MintedReviews 192

I gave Minted a pass last year due to Covid delays but they have learned nothing. My Christmas cards were not delivered last year until after New Years. I swore I would not use them again but here I am. I had one order of envelopes that was supposed to have a foil press design arrive completely blank and am waiting now for 2 days for a response on a reorder.

I've been waiting 2 weeks for extremely time sensitive Wedding invitations and no one can tell me when they are going to ship and if they do, the date comes and goes and customer service is feckless and cannot provide any insights into the issues. So it is now too late to wait for the order and I'm going to have to look elsewhere for last minute solutions.

Whatever you do, DO NOT ORDER FROM MINTED! They will hurt and abuse your trust at every turn.

This is my last year ordering Christmas cards through minted. Yet again, my photo is dull and dark. This happens every year. I reach out, they tell me actual photos aren't as bright as our devices make them appear, I edit them to look really bright and they come back a tad better. Not this year. I'm not re-doing them and I'm not buying their explanation that pictures are brighter on devices. I had the same photo made into a 16 x 20 canvas through another company and it came out beautiful. The color matches the photo on my device perfectly. By contrast, of course, my 5x7 Christmas card photo is dull and dark. So over it.

I've have been bombarded by emails and texts and ads touting 20% 20% 20% OFF. After three different codes shared in each form NOT usable I did a deep dive to find out why. First I've emailed twice to no response. I then painfully navigated the fine print. Quite the little hide and seek game there! Imagine my surprise when I came to realize that a very very limited amount of items qualify. So I did not complete my order. Low and behold I receive yet another email from you. This one with a picture of the item in my cart with the words Get Your 20% of items in your cart now! No Bueno. And I'm just sick and tired and fed up enough with all these bull$#*! scams that I'm also going to share this with every single solitary review site I can. Shame on all of you! Morals and Ethics are becoming a thing of the past.

Sent from my Verizon, Samsung Galaxy smartphone

I can't even put into words the nightmare experience I have had this past week with Minted. I spent an entire week of back and forth with customer service trying to get my wedding invitations to look right. The amount of errors was mind blowing. I think customer service is outsourced outside of the US and there is a MAJOR communication issue. Today I randomly got an email that my entire order was cancelled. I don't even know what to do at this point because I put in so much time and effort. I'm extremely upset. I was ready to spend the almost $1000 that it cost to get invitations from them but they just couldn't get them right no matter what I did. I'm a lawyer and I'm actually considering whether I have a consumer protection claim against them. Steer clear of this nightmare company!

Minted has been amazing! I purchased my wedding save the dates, invitations, and thank you's from Minted and they turned out perfect!

On my thank you's, I forgot to add in the 20% discount. I emailed customer service and within two hours I had a response from Derick. He not only gave me my discount, but he gave me a 30% refund AND added faster shipping to my order.

I recommend using Minted for all of your stationary needs!

VERY INEFFICIENT SITE. CANNOT BELIEVE IT IS LOCATED NEAR/IN SILICON VALLEY! MOST DIFFICULT SITE I HAVE EVER USED. CUMBERSOME, NOT WELL ORGANIZED, DIFFICULT TO FIND ALL THAT YOU ARE LOOKING FOR TO MAKE GOOD DECISION ON WEDDING INVITATIONS. YOU HAVE MORE QUESTIONS THAN YOU GET ANSWERS TO USING SITE. DISAPPOINTING. I HAVE SPENT MORE TIME THAN I EVER IMAGINED. THE DESIGNERS TAKE DAYS TO GET BACK TO YOU FOR MINOR CHANGES! ABSURD. YOU CANNOT COMMUNICATE WITH THEM DIRECTLY... SO FRUSTRATING! NO EDITING HAPPENS FAST. EVERY MINOR CHANGE TAKES 2 OR MORE BUSINESS DAYS TO PRODUCE. EXHAUSTING! REPS FROM GUATAMALA, HONDUROUS AND PHILLIPINES ARE REALLY NICE BUT SOME DO NOT UNDERSTAND ENGLISH WELL WHICH EXACERBATES THE TIME-INTENSIVE EFFORT OF USING MINTED. MANY ARE VERY SMART AND KIND BUT THE LANGUAGE CAN BE A PROBLEM WITH SOME.

I spent over 1K with this company in the last 9 months. Save the dates, wedding reception invites and thank you cards. They are ungodly expensive compared to other s similar capabilities however they can not seem to count or properly fulfill an order. Order #1 $400 and they sent me plain white envelopes when I paid an extra $100 for colored ones. Had to send my save the dates out late because I waited fot them to get me the correct envelopes. Second order - correct # of invites, wraps & RSVP cards but they shorted me envelopes (that order was $800) and today my third $300 dollar order of custom thank you cards arrived - I ordered 100 if and they sent me 85 envelopes! WTF is wrong with the fulfillment of these orders. Reading an order invoice and basic counting to 100 are skills taught in elementary school. DO NOT waste you hard earned money with this company as they are "forrest gumping" their way into the wedding industry and brides have enough other things to worry about than not having a reliable printer who can properly fulfill and order. It is a shame as they have great designs and the products are decent quality for a high price but the delays and frusteration of the fact that can't get anything correct the first time, is just plain not worth it! I'll not be working with them in the future and STRONGLY advise any future bride or new mom from working with them for anything!

The text editor for what gets placed on a wedding invitation is horrible. You can't add or change the size of text boxes. When I asked for 3 more text boxes, I was told I had to first order the invitations (even though I wasn't finished editing) and have their design team add what I wanted. I couldn't do it myself.

I find TheKnot has an excellent editor and I will be using them instead.

I have ordered from Minted for years. The company no longer operates like it use to. The entire process was stressful from beginning to end. Proofs are suppose to come back 24-48 hours later. It took 6 days and countless emails and phones calls to finally get a proof. When the proof finally arrived none of the changes I requested had been applied. The process was once again delayed. After 2 weeks of a stressful proofing process the card seemed perfect. It was sent to production where it sat for over a week. I again had to call multiple times to get it to finally print. It arrived past the extended promised deadline. I was so excited to see the box but once I opened it half the product was damaged. The envelopes had foot prints, indents and splattered dirt everywhere. The other half was not even the product I ordered and 260 cards were missing. I sent pictures and video and rather than sending a replacement product out right away it took Minted a week to send. This is only after I contacted a manager (also took over an hour of waiting on the phone). Please be warned that turn around time is not what it use to be, give yourself a month of so of a cushion. Order very early. Also expect that they may package it damaged. The production is no longer in the US and even a manager can't get a hold of a person at production to explain that an order was sent out late, damaged, wrong and with missing parts. They can only email each other and they clearly have staffing issues so responses that days and days. Also, I only asked for a minor correction to a card. It was totally disregarded and sent as if. Defeating the proofing processes and further delaying the order. I loved this company, but it has fallen apart.

My holiday cards never arrived. How dare they do this and not let you know! Supposedly I am going to get them on christmas eve. What good is that?

Minted failed completely on their holiday card deadlines and haven't been accepting accountability. I followed the dates required to get cards out in time for Christmas, but it's a couple days away and they haven't even shipped my order. They gave me 30% off but when I paid $400 for a photographer to take pictures for the card specifically to have to recipients by a Christmas, a 30% refund feels like a slap in the face. Every day for the last week they have been promising that it's shipping that day, but it's flat out lies. I have been using them for 4 years, wedding invites, baby announcements, Christmas cards, but they have lost my business, I'm so disappointed in their company. This was an especially important year too, it was both a Christmas card and a pregnancy announcement.

I ordered my cards on November 30th. I paid for expedited shipping and Minted said I would have them by December 10th. On Dec. 17th they were not here and I checked my order and the website now said December 20th. I called and complained and they promised my order would be overnighted and that a supervisor would call me back, but nothing. Silence. Just received an email saying my card was out of stock and they would be refunding me in 12 days or so. I mean, wow. Took them 21 days to tell me they were not sending my cards. And they Hijacked over $600 for over a month. Do not use this Company, waste of money, effort and time.

If you are cool with a company lying to you and misleading you and making you miss deadlines, then this is your company.

Minted RUINS Christmas for the SECOND time! Three years ago we tried Minted.com for our Christmas cards. We justified the cost because of the quality. Cards came misprinted (regular not foil printing) and we were very dissappointed. Customer service was not responsive until I left a bad review then they were quick to remeady the situation. Last year we ordered our cards from Minted and didn't have a problem. This year, we ponied up the big dollars and ordered our cards in November. Three weeks later, NO communication and now they say the cards won't be delivered until 12/27! When I contact customer service, they offer -25% as a courtesy without explanation. Literally would have been better off going to a competitor!
MINTED.COM RUINS CHRISTMAS, YET AGAIN!

Bad service from the start online. They charged me twice, then cancelled both charges and my whole order. I received a phone call, then a follow up call from a different person and had to explain all over again. They offered me a 30% code so I reluctantly ordered 11/26 -I didn't receive the cards until 12/17, poor print quality and they didn't put my return address on the envelopes. Super disappointed in the whole process. AND as I waited I did receive an email on the day I was supposed to receive my order saying it was delayed - no other info just delayed, and this whole time I'm constantly receiving emails advertising more stuff to order. I saw their cards in Target for $6 each, so it made them seem legit. This company either expanded too fast and can't handle it or their just a sham. I'll never order from the again.

I spoke with a customer service rep on Thursday (12/16) about my order, which was supposed to arrive that day but did not. The guy I talked to guaranteed me that my order had shipped on 12/16 and would arrive yesterday (12/17) but it did not. He lied to me. Now under order status, which has changed 3 times, it's saying my cards aren't even made yet and the estimated arrival time is now 12/22. I placed this order on 12/6 and was told it'd be here last week on 12/16. It's only 30 Christmas cards. It's my daughter's first Christmas and now nobody will receive this card by Christmas. I am Extremely disappointed with minted. This has been an awful experience & to top it off I've been lied to. I want All of my money back. I will Never do business with your company again. It's insanely overpriced anyway & you'd think you'd get quality items in a timely manner because of that, but no. And I'm just shocked that that guy lied to me. Had I known I'd never get my cards in time I would have used another company.

My order did not arrive by their estimated date. If you call them, they will lie about production and delivery timing. Do not use minted. Worst company ever!
I placed an order 2.5 weeks in advance and was told a timing of delivery multiple times, and every single time the date was pushed back. Forget sending "Merry Christmas" cards prior to Christmas - what a waste of time and money.

I read some articles that said Minted had good prices on bulk orders. After spending too much time designing the cards, My total was over $500 for 200 cards… and that with coupon codes and discounts. Paid for rush shipping. When I called, they promised "1 day complimentary delivery". This was a complete lie as my cards definitely did not arrive after several days of the status changing to "shipped". Very unhappy with the price and shipping. I selected expedited producing and the production still lasted WEEKS. Definitely do not order last minute! My order was placed the very beginning of December and no end in sight.

I paid 34.95 for shipping to ensure I would receive an order I placed on NOVEMBER 29th in time. It is DECEMBER 17th and I have not received my cards yet. There is no point in sending Christmas cards out after Christmas... DO NOT ORDER FROM THIS COMPANY.