofessional this experience has been. I even had my bank stop payment but they just debited another $9.95... I will never usr Metrofax EVER... Beware

Site was challenging to use, erased not very old faxes without notice, and made it as difficult as possible to cancel account. After I cancelled my account on the website and it confirmed it, they sent an email later in the day saying they were unable to cancel my account and I had to online chat with a representative to complete the process. The chat was time consuming to find and of course it was closed for the day so I emailed and got no response. A few days later I got on their chat after a wait just to be told it was already cancelled. I hate places who do business like this. One should be able to cancel accounts without a hassle. Glad to be done with metro fax.

I have tried to cancel my account - from the US - and you are not allowing me to do so. I keep getting sent emails that you can't do it due to a security issue for my card, of which there are none. You have 74 one star reviews which I wish I had seen prior to signing up. Please cancel my account so I don't have to cancel my card.

Despite stating in a welcome email that they have phone support, they do not. Only chat. The wait for a rep is on average 30 minutes. Once you are connected you have only a short window to respond or they will disconnect you and you have to get back in the queue. Once you interact with your rep you have to contend with your rep multitasking multiple chats at once. Once they write to you you will soon be warned that the chat will end if you don't respond quickly. So you have to sit attentively in the queue without wandering from your computer (there is no sound alert for the queue). I have tried multiple times to cancel and have been unable to do so. Either the online system didn't allow me or the rep claimed I could not successfully verify the credit card on file (I only have 2 and they said it wasn't either of them). On top of all this I have now been on hold or chatting for over an hour and for the last 10 minutes I have been unable to send any messages. The chat window is up but nothing is showing when I enter a message. So it seems I was disconnected and will have to start all over. The rep did not read what I and written as was evident in their responses being inaccurate based on info I gave them. One more not so little thing: they assigned me a fax number already belonging to someone else. So I have recently been receiving faxes intended for a medical office with confidential patient information. This whole thing is ridiculous. Please learn from my bad choice and never do business with MetroFax.

On September 9th 2020 I signed up for a FREE seven day trial with MetroFax, a J2 company. I used the service that same day and cancelled my free trial online on September 13th 2020. Realizing I would not use the service as originally thought. MetroFax continued my account and to charge me $9.95 per month. I contacted customer service via email TWICE, pointing out that I had already canceled my free trial and to refund the monthly charge as it was not authorized. My account details will also prove I've NEVER used the service since that "free trial." They just charged me again on January 23rd 2021. This time I contacted them using their online chat. The representative wanted CC details in order to simply look at the account (which wasn't necessary, he was just difficult). Since I don't use this service, I had to create a new password to even log in to get the details the agent wanted. I cancelled again during this time during our chat. The agent a few minutes later said you only cancelled just now so there's nothing I will do for you. And that was it. When I responded, he ended the chat abruptly. This company scams customers and does this same thing OFTEN. Here are many reviews stating the same issue: https://sale-promo.online/reviews/metrofax.com I have filed fraudulent charges complaint with my CC against MetroFax.

I have been attempted to cancel my "subscription". Used the online cancellation instructions but received an email saying I could not cancel online, and I am required to cancel only through their "Online Chat" which does not work. Tried on both my phone and laptop with the same results. Finally found a number to call through my bank, but MetroFax is not longer providing live support. In my view MetroFax is a dishonest company with no way to cancel service. I recommend never doing business with MetroFax. Reading the Company's response to negative reviews is like a broken record. Nothing gets resolved, just do not care, MetroFax has your money.
**********UPDATE***********
1 Feb 2021: Sent email to "Fiona M" as she requested. Company has not responded, acknowledged or cancelled my account per my verified request. Next step I have taken has been to prepare a complaint with the Federal Trade Commission, Federal Communication Commission, California Attorney General and the FBI to investigate if MetroFax is committing credit card and wire fraud.

Easy to sign up but when tried to cancel learned that you cannot call a billing number to cancel (recording Refers you to the chat online or you have to email). Thinking the chat would be easiest, i had to sit on the chat line waiting for allegedly 5 others before me and then when asked to cancel I was of course asked via the chat why, would I be interested in another plan, a link to another service it offers... Also, I thought the user interface was very poorly designed and I would not use the service again even if I was disgusted with its cancellation process.

I signed up for a free trial to test this service for 2 weeks. On day one I made multiple attempts to send a fax which all failed to transmit with unhelpful error messages. I wasted an hour trying unsuccessfully to send a fax and then got a competing service to work in 10 minutes. Then the real fun began, trying to call (all phone numbers have a message saying they don't have live support although it is explicitly advertised on their site) and email to cancel my useless trial before the deadline. I've sent numerous emails, follow up emails, account cancellation confirmation emails with identifying details. Now I'm stuck waiting endlessly to chat online with a representative. I'm starting to think at this point that it would just be easier to cancel my credit card. Stay far away from this digital dumpster fire.

Yes, I can confirm what many others have written about MetroFax. Their game is to get your credit card info and use it later to bill you. They have all kinds of excuses for not letting you cancel your "free" 14 day subscription.

Luckily I gave them my prepaid Visa with about a buck left on it. But I feel bad for anyone who gives them their real credit card info, sooner or later you will get a charge on it. The company simply hopes that a few people won't bother to dispute the charge.

I've been having trouble with Metrofax not being able to"validate my subscription" so none of my faxes will send. It's been 3 months this way, so I called. I explained the problem to someone in India, I believe, and he said, "Ok, can I put you on hold?" so I said "yes". It's been 2 hours, 16 minutes and still counting. NO KIDDING. I'm canceling the service if I can figure out how. This is just ridiculous. *******721 is my fax number. Don't bother using it, though. I'm done with Metrofax. They are rude and their service is terrible.

I had an account with Metrofax for several years, and when I went to change providers they absolutely would not port over my fax number. I was disconnected multiple times when I called, they told me I needed a PIN number to port over the number, but they would not give me the PIN. They then told my current provider that my fax number was canceled. It has been exasperating and their customer service was extremely unhelpful as they routinely told me the porting would go through, but it did not. DO NOT WORK WITH THIS COMPANY.