MetroFaxReviews 124

I have been using Metrofax for the past couple of years, and loved it! Then, last month they suddenly changed the entire operating platform and it has been nothing but a nightmare. You can no longer group your contacts, and I actually had to go through and redo all of them, since it was all jumbled. You can no longer schedule faxes. There are not multiple cover page options, like there were before, and that are still advertised on Metrofax reviews. I've also run into caller i.d. issues, where two of my stores now show up as "Unknown" when they would display the phone number before. Metrofax insists it is an issue on the senders end. Starting last week, every time someone tries to fax me, they get an error message on their end, but the fax comes through just fine on my end. This causes people to send a fax multiple times, using up the number of available pages in my allotment. I will be finding a new provider very soon. Do yourself a favor and don't waste your time on Metrofax. A company whose praises I once sang has become nothing but a nightmare.

Efax was getting too expensive so I looked into cheaper alternatives. Metrofax was the one we went with because of the low cost to set up (zero) and low monthly fees if we do not use it very much. It is also very useful for us to be able to schedule faxes for when we know businesses are going to be open, a feature that is not on all efaxing solutions. It was also simple to upload a csv file of contacts so we could make the switch from efax easily.