MetroFaxReviews 124

I have been using metrofax for several months and all of a sudden I was charged $140 for faxes that I cannot even confirm were all valid and now it is IMPOSSIBLE to get someone who is competent and willing to help on the phone. I am so upset right now, I am a small business and incurring these costs right now is not only detrimental to my business but its affecting my personal finances. I am so disappointed in this company, I just want my money back and I will NEVER recommend them to anyone in the future!

So disappointed in this service. I had our fax number ported over and received a confirmation e-mail that it was successful. I canceled the line with our current supplier after the number was ported. Now the line is disconnected and MetroFax customer service has escalated my case to a "higher technical team" which was done 6 days ago with still no resolution. Customer service said there is no estimated resolution time and I am still paying for a service that never worked. Would not recommend MetroFax based on their customer service and lack to get a critical issue resolved.

I was a customer of Metrofax, and I had an extrmely bad time in cancelling my account. You are not able to cancel online. Cancellation requires online chat or phone call. I tried using the online chat. At first I was in queue for about 20 minutes. My computer crashed so I needed to do it again. The second time I was in queue their cloud connection was lost several times. Then I was diconnected by the agent. Finally I needed to call and my account was cancelled.
METROFAX MAKES IT EXTREMELY DIFFICULZT FOR ZTHE USER TO CANCEL.

MetroFax lacks even the most simple features one would expect of a fax service. When the recipient fax line is busy there are no redial attempts. Faxes cannot be resent either, meaning one may have to recreate a fax to a busy line several times over before being successful. When sending a fax to an organization that takes their fax line offline at night or on weekends, one cannot schedule a fax either. All of these are some of the simplest capabilities that even old fax machines have. With MetroFax it is back to the stone age. Contacting tech support by phone or chat is useless. They are rude, obnoxious, and very likely don't have an answer that someone cannot figure out themselves. It is better to spend some extra money on a better service.

***Edited to say, after pushing for next level support I was finally given a telephone number and reached a 2nd level customer service rep who adjusted my account as requested. I think that the 1st level of reps don't know how to handle questions that are not within the script, and there seems to be a language barrier with some as well. Probably best to ask for next level of support right off the bat. Raised by review by a start since they resolved my issue.

**Original review.
I do not recommend dealing with this company on any level. It required multiple chats and phone calls to obtain basic information related to my account. Even after this, I was given incorrect information by their customer service reps which resulted in inaccurate charges and Metrofax refused to make any adjustments to the account from the charges resulting from their own incompetent customer service. Please do not do business with this company.

These people make it as difficult as possible to cancel your trial account. You can either call a number that doesn't respond to your input (such as press a button to talk to a rep) or you can chat online with one of their reps. As soon as you state that you are there to cancel your account, it takes the rep on average 3 minutes to respond to every one of your responses and then he tries to sell you more services. Only after you yell at them at caps lock to cancel your account do they do it. Such a waste of time.

I have been trying to cancel my account since April of 2019. They keep billing my credit card company. When I called customer service, the person on the line was confused and would not respond after I explained my problem. He just didn't answer when I asked if he heard me. I asked he to repeat what my complaint was, and he could not provide me an answer. Spoke broken English and would begin talking fast so you could not understand what he was saying. I will never use this service again.

I was billed for service from 5/28 through 6/27. I was also charged an "overdraft" amount of $10 in case I went over. I use it about 8 times a month. They did say they were refunding me the $10 as it was a billing error. When I asked if I could get a credit for a free month since this issued an overdraft on my buisness account (end of month, hard times) ;) They said no they could not. So I decided to cancel my service and I asked for a refund of the 7.95 they charged me for service 5/28 to 6/27 and they said no. I called an spoke with someone with a thick accent and could hardly understand him, he said nope. I asked to speak to someone else and he said no, there is nothing we can do. Stay away. Poor customer service.

According to their website, the cost is $7 a month. The NEXT month, I was about billed $17.00. I had sent three faxes the entire month of my first month of paid use. They explained the cost increase was 'some form of forecasting payment due to sending three international faxes.' I canceled my service immediately. Guess what? The next month... after canceling? I received an email informing me that I was just billed for another month. DO NOT USE MetroFax.

DEFINITELY, STAY AWAY!
I had spoken to customer service total pages of incoming faxes were 1,642 and out coming were 402 pages. Free 1 month trial was given started Jan 16,2019. However if you continue after free trial, they charge $10.00 2 weeks before billing due date and additional $7.95 per 500 pages. Consecutively charges $10.00 continues for every 3 -5 days. Per customer service said $ 10.00 is minimum charge per credit card transaction. So False from Capital One Credit Card. I purchase $3.00 dollar coffee Transaction goes through. Total amount Metrofax charged me $ 67.95 a little over of 40 days of used including 30 days free trial. Which is not free. THEY ARE CHARGING AHEAD OF TIME AND CLAIMS ANY EXTRA CREDIT WILL BE CREDIT TOWARD THE NEXT, MONTHS SERVICE. This is TOTAL BOGUS WORLD WIDE FAX SERVICE BUSINESS.

I signed up for a Free Trial with Metrofax and requested to cancel it when the trial ends, after the trial ended Metrofax continuous to charge my credit card I realized it after 5 months, I called to request a refund, First I spoke to a supervisor name RYAN who told me he will going to investigate the problem and call me back in 2-3 days, I was waiting for his call for the next 3 weeks, HE NEVER CALLED BACK then I called again and talked to JAMES another supervisor who said they don't do refund, and told me that they don't call back but they send emails reply, I was chocked about another bad customer service because I never received an email from RYAN (Supervisor), Then JAMES said he will going to find out why RYAN didn't send me the email, it's all about scamming people
Their website said in order to have the free trial you need to enter your credit card, I trusted them with my credit card and they keeping charging my card after the free trial, they took advantage on me. DO NOT TRUST THEM with your credit card info.